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JibJab Reviews Summary
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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JibJab has a ton of fun activities! I really enjoyed making some fun videos of the family. But I had gotten busy with work and hadn't used the site for a while and when the yearly renewal came up, I hadn't realized it would auto renew. I had decided to close my account for a while but the renewal had already gone through. I contacted JibJab and within TEN MINUTES they had refunded my renewal price. AMAZING customer service and a super-fun site!
Payment taken twice from my account, I have requested refund of one payment and no response
Easy to make! Hardest thing is getting your "heads" to all be alike in terms of exposure and color. Once you get your heads to look consistent... it's a breeze. Lots of fun...
When I had a problem, they responded in less then 24 hours---in 1 hour, actually. Their response was professional and they definitely work with the best interest of the customrer in mind!
I go through getting the pics in there and I send to FB. I click on my fb and it's just me with blank page.
I found JibJab really easy to use. It was my first one and I'll be making more in the future. The cost was reasonable.
I joined JibJab over 2 yrs ago using it just once at halloween and the experience was awesome! 2 years later I got a surprise bank deduction of $18.00 not realizing that it was an auto deduct. I promptly notified JibJab and asked for a refund as I didn't know at the time about the auto deduction and to my Surprise the next day they refunded my deduction... totally amazed at the promptness and courtesy of the people working for JibJab. Thanks again!
My son-in-law walked me through the web site and soon I was creating JibJab greetings so friends and family.
Unfortunately the majority of my recepients did not receive were not sent the Video message I created and sent through JibJab.
Although I did receive confirmation that the "Hamsters" were hard at work and received an email confirmation sent receipt, only the 1st person of the Group received the video message. All recepients were separated by a comma as instructed on website. Disappointed.
It's fun to make and very funny. Everyone loves it. I wish they could make the heads smaller so they would look more real.
Your site makes it easy to create a one of kind e card for friends and family- people love to see themselves in goofy poses so this site is a winner!
When using my phone for jib jab heads are not matching body's and hair, hats, ect. It looks horrible, compared to computer version. So I use computer, but for whatever reason, computer version is very limited in selection!
I had a problem with my membership. From the FAQ page I contacted customer services. The reply I reciieved, was prompt concise and extremely helpful. Problem solved. Thank you
I wish every business I dealt with could be this quick, easy and friendly! Especially, when requesting a refund. My credit was issued right away and there were no hassles about the service. Thank you JibJab!
Saved time to go to store select a card and send.
Possibly... or likely because of my age... 67... not quite as many appropriate... be it humorous or not choices IMHO
I paid my $18 and when I went into JibJabs, hoping to make a couple of Halloween dances, nothing except 2013 came up. Where do I go to get the up to date one? Thank you.
After not knowing how to figure out a problem, within hours I was helped and on my way to making some funnies! Thank you to TAYLAR for a job well done!
It took more time to find How to get a refund... and literally seconds to get It!
Great experience!
My grandkids and I made several JibJab videos. They loved picking out the video and then placing their faces on the "characters". We had so much fun and they couldn't wait to show their parents what we had done.
We are all looking forward to next Sunday so they can make more!
This app is everything I could ask for and more. Highly recommended! If help is needed just email. They're extremely helpful and professional. Download and subscribe! You won't regret it :)
From the business
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members