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JibJab Reviews Summary
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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Used jib jab as an invitation for my Halloween party. Was super easy and everyone loved it. Lots of fun!
Fantastic - great fun - wont be going back to boring old paper cards
At the age of 95, my father can no longer see well enough to use Jib Jab to entertain the family. We are all saddened by this as we have appreciated his use of the program which enabled him to keep in contact with distant friends and family in a very humourous way.
Many thanks to Jib Jab for the development of the program which many in the family will continue to access.
Quick and courteous service Problem was fixed quickly and to my satisfaction. Technician was very polite and knowledgeable. The app is lots of fun and recommend if you're looking for a laugh!
Love it. Fun and user friendly. Only thing I had an issue with was that Instagram won't let me post the videos
What better way to make someone's day than by sending them a Jibjab card!
I dont see why if we pay for the service of using it we have to pay to download what we created. As well if we are paying the service and download fee, then all that JibJab stuff should be exited from what we create. So for that I don't believe I will renew or quite possibly use. So enjoy the money you got out of me because it will be the last.
I like to send my family cards for birthdays and also special occasions. Jib Jab has lots of clever card to choose trom.
I have brightened so many friends and family members by including them in your hysterical videos You can't help but laugh through the process!
2 questions posed.
One was done without my permission, the other unanswered!
I love how the card turned out. I believe, however, that you should be able to buy one card without spending $18 for a full year. At first you think it is $1.99, then go to the trouble to make the card and find out it's an $18 charge for a year (no cheaper option). And if you do acquiesce to spend the $18, it SHOULD NOT be an automatic yearly renewal. I'm still trying to find my way out of that one. No response from JibJab yet. Too bad about this issue, because the cards are great.
Its funny but it shows a black mark where the month is moving and the mouth under it its a waste of money when you think its a 1.50 and you get charged 24. Something its crazy
So fun as creative. I created a Jibjab for my husband and emailed it to him for his birthday. It was so quick and easy and he honestly said it was the best present ever and one that he will cherish. The whole family laughed while watching each other dance and sing to "Tequila" Even our potbellied pig, Brntley, was part of the antics.
Had difficulty with the payment process via app and mobile website. Spent about an hour retrying only to find out my payments did go through and I was charged twice. The limited selection of videos did not make it worth it. I'd rather pay by the video for premium ones, not a monthly or annual fee. $0.99 would be a good price for an ecard.
It would also be nice to be able to narrow down searches by characters counts AND have more character counts to choose from. I have a large family and wanted to send a birthday video to my brother that included more family members (8 characters total), but had to choose one with 5 and leave some family members out.
My overall experience was very disappointing.
This is great! I sent it to my fiance who is going through a difficult time e. Thought he could use a laugh! He loved it!
I am an old JubJan user, started with old traditioal Christmad elf clip. New version of the program provided new nice features for editing. However, still there is a room for improvement. For instace, ability to efit after 1st version of the clip is issued
I enjoy this creative experience. The program allows the participant to create with it's creative tools. I will use this often.
I recently had an issue with my JibJab account and made a report to the company.
My problem was resolved in a short period of time to my COMPLETE satisfaction.
I wish the mouth area didn't make the girl look like she's got a moustache
From the business
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members