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JibJabReviews 12,910

3.8

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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Washington
1 review
0 helpful votes
Follow Mandy H.
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While I loved making a video to entertain and ecnolage my co-workers birthday with an easy to use website providing great laughs, I did not realize I signed up for an ongoing account. Jib Jab was very professional and prompt with assistance for any changes I needed to make. Thank You Jib Jab!

Date of experience: December 10, 2016
Texas
2 reviews
0 helpful votes
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Ingenious
December 12, 2016

Clever and entertaining to send cards to friends and family.

Date of experience: December 10, 2016
California
1 review
0 helpful votes
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I love Jib Jab.
December 12, 2016

I really enjoy making holiday cards for family and friends. They love receiving them.

Date of experience: December 10, 2016
North Carolina
2 reviews
0 helpful votes
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Can't go wrong ordering jib jab
December 12, 2016

I have been using jib jab now for a few weeks and love it... I feel like I have done got my money's worth... thanks guys...

Date of experience: December 10, 2016
Canada
1 review
0 helpful votes
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Lots of fun and laughs
December 12, 2016

All my friends loved the goofy Christmas cards I made for them. I still go back and watch them and laugh all over again,.

Date of experience: December 10, 2016
Illinois
1 review
0 helpful votes
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Fair
December 12, 2016

Usually funny. Since I paid it won't download the app to my phone or won't post to my facebook

Date of experience: December 10, 2016
New Zealand
1 review
0 helpful votes
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Great
December 12, 2016

I get a lot of fun making the videos and my friends enjoy receiving them.

Date of experience: December 10, 2016
Washington
1 review
0 helpful votes
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Animated fun!
December 12, 2016

Had a lot of fun putting my granddaughters and daughters in a Christmas scene. Everyone loved it!

Date of experience: December 10, 2016
Delaware
1 review
0 helpful votes
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Needs updating of website
December 12, 2016

Website needs updating to allow for more options on videos. Mouth movement did not work correctly. Christian based Christmas videos needed.

Date of experience: December 10, 2016
California
2 reviews
0 helpful votes
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Will never recommended to anyone and I am going to let bbc know about your fault advertisement

Date of experience: December 10, 2016
Louisiana
2 reviews
1 helpful vote
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Disbelief
December 12, 2016

Asked for refund after learning 18 is not all Jibjab wants a year to charge for everything it offers everytime you use it is absurd. Disappointed but the comments did warn me no one was happy with it.

Date of experience: December 10, 2016
Wisconsin
2 reviews
0 helpful votes
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I clicked on the $1.99 1 month subscription and it automatically signed me up for a year! Racket!

Date of experience: December 10, 2016
Connecticut
2 reviews
1 helpful vote
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So much fun!
December 12, 2016

So much fun creating videos. Every one enjoys them.

Date of experience: December 10, 2016
Illinois
1 review
0 helpful votes
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Disappointed
December 12, 2016

I had fun making the funny card, but what a disappointment when it didn't go to my brother for his birthday!

But thanks for the prompt refund.

Date of experience: December 10, 2016
Connecticut
1 review
0 helpful votes
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OPITIONS!
December 12, 2016

Site needs to have more flexibility. Unable to "go back" to make ANY changes. Can only be shared via email or Facebook, should be able to send via text messaging.

Date of experience: December 10, 2016
Maine
1 review
1 helpful vote
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Everyone loves a JibJab laugh!
December 12, 2016

I used this site for xmas cards and everyone loved them. I got calls from friends and family and they were still laughing! Great way to connect during the holidays!

Date of experience: December 10, 2016
Australia
1 review
0 helpful votes
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I loved the ease of assembling, and the speed at which it all happens, but most of all I loved the joy that it brings.

Date of experience: December 10, 2016
Illinois
1 review
0 helpful votes
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Took my yearly subscription and then canceled my membership after only a few weeks without reason... but kept my money!

Date of experience: December 10, 2016
Texas
1 review
0 helpful votes
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Christmas fun for the office
December 12, 2016

Made jib jabs for everyone in the office to show at the Christmas Lunch.

Date of experience: December 10, 2016
Idaho
1 review
0 helpful votes
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Brings a laugh to many.
December 12, 2016

Brings joy and laughter to everyone I send them to.

Date of experience: December 10, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA