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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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My experience with Jib Jab is GREAT!. I used your videos with my students and they are really crazy with them. I prefer your previous head shape, more realistic and now with your egg shape head is not the same. It's more easy to create the videos but now all the heads are more similar and less real. But don't worry, CONGRATULATIONS for your work.
Been using Jib Jab for a while now on monthly payments, then all of a sudden i couldn't get it it was automatic payments, don't know what happened, i had to register, and paid it for a yr which is better love it everyone gets a kick out of seeing these on facebook, I'm set now for a yr maybe no more problems
Too many group videos. I wish there was a way to select a card and choose how many faces needed. Plus, I sent a card and wrote a message under the video, but when it was received, the message was not included... just the Jib Jab ad!
As I didn't have an e mail address for my friend I used the post on Facebook option, it was horrible, surrounded by junk for jib jab!
Funny videos and very useful. But forcing me to sign up for a year just to be able to download all videos is not cool. Just let me buy them at the price they're at, don't force people to sign up. As it is, I can't recommend it, despite your great software
I had a problem getting into the app. So I got in touch w someone who not only got me in but gave me 3 months free for my trouble. You went above and beyond expectations. Thank you, I'm totally digging JigJag.
The music videos are fun and easy to use. However, the selections are limited. Several of the videos are not appropriate for my audience, i. E., they have nudity or are all male. Also, they are limited in how many "heads" are in each one. You need some more selections that have over 5 heads.
I worked hard on 2 different cards with my family in them for them to not load. I tried app and it only does me in cards not my family
Fun for the kids to pic faces and which video to use.
I'm not good in computer skills sometimes takes a while to make my own card but I'm getting there
Cute but website never lets me log on because it says wrong password even tho its not and it wont let me change my password either. So it seems I paid $18 for 1 jib jab
It's great entertainment but I don't like that you can't delete faces once you've created them. They stay on the line of options and you can't edit them or delete them so you then don't know which is the right one to use.
I tried to send some of my videos to my e mail. Said were sent. Never received.
And your web is not adapted to the Spanish alphabet.
So my last name wouldn't be correct.
I love to send these skits to my friends and family.
Rip off. Terms of payment very hard to find. Yearly subscription. Auto renew
Hello! We have a 30 day money back guarantee. If you need assistance, send an email to help@jibjab.com!
First I had to take a annual membership to buy a video, and my video is to heavy to dent it by outlook or iCloud mail. So I'm stock with it. Very un useful!
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to help@jibjab.com with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)
Hello! We are happy to help. Send an email to help@jibjab.com!