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JibJabReviews 12,910

3.8

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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Australia
1 review
0 helpful votes
Follow Di C.
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Provides a lot of laughs!
December 12, 2016

I really like the site and the fun things you can create!

Date of experience: December 10, 2016
Florida
1 review
0 helpful votes
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Waaay too much fun to be legal!
December 12, 2016

What a hoot! Being somewhat older than the average user, (73) and less adept at technical hoo-ha, it took me a while to make my card, but it was outrageously fun and the recipient loved it! I will definitely do it again! Waaay too much fun to be legal!

Date of experience: December 10, 2016
West Virginia
2 reviews
0 helpful votes
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Jib Jab
December 12, 2016

I love the videos but it took a while to be able to send it. I had a hard time figuring it out. The graphics and music are great

Date of experience: December 10, 2016
Australia
1 review
0 helpful votes
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FUN FUN FUN
December 12, 2016

We all had a great laugh lots of harmless fun.
Nice change in a grumpy old world.

Date of experience: December 10, 2016
Indonesia
1 review
0 helpful votes
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Dissapointing,
December 12, 2016

Have pid for subscribing for a year and still have to pay for downloading. There is a little choicesfor family of 3, try to look at apps "face in the hole"

Date of experience: December 10, 2016
Australia
1 review
0 helpful votes
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Excellent! Very funny and simple to use
December 12, 2016

Very funny, lots of options for all occasions, simple to use! All round an excellent piece of software

Date of experience: December 10, 2016
Canada
1 review
0 helpful votes
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Bait and switch
December 12, 2016

I did not expect to pay 25.00 and change. I thought it would come in at around 9.95 US. So with the exchange would be more Canadian. Yes disappointed. I would never order again.

Date of experience: December 10, 2016
Japan
1 review
0 helpful votes
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Loved the sled race
December 12, 2016

I made a jibjab video of me and my friends at college running a sled race. We were awesome! Jibjab is easy to use and the videos are so cute.

Date of experience: December 10, 2016
New Mexico
3 reviews
0 helpful votes
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Upcharged to Get an Actual Video
December 12, 2016

While, overall, I like the videos I can make with JibJab, they don't share well. By that, I mean they won't play automatically on Facebook like most videos do. To make that happen, you have to download the video and, then, upload it to Facebook, which is fine, except downloading costs an extra $1.99 per video. Because I don't want to pay this upcharge and because most people don't want to click away from Facebook to watch a video, the videos I've posted have received very little attention.

Date of experience: December 10, 2016
California
1 review
0 helpful votes
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Great Fun
December 12, 2016

I love the jib jab it's quite fun, I'm only giving the 4 stars cause I wish there was a way to delete a face if you messed up on it. Other than that it's great

Date of experience: December 10, 2016
Florida
1 review
0 helpful votes
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Fun way to share celebrate life
December 12, 2016

Overall it's a lot of fun. Some of the content is inappropriate, like the thanksgiving content, which is disappointing and I won't share it.

Date of experience: December 10, 2016
Arizona
1 review
0 helpful votes
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It's a lot of fun to post
December 12, 2016

My friend has it! An I loved the fun, mouth sometimes is hard to get right from pics.

Date of experience: December 10, 2016
New Jersey
1 review
0 helpful votes
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One and done
December 12, 2016

Would not allow me to make additional cards or change cards... kids were disappointed.

Date of experience: December 10, 2016
Illinois
1 review
0 helpful votes
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Very Funny and Cute
December 12, 2016

My family loves making a Christmas JibJab every year. We send it as our Christmas card to all of our family and friends!

Date of experience: December 10, 2016
Nebraska
1 review
0 helpful votes
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Laugh until I cry.
December 12, 2016

I have my put my friends, family, pets and grandchildren in some of the videos and I laugh till I cry sometimes. I love it.

Date of experience: December 10, 2016
Massachusetts
1 review
0 helpful votes
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This is a great website. I'm getting a kick out of it. Thanks, Larry

Date of experience: December 10, 2016
Australia
1 review
0 helpful votes
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Fun and easy to use
December 12, 2016

I loved the jibjab experience. The kids thought the end result was amazing and couldn't believe that they were in a "movie".

Date of experience: December 10, 2016
Minnesota
1 review
0 helpful votes
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Too expensive and misleading.
December 12, 2016

Wasn't worth the money. Maybe if you could pay for 1 month and be done with it. The auto renew and having to sign up for a year was a joke.

Date of experience: December 10, 2016
Arkansas
1 review
1 helpful vote
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Excellant
December 12, 2016

I love making these of myself and my children. We have so much fun with them!

Date of experience: December 10, 2016
Mississippi
1 review
0 helpful votes
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This is soooooooo much fun to use!
December 12, 2016

I have so much fun with this. The only thing I can say is I wish they would have more than 5 faces to add.

Date of experience: December 10, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA