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JibJabReviews 12,910

3.8

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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Mexico
1 review
0 helpful votes
Follow Sigma C.
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Very low resolution
December 12, 2016

I'm using your service to make a funny video to show some of my clients with their faces at a holiday party the company is organizing, I was hoping for at least a 720p downloaded video, but the size you offer is ridiculous, I understand is mainly for emails, phone or just the link itself, but the downloaded version should be something useful in the 21st century.

Date of experience: December 10, 2016
Arkansas
1 review
0 helpful votes
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Only have one complaint
December 12, 2016

We have 6 in our family, and you never have cards with enough people in them to do our entire family. Plus we have 7 employees and can't do a company card, either :(

Date of experience: December 10, 2016
Washington
1 review
0 helpful votes
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Best $18 I ever spent!
December 12, 2016

This is a fantastic website! They make it so easy to personalize the videos and they turn out great! We have had several really fun family nights just making and watching the videos. Everyone can get in on the fun. My almost 5 year old grandson thought it was the best thing ever. We were all laughing so hard at some of the videos that by the end of the evening, everyone felt great! It was beyond any expectations we had. Thank you, Jib Jab. We are going to have fun with this all year.

Date of experience: December 10, 2016
Australia
1 review
0 helpful votes
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It didn't work. 3 attempts no result
December 12, 2016

Poor. Have used many times before and has been so easy. Gave up and cancelled membership

Date of experience: December 10, 2016
Texas
1 review
0 helpful votes
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I love to make these videos so much fun and makes me laugh and I need more laughter in my life everyday so does everyone out there so I love to make the videos and post them on Facebook.

Date of experience: December 10, 2016
Georgia
1 review
0 helpful votes
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JUST FUN
December 12, 2016

Just loads of fun making it and thin watching the responses when they see it.

Date of experience: December 10, 2016
Colorado
1 review
0 helpful votes
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I requested a refound
December 12, 2016

I try like 5 times making my video but it will not use my heads, kept on showing me the demo video after saying it was ready.

Date of experience: December 10, 2016
Canada
1 review
0 helpful votes
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JibJab is the very best.
December 12, 2016

I have been using several of the E Cards over the past couple of years.The
JibJab presentation beats the opposition by a country mile. Keep up the good
Work and you you will surely prosper, and the price is most affordable. I know where my greetings will be coming from in the future.
Kindest Regards.

Date of experience: December 10, 2016
Georgia
1 review
0 helpful votes
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Very unique and cute videos
December 12, 2016

I noticed some videos are too violent in nature with acting like you cut off Turkey heads and kids wanting guns...
Please keep the videos clean and soft in nature or I will regret my subscription to JibJab.

Date of experience: December 10, 2016
Texas
1 review
0 helpful votes
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Excellent
December 12, 2016

Jib Jab has been an absolute blast for me and my friends. Easy to use, fun to send, and a good experience for all.

Date of experience: December 10, 2016
GB
1 review
0 helpful votes
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A way to go yet!
December 12, 2016

Amusing though over complicated having to keep copying, cutting and pasting, just to share the clips. Making clips through The App is also not as easy as going through the 'Jib Jab' loggo at foot of previously made clips.
So for the money and reasonably low tech nature of the product., though very amusing, I doubt I will renew when this subscription expires..

Date of experience: December 10, 2016
Australia
1 review
0 helpful votes
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Best Fun Site
December 12, 2016

So much fun can be created by this creative software right on your smartphone

Date of experience: December 10, 2016
Nevada
1 review
0 helpful votes
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Love it
December 12, 2016

It's a lot of fun making the videos. Everybody loved it and asked where I got it.

Date of experience: December 10, 2016
California
1 review
0 helpful votes
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Make me laugh
December 12, 2016

I have use this for many years your jib jab program strong a lot of happiness to friends and family and a lot of fun thank you so much I'm looking forward to the new year I'm hoping you have more new options

Date of experience: December 10, 2016
Texas
1 review
0 helpful votes
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Love Jib Jab!
December 12, 2016

Love the fun cards. Just wish there more options fir two people.

Date of experience: December 10, 2016
Idaho
1 review
0 helpful votes
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Good results, Fun to use
December 12, 2016

Although I've only done one video so far, it was fun to do and I plan on doing more really soon.

Date of experience: December 10, 2016
GB
1 review
0 helpful votes
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Too expensive for such a short time
December 12, 2016

It took forever to find photos that would look right and I shall not be entering another year

Date of experience: December 10, 2016
Mexico
1 review
0 helpful votes
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So fun!
December 12, 2016

I really enjoy it. Have a nice Christmas holiday and the best 2017 for all JibJab team!

Date of experience: December 10, 2016
Washington
1 review
0 helpful votes
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Excellent customer service
December 12, 2016

I was not paying full attention to what I was buying. When I realized I purchased the wrong item, my email was quickly answered and I was issued a credit.
Thank you!

Date of experience: December 10, 2016
Washington
1 review
0 helpful votes
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Cards were never delivered
December 12, 2016

I sent 3 Birthday cards scheduled on 3 different days and none of them arrived. Very disappointing. Also had some trouble with the website. I couldn't get past step 3. It kept sending me back to home page. Finally gave up and tried again next day and it worked fine

Date of experience: December 10, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA