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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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I am happy with the end product as far as these cards go. However, there isn't good navigation or option to add a text message to a card, after you've created the card! I looked everywhere-- if it's there, it needs to be more obvious. I didn't want to lose the photo set-up I had spent time on, so I sent the card without a personal message and had to follow up with a damn email!
Experience was very good. Easy to personalize and send. Choices are many and well varied. Most important to us was the response. All our recipients loved their cards!
I tried to cancel this stupid purchase my niece made on my phone... there's no customer service whatsoever
I better NOT be charged for this ridiculous app again.
Hi Elizabeth! We respond to customer emails within the day. Go ahead and send an email to help@jibjab.com, and we will be happy to help!
I recently did a Jib Iab with my new (6 month) woman friend and since we are going to a Halloween Party as Sonny and Cher, I chose I got you, Babe. We are still howlimg from it. All our Facebook friends loved it and we are ready to do the next one.
I have been a loyal JIBJAB customer but recently upgraded my membership. I couldn't be happier and sorry I didn't do it sooner. I recently sent several cards to my family which they shared with friends... and they are still laughing.
I thought it was only going to be a dollar something and ended up costing me $18. Now I'm afraid to use it, might charge even more. Very disappointed. Wished I had not got it.
Hi Michelle! Sorry for the confusion. We are happy to help, just go ahead and send an email to help@jibjab.com.
When joining JibJab, I didn't expect to be charged $1.99 to download every video that I created.
I forgot to read the terms and conditions, didn't I?:-(:-(:-(:-(
I cursed myself even more... accepting an automatic subscription renewal every year.
I have always wanted to try a JibJab and finally made the commitment. I have uploaded 2 videos including family members and they have really enjoyed them.
Site has great videos that are so fun and easy to customize! I am now going to use JibJab for all my birthday cards! Love it!
Lots of fun and very entertaining. Only negative is that you charge more to save a video. As much as you charge to belong, it shouldn't cost more to keep and download what you create. That is called a "ripoff".
My granddaughter was the principal dancer and vocalist in the JibJab production that I created for her enjoyment and was she pleasantly surprised... Big fun for us both...
As a teacher, I use JJ to instill a bit of fun into the classroom. From time to time I begin lessons with a film (having had the students send me a photo). It works to create fun cohesion and a sense of community.
Despite the promise of free videos it seems pretty much impossible to do anything useful unless you sign up and pay the annual fee. The fee is set to auto-renew by default - you have to change it back manually. The price is way too high and you can't just buy a one-off video (although they kind of suggest that you can). The product is decent but this company is difficult to deal with.
Very user friendly and the videos are hilarious. I'm addicted!
I enjoy making videos at the JibJab site. After paying $18 for the year, I made a few videos. I was surprised that you charge to download these. What exactly is the annual fee for if I still have to pay for each download? Otherwise, a fun & easy site to use.
I asked to be refunded the same day i joined it is not free i paid $1.99 plus $18.00 for the year and the company said it was free. I still need my refund.
As a member I can't download without a cost involved I tried to send a clip to other family members and there's a cost involved at there end. I will not be renewing my subscription after this one runs out. $$$
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to help@jibjab.com with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)
Ofrecemos suscripciones mensuales a través de nuestra aplicación! Si necesita ayuda, por favor envíe un correo electrónico a help@jibjab.com.