On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JibJab Reviews Summary
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Charged 2 different times. Can't play artist songs, cards bland at best.
The folks at JibJab really know their business. I've been a member since 2009 and recently purchased ten Halloween videos after sharing with family & friends. When I downloaded two of the videos there was no audio so I contacted JibJab to ask if they could help me with the problem. After several emails back & forth, trying one thing or another, JibJab finally refunded my PayPal account for the two videos. A couple of days later I received an email from JibJab's Help Team providing me with a Google Drive URL & instructions about how to access the two videos that had problems. After downloading the video(s) I was very happy to report that "we have sound!" The JibJab team went the extra mile to resolve my issue and I wanted to share this with other members. JibJab is Fantastico!
This has brought allot of joy to friends and family that I have sent these to!
Please add more music videos. I am running out of new ideas!
I love the videos and have had tons of fun making them, what I don't like is that when you make a video you have to pay for it to keep it. I already pay to use the site. I shouldn't have to pay more to download a video.
Charged me $18.00 without me knowing it. The last amount I observed was for a onetime ammout for one card for under $2. Fool me once, that's all you get. Luckily my trusty PayPal covered it, NOW there's an honest company!
I love JibJab! It's great fun for me and makes other people smile!
Made everyone in the Halloween video feel very special.
I sent an email asking why all of the GIFs were the personalized ones rather than the ones they also used to include. I was very pleased with how quickly they responded and for the clear answer they provided. Unfortunately, it wasn't the answer I was hoping for. All of the GIFs will be personalized because that's what the majority of users were using. I do not prefer those and will sadly be cancelling my membership. I don't like the changes they made but I do appreciate how quickly and aptly I was responded to. JibJab you will be greatly missed!
I was disappointed that many didn't receive the invite, although it was great!
Everytime I select everything I'm supposed to and finish it doesn't work. It goes back to the sample video.
Laughed myself dilly with some of these little videos. Used respectfully this is a lot of fun.
Lots of fun just wish the mouth peace was better but overall I'm pleased with the videos I have made can't wait to see what new ones you will be bringing out
I sent one email to cancel my subscription. 2 days later my subscription was cancelled and my money refunded. No hassle at all. Great change from other subscription I have cancelled. Jibjab is a cool app, but I just don't know enough people that have a sense of humor. I, myself have slowly stopped being on the internet, so I really didn't use it enough, but should I ever need a cool app like jibjab I will definitely activate my subscription again.
I enjoyed JibJab MUCH more when faces could be made to the actual shape of a person's face. I don't enjoy it near as much and may not sign on for an additional year. Some if the starring you videos are also not as funny as some.of the old ones.
I could not share and it did not work right. I asked for it to be cancelled. I hope it was- very disappointed.
It's nice to see people's face on funny bodies dancing & having a good time.
The product is so fun and then today, I had a customer service issue
And I emailed the company and it was resolved in 20 minutes!
Better video offerings. (To do for kids ages 8 up) I paid the $18 Some with child & dog/cat to make. Also some with less rude things for kids ages. When I place child's face it comes up with his face on many NOT appropriate for his age. Come on time for a wake up call.
From the business
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Oh no! We are more than happy to sort this out for you. Please send an email to help@jibjab.com.