business logo of JibJab

JibJabReviews 12,910

3.8

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate JibJab?
grey star
grey star
grey star
grey star
grey star

JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

Washington
1 review
0 helpful votes
Follow Craig J.
Unfollow Craig J.
Share Review
Report Review

More
October 18, 2016

More Halloween songs! Where is ghost busters? Site is fairly easy to use and fun.

Date of experience: October 16, 2016
Florida
1 review
0 helpful votes
Follow Bob V.
Unfollow Bob V.
Share Review
Report Review

Great communications
October 18, 2016

The very best of all online greeting card products.

Date of experience: October 16, 2016
Indiana
1 review
0 helpful votes
Follow Leane W.
Unfollow Leane W.
Share Review
Report Review

Adding a custom message
October 18, 2016

I am happy with the end product as far as these cards go. However, there isn't good navigation or option to add a text message to a card, after you've created the card! I looked everywhere-- if it's there, it needs to be more obvious. I didn't want to lose the photo set-up I had spent time on, so I sent the card without a personal message and had to follow up with a damn email!

Date of experience: October 16, 2016
Massachusetts
1 review
0 helpful votes
Follow Lisa B.
Unfollow Lisa B.
Share Review
Report Review

Jib Jab Review
October 18, 2016

Experience was very good. Easy to personalize and send. Choices are many and well varied. Most important to us was the response. All our recipients loved their cards!

Date of experience: October 16, 2016
Germany
1 review
1 helpful vote
Follow Amaya z.
Unfollow Amaya z.
Share Review
Report Review

Jibjab
October 18, 2016

Yo creía que era sólo un mes y me han cobrado un año entero.

Date of experience: October 16, 2016
Alessandra S. JibJab Rep
over a year old

Ofrecemos suscripciones mensuales a través de nuestra aplicación! Si necesita ayuda, por favor envíe un correo electrónico a help@jibjab.com.

Illinois
1 review
0 helpful votes
Follow Elizabeth R.
Unfollow Elizabeth R.
Share Review
Report Review

Sucks
October 18, 2016

I tried to cancel this stupid purchase my niece made on my phone... there's no customer service whatsoever
I better NOT be charged for this ridiculous app again.

Date of experience: October 16, 2016
Alessandra S. JibJab Rep
over a year old

Hi Elizabeth! We respond to customer emails within the day. Go ahead and send an email to help@jibjab.com, and we will be happy to help!

California
1 review
0 helpful votes
Follow Daniel B.
Unfollow Daniel B.
Share Review
Report Review

I Got Uou Babe
October 18, 2016

I recently did a Jib Iab with my new (6 month) woman friend and since we are going to a Halloween Party as Sonny and Cher, I chose I got you, Babe. We are still howlimg from it. All our Facebook friends loved it and we are ready to do the next one.

Date of experience: October 16, 2016
Arkansas
1 review
0 helpful votes
Follow Nancy G.
Unfollow Nancy G.
Share Review
Report Review

Fantastic!
October 18, 2016

I have been a loyal JIBJAB customer but recently upgraded my membership. I couldn't be happier and sorry I didn't do it sooner. I recently sent several cards to my family which they shared with friends... and they are still laughing.

Date of experience: October 16, 2016
Florida
1 review
0 helpful votes
Follow Michelle P.
Unfollow Michelle P.
Share Review
Report Review

To expencive
October 18, 2016

I thought it was only going to be a dollar something and ended up costing me $18. Now I'm afraid to use it, might charge even more. Very disappointed. Wished I had not got it.

Date of experience: October 16, 2016
Alessandra S. JibJab Rep
over a year old

Hi Michelle! Sorry for the confusion. We are happy to help, just go ahead and send an email to help@jibjab.com.

Florida
1 review
0 helpful votes
Follow Jimmie V.
Unfollow Jimmie V.
Share Review
Report Review

Why Charge For My Download
October 18, 2016

When joining JibJab, I didn't expect to be charged $1.99 to download every video that I created.

I forgot to read the terms and conditions, didn't I?:-(:-(:-(:-(

I cursed myself even more... accepting an automatic subscription renewal every year.

Date of experience: October 16, 2016
New York
1 review
0 helpful votes
Follow Buffy L.
Unfollow Buffy L.
Share Review
Report Review

I have always wanted to try a JibJab and finally made the commitment. I have uploaded 2 videos including family members and they have really enjoyed them.

Date of experience: October 16, 2016
Virginia
1 review
0 helpful votes
Follow Tessa D.
Unfollow Tessa D.
Share Review
Report Review

So creative and fun!
October 18, 2016

Site has great videos that are so fun and easy to customize! I am now going to use JibJab for all my birthday cards! Love it!

Date of experience: October 16, 2016
North Carolina
1 review
0 helpful votes
Follow Lee B.
Unfollow Lee B.
Share Review
Report Review

Fun but overpriced
October 18, 2016

Lots of fun and very entertaining. Only negative is that you charge more to save a video. As much as you charge to belong, it shouldn't cost more to keep and download what you create. That is called a "ripoff".

Date of experience: October 16, 2016
Pennsylvania
1 review
0 helpful votes
Follow Jim C.
Unfollow Jim C.
Share Review
Report Review

Making Of A Star
October 18, 2016

My granddaughter was the principal dancer and vocalist in the JibJab production that I created for her enjoyment and was she pleasantly surprised... Big fun for us both...

Date of experience: October 16, 2016
Switzerland
1 review
0 helpful votes
Follow Mark F.
Unfollow Mark F.
Share Review
Report Review

Excellent
October 18, 2016

As a teacher, I use JJ to instill a bit of fun into the classroom. From time to time I begin lessons with a film (having had the students send me a photo). It works to create fun cohesion and a sense of community.

Date of experience: October 16, 2016
New Zealand
1 review
0 helpful votes
Follow Gary N.
Unfollow Gary N.
Share Review
Report Review

Clumsy web site is difficult to use
October 18, 2016

Despite the promise of free videos it seems pretty much impossible to do anything useful unless you sign up and pay the annual fee. The fee is set to auto-renew by default - you have to change it back manually. The price is way too high and you can't just buy a one-off video (although they kind of suggest that you can). The product is decent but this company is difficult to deal with.

Date of experience: October 16, 2016
New York
1 review
0 helpful votes
Follow Tremayne C.
Unfollow Tremayne C.
Share Review
Report Review

So much fun!
October 18, 2016

Very user friendly and the videos are hilarious. I'm addicted!

Date of experience: October 16, 2016
Florida
1 review
0 helpful votes
Follow Glenda R.
Unfollow Glenda R.
Share Review
Report Review

I enjoy making videos at the JibJab site. After paying $18 for the year, I made a few videos. I was surprised that you charge to download these. What exactly is the annual fee for if I still have to pay for each download? Otherwise, a fun & easy site to use.

Date of experience: October 15, 2016
Delaware
2 reviews
0 helpful votes
Follow Peggy B.
Unfollow Peggy B.
Share Review
Report Review

False advertisement
October 17, 2016

I asked to be refunded the same day i joined it is not free i paid $1.99 plus $18.00 for the year and the company said it was free. I still need my refund.

Date of experience: October 15, 2016
Canada
1 review
0 helpful votes
Follow Fred C.
Unfollow Fred C.
Share Review
Report Review

$$$
October 17, 2016

As a member I can't download without a cost involved I tried to send a clip to other family members and there's a cost involved at there end. I will not be renewing my subscription after this one runs out. $$$

Date of experience: October 15, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA