On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It's great for a group of 5 or less but no more than that. Fun holiday ideas. All other occasions are weak. Fun the first time but gets old. Repetitive
The video turned out super cute and made a lot of folks happy! Thank you!
I'm finding JibJab very easy to follow and make some fun loving videos.
It's great, really enjoying it and having lots of laughs.
Fun for young and old. Nice variety of skits and songs!
This very easy to use app is sure to bring a smile to any recipients face. You are only bound by the number of photos you have and let's face it we have access to photos of family and friends in a number of places these days. Do yourself a favour, get on board with this app and make your loved ones smile.
I have had hours of fun with the JibJab app. My daughter accuses me of having to much time on my hands but gets a laugh out of every clip. This is the most enjoyable application on the net.
This is sooooooo much fun. From my 4yr old grandson to my 81 yr old mother everyone loves the cards and find them entertaining. The site is easy to use and doesn't take but 5min. To create.
Unclear on price, I thought it was $1.50 a month not everything at once! I only wanted for a Month! I feel duped...
Difficult to use. When finished making something, they want a premium charge.
Saw a friend of a friend's JibJab post on facebook and it was immediate love. I'm having a ball annoying everyone I know. Actually, I'm quite proud of my creative efforts. Sometimes when I forward the fininshed JibJab piece by email, the people I'm sending them to cannot open them. It's even happened on my own email site when I've forwarded them to myself. But, most do go through without any problem. Please keep on posting your craziness for those of us with too much time on our hands so that we can complete them. Love it!
Once I got the hang of placing pictures correctly, the result was so funny.
Recommended
Probably shouldn't have renewed. I liked JibJab better when I could clean up my heads more accurately. Now parts of the pictures used for cards retain too much of the originals to fit cleanly into the images.
One problem i have experienced is that the emails that jibjab sends to the recipients usually ends up in their junk folder so i have to follow up to see if they have seen the email in thier in-box and if not have them look through thier junk emails which makes for a tecious process.
Would be better if i could send the clip to them directly and maybe avoid the emails getting lost in the junk email folder.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to help@jibjab.com with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)