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JibJab Reviews Summary
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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When I subscribed and started JibJab for the first time, my family and I instantly fell in love with it. My son is 9 and he loves it! He said, "Mom were gonna be famous!" Lol because when he saw how all of our pictures looked so realistic! But that is the experience of this program, it brings out the purest reaction of the ones who matter most. Also, one can't help to have a great day after receiving a JibJab e-card. Thank you so much for making JibJab so great and fun!
I wanted to make a few videos for my bosses on boss's day. My team thought it would be a good laugh. I actually went in to read the terms and conditions to figure out the pricing. All I could find was $1.50 a month. So I went ahead and signed up. Well apparently I missed something because I was charged $18 the next day... for 3 videos. I was really disappointed. Your website is very unclear and feels a little sneaky because you feel you can't confidently post your price. Even if I did miss something (I looked really well), customers want easy, simple interactions with companies. Not spending 20 minutes reading terms and conditions.
Always fun to see new videos and ways to incorporate many characters. Always quality and smart editing. From start to finish JibJab has perfected its art
This is brilliant. Not only have the recipients of the card love them, I had so much fun putting them together and watching the results. Thank you.
It is really easy and lots of fun. I included my grandschildren and they even made some. Just love
I joined Jib Jab last year and used it like three times only and enjoyed very much the things you can do with it. I hope I can still use it once in a while, but without incurring in new charges. Thanks for your help and keep on the good work.
I was disappointed that the video would not display on the recipients iPhone. This greatly reduces the attractiveness and usefulness of JibJab.
Still have info from years ago, won't let me sign in with new account, can't find phone number to actually talk to someone about it.
Hi Cindy! Send an email to help@jibjab.com and we can get you sorted out.
I have made many video's using Jib-Jab with my family and friends in the cast. We have had many laugh out loud moments. Thank you
What a hassle free, no questions asked return policy! They immediately responded and corrected the issue. Great customer service in a time when no other company seems to value their customers. Extremely pleased!
I had an issue with a payment and contacted Jib jab via email. 36 hours later all sorted. I have had numerous payment issues with other companies in the past and never have I had such a quick response and dealt with a more helpful Company - Well done JibJab
Remember how customer service USED to be? Where you could actually get someone to HELP you.? JibJab customer service is outstanding! I received a very personalized response in around 12 hours of submitting my request. Issue resolved and you have a very satisfied customer.
I had a subscription that was set up on an email I know longer used or had access to, subsequently I set up a new account in my daughters name but did not wish to pay 2 subscriptions! I contacted JibJab support team and they promptly reimbursed the subscription on the email I wasn't using and cancelled that account. I was impressed at how problem free it was and how my concern was understood and acted upon by Morgan at JibJab Thank you.
Upon problems with logging on, an email was sent to customer services. A very prompt reply was sent with technical support which resulted in a positive outcome.
I had an issue with my account and sent an email to the company.
My initial expectation was that I would never hear back from anyone and that my problem would take days if not weeks to resolve.
I was pleasantly surprised when I received an email from customer support the next day stating my problem was resolved.
Quick, friendly, efficient.
Expectations were exceeded!
I had a problem with my subscription but with quick customer service and a free 3 month membership, I am a very happy customer!
From the business
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello! We are happy to issue you a refund if you'd like. Send an email to help@jibjab.com!