On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
TREAT ME SO KIND AND OFFER FREE MONTH TOO I THINK ITS FREE FOR ONE MONTH? LET ME KNOW SO I CAN TRY THE FREE MONTH ASAP
I had an accident on my account through Amazon and JibJab, I was contacted back in a few hours and my issue was solved in minutes. Very pleased with the customer service. I will most definitely keep their App on my phone for future use. Again thank you.
Limited selection of birthday cards that do not require I insert one or more photos in the face space.
I love using JibJab, the customer support team responded quickly to my concern and resolved the issue in an exceptional manner. Thank you JibJab Team
JibJab is lots of fun to use. The website is very user friendly and customer service is on point.
I love jib jab but somehow I managed to have 2 accounts due to my error. I contacted them and they refunded my money right away.
So worth it cheaper then buying cards at store and mailing can send many cards and can arrive same day no more belated cards have u priced singing cards n store not much variety wish knew about this site earlier
Worked with tech support can not use the App. Was told update is coming. Been over a week no login no sign on no JibJab
Nice job, JibJab! Could not be more pleased with your product and your customer service!
I was very happy with the resolution to my problem. I had been unable to access my account, but Taylar helped me and went beyond what I expected.
I love using JibJab to make cards & video clips. My only wish is that it was easier to line up the mouths. I'm using an iPhone app now but I've always had difficulty doing this even on my PC.
It wasn't that difficult to navigate and use the site. You can make multiple sets of the videos with faces. The trick is getting a decent face shot of the person. Then the videos come out clean. Otherwise, angled shots sometimes have an odd look to the image in the video.
When I'm preparing a Jib Jab card for sending or posting on FB, I have a smile on my face from ear to ear. I love the music, the dances, the characters! There are so many different options. Jib Jab's a great opportunity to send birthday/holiday greetings in a unique way! I ABSOLUTELY LOVE JIB JAB!
I think JibJab is a really awesome site to make someone laugh even on the grayest day. Although, I would love to have a little more options for birthday videos or have more than 5 people's faces. If that is something that could be improved - I believe there would be more customers and more fun for everyone.
I was very impressed with the easy directions and the finished product - it made me look like I was very tech savvy and everyone that I know, knows that is not my forte!
It was simple and fun creating the card and our recipient loved it!
Love the cards but did not find it a user friendly experience because it seemed as though I was forced to subscribe when I did not want to if I wanted to move forward. Had already created my card and wanted to send it but was forced to subscribe.
Absolutely hysterical. Brings me to tears every time I use this app. Love it!
It's fun to share but not happy that most you have to insert faces are certain number and can't change for less or more people. Also you have to pay extra to download your videos.
It's just FUN!, easy site to navigate, uploading pics is a breeze. Would like a few more options for jibjabbing. Especially with more people. (like 6 -8 people, would be great) But over all its been a blast! And everyone I have jib jabbed and sent a video of their family. Have LOVED IT!
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to help@jibjab.com with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)