On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JibJab Reviews Summary
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I liked what I did find. There is not too much to pick from, but I appreciate what I did find.
I have been a JibJab fan for a very long time... More than 10 years? Wow time slips away! Love the service and how easy to use the Fun is! It makes people smile and we don't have enough of that in this world!
Was charged twice on credit card and it was reversed straightaway without a hitch Great service thank you
They promptly refunded my money when i described them the issue ($1.50 vs. $18 yearly). I liked that they had a drop down option for this too.
I could sit on the couch all day making these. I laugh every time. That is the best part really, sharing smiles.
It advertised 1.99 and I was charged 18.99. My card sent was not received, and I couldn't adjust the photo on card so I had to sent a generic of someone else.
Fun to make videos, just wish it was free. Still recommend it.
Easy to use, and a quick way to brighten someone's day
I went through and prepared a card. Then realized I was not signed in. Card lost. I signed in and made the card again. My account had expired. Card lost, again. I resigned my account and made the card again. Why the card didn't default into some kind of "pending" file is beyond me but the experience was stupid. My wife was so frustrated she didn't even want to renew.
I had a great fun here and my dear friends, whom I created the video played.
Be sure to try it too, it's fun supeeerrr.
Somebody sent me a card from Jib jab and It was hysterical. I tried to do it and spent an hour and still couldn't make it work easily. I couldn't even find the head in the photo I was going to use. Superb idea, but if you aren't a true techy, forget it. I wish you could simplify it. I post on Ebay and Craigslist, but they have simplied using their site. You need to figure out a better way to utilize this site in a dummied down way!
Good product, good customer service just needs to make interface more user friendly.
Needs more vids but the content is fairly diverse and can keep anyone entertained.
Please allow us to edit the heads after previewing the videos.
All in all I loved it and so did my family who watched and starred in my vids.
I have had more fun with JibJab. My nieces and nephews loved seeing their faces on the video cards. The assortment for Christmas videos allowed me to send one each day before Christmas - they looked forward to getting them.
I also had fun sharing anniversary and birthday video cards to a more mature audience. You ROCK!
Be aware: they say $1.99 per month... you sign up and then they charge $18 for the year... unauthorized!
Actually nothing wrong with your site, I just had a hard time accessing my photos.
My daughter and I enjoy making new cards for friends and family. Love the variety of cards and videos available for different holidays.
This site is fun, fantastic. I plan to use it again. I had some difficulty of maneuvering around the site.
Making JibJab videos was fun, it makes you laugh a lot, especially seeing friends and siblings faces on the dancing bodies, from people you know won't get on the dance floor.
I wasn't aware of the automatic renewal, I received a bill from PayPal, but I was refunded. You are given the option to click on the refund button.and cancel subscription. Great way to do business, instead of the company responding with a "well you should have read the fine print"
Disappointed that we had to pay for a subscription and then pay to keep the cards we make - I won't be recommending it.
From the business
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members