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JibJab Reviews Summary
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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Can't get into my paid account. Keeps directing me to a free account that I never knew I had
I liked it, I joined, so now I'm a member. No biggie.
Had to pay extra $1.99 for a download, Ok, no problem.
I was already impulsive to join, an extra $2 bucks
Isn't a big deal.
Everybody that saw the video loves it... but it's when
They too like a copy, like family & friends, they have
To pay $4.99 for one. That's when you get the WTF
Smirk grows on people's faces.
They're asking me why do they have to pay, others might
Say it seems like a money making scam, others might
Now have a not-so-great impression of JibJab now, or
Initial 'loved it' now turns to 'it was cool... whatever
It is, I, no you, look like the butt. Also, not one person
Knew what JibJab was, so it's not as popular as you
Might like, despite the revenue you may bring in.
Hey, it's your business, do what you want. However,
If you want it to be truly popular and everywhere,
Then you make it easy for everyone to have it. You
Gain the masses first, before high profits. Ask FB,
YouTube, Microsoft, etc... how they got their traffic.
Only one thing comes to mind of this scenario...
Diminishing return. My worthless 2 cents.
Thanks again.
Ben
We have been having such a fun time doing these. Everyone just loves them!
Great card with wry sense of humour. Jibjab is off to a good start for me.
I made a very funny card... easy to do and was greatly appreciated
Would love to see you expand your selection to a more diverse audience and offer people of color as selections also. Thanx...
The e card was not received by the recipient at x2 different correct email adresses.
Hi Jenny! We are sorry to hear that. Sometimes, cards end up in the recipients SPAM folder if their inbox is filtered. Please send an email to help@jibjab.com if you need help!
I've had a hard life (very hard).
I saw the jibjab on Facebook made by someone. They looked so personable as the lady witch, and the Frankenstein man took his head off and said " now I hold my head up high". Thought it was on pricing, cute and made me soon childishly happy. Thank you jibjab. Sincerely Glenn Chilson
Not bad so far. Haven't really had any experience other than 2 Halloween videos, which I thought were cute.
Me divierte mucho mandar videos personalizados a amigos y parientes es rápido, sencillo y divertido
Embora tenha entregado o vídeo como prometem, foi frustante ele não ser compartilhado na rede como a maioria de editores de video em que ele é visualizado no facebook mesmo e não em uma nova guia que abre. Daí mais uma frustração, a surpresa perde o impacto quando aparece logo abaixo vários templats mostrando como fazer. Desse modo, entendi que os senhores estão mais interessados em marketing do que na satisfação do cliente em causar um impacto em quem assiste. Sugestão: Libere permissão para visualizar no facebook mesmo, a maioria das pessoas não gostam de saír da pagina para outra. Outra sugestão: Reduza o marketing, mostrando logo abaixo como é feito, isso faz o cliente que pagou sentir menosprezado.
Would like more music video/mouth moving videos though.
I was charged $19.99 when i was only to be charged $1.99. The site clearly made it clear that $1.99 would be on a monthly withdraw not all at one time. I had a unexpected bill to pay that was coming out of my account and the $19.99 you took out already made my payment bounce. So I just want to thanks you folks for putting me in a hell of a jamb now. Your website is mis-leading and needs to be more clear. Yes it says $1.99 a month not all 12 months at once
Hi Tommy! Go ahead and send an email to help@jibjab.com and we will be happy to assist you.
Click on advertised $1.99 app fee and was charge $18. Emailed for a refund and haven't received a response. In the reasons why requesting a refund this situation was an option for complaint- if its historically been an issue why have you not updated/fixed the problem?
Really easy to put faces in the videos, user-friendly software, but I would have liked more choices of videos starring me, some templates are quite similar, so it gets boring sometimes!
From the business
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Robin! Just send an email to help@jibjab.com and we will sort it out for you! (: