On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
JibJab has been fun. I have enjoyed creating comical greetings and videos for my family and friends. Takes a little getting used to but worth it. Customer service is good.
I had to pay for the service and not one person could watch it. I am assuming unless they too are a paying member. Total B. S
I am not happy. A waste if tome and a waste of money!
I decided to send a card/video to my niece and nephew... they absolutely loved it! The laughter I heard in the background, when talking to my sister, filled me with such joy. After the first card was sent, several more followed, each one was adorable. Thank you JibJab for filling our family with laughter and happy moments!
Great experience. I purchased a subscription as I needed to make a 60th wedding anniversary video for my sister-in-law and brother-in-law
It's great to make people laugh with funny videos. Thanks.
I have a large family and would like to include more than 8 people at a time.
I needed a quick and fun option to send an E-card to my dad in Ottawa, for his birthday. We both have a goofy sense of humour and we had a good laugh over the phone while he opened the E-card!
I have sent many cute and well received cards from JibJab over the years. The process has gotten simpler and when an issue arrived with my PayPal payment, they resolved it immediately and even gave me a voucher to use towards my membership. I will continue to be a loyal customer.
I just wish I could use it from my phone to. I mean a subscription is a subscription. Other then that I luv it.
I've paid for membership and it won't allow me to make the music e cards no matter how many times I've tried. I joined specifically to send e cards to my girlfriend for her birthday yesterday since I'm traveling abroad and I was not able to after numerous attempts. The app kept saying I need to join even though I did
I wasn't able to confirm that my personal message on my card was saved. Once I exited that screen I couldn't find a way back. Also, while I definitely want to try JibJab for a year, it isn't immediately clear how to cancel the next year. That is a definite turn-off.
Hi Jack! We can help! Send an email to help@jibjab.com, and we will show you where you can find your card, and turn off auto renew. (:
The recipient loved it which is what we wanted and it was fun to do.
This has been a mistake as I did not purchase anything and was wondering how you could have used my daughter's card
Hello! Please send an email to help@jibjab.com so we can investigate for you!
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to help@jibjab.com with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)
Hello! If you are a member, you can send unlimited cards to anyone! There is only an additional fee if you choose to download the card. If you have more questions, please send an email to help@jibjab.com!