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JibJabReviews 12,910

3.8

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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California
1 review
0 helpful votes
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Enjoying the holiday ones! Having fun composing and sharing with family. They get a kick out of them.

Date of experience: December 10, 2016
Nevada
2 reviews
0 helpful votes
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Great Fun and Great Animations
December 12, 2016

I originally bought a subscription to your site to make a video of my students for our Christmas party. These videos turned out so great that I decided to have fun with my guests at a couple of Christmas parties. Everyone loved the animations and had a great time with them.

Date of experience: December 10, 2016
Australia
1 review
0 helpful votes
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Excellent easy to use program.
December 12, 2016

I have been using Jib Jab ever since its arrival but some how this year I lost my subscription, so I have subscribed again. I am very happy with the program, it has so many cards to choose from and is so easy to use. The service is great, you have never missed sending any of my cards on time & my friends tell me they really love receiving them. So please keep up the good work... Daphne..

Date of experience: December 10, 2016
Brenton B.
Australia
1 review
0 helpful votes
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A rip off
December 12, 2016

to expensive and hard to follow and not enough variety.... a total scam and waste of money!!

Date of experience: December 10, 2016
North Carolina
1 review
0 helpful votes
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It's been fun!
December 12, 2016

I've had so much fun making videos to share with my family.

Date of experience: December 10, 2016
California
1 review
0 helpful votes
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False advertising
December 12, 2016

What I thought I read was that I'd be charged 1 dollar a month, but no, you guys know how to find loop holes and $#*! over your customers by charging the 18 dollars up front not the 1 dollar a month so thank you for your false advertising, I canceled my membership and will never use your service again

Date of experience: December 10, 2016
Indiana
1 review
0 helpful votes
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Happy making people hapy
December 12, 2016

Most reactions are very positive and appreciative of the fun!

Date of experience: December 10, 2016
California
1 review
0 helpful votes
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Difficult to use
December 12, 2016

I had trouble aligning the picture with the head and jaw

Date of experience: December 10, 2016
Maryland
2 reviews
0 helpful votes
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Love it
December 12, 2016

My family enjoy our creations from JibJab for birthdays and the holidays.

Date of experience: December 10, 2016
Canada
1 review
0 helpful votes
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It's fun
December 12, 2016

Once I figured out how to work the faces so the mouths opened okay, the videos looked better. Editing is not easy... I haven't found a way to go back, rather than starting over. But once you have it figured, the cards are fun yo watch

Date of experience: December 10, 2016
New York
3 reviews
0 helpful votes
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Fun and Laughs
December 12, 2016

I love creating JibJab cards with my family members in the cast. Once I create the cast of characters and play the video it is sure to create some laughs, it is just pure fun.

Date of experience: December 10, 2016
New Jersey
1 review
0 helpful votes
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Clean, humorous fun with my kids
December 12, 2016

It's so much fun to add our photos and become apart of a funny, silly video... and it can be shared for everyone to see and enjoy, as well!

Date of experience: December 10, 2016
Illinois
1 review
0 helpful votes
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Everything!
December 12, 2016

I'm so glad that I discovered JibJab because I have a big family who loves to receive the cards I've made starring them in ridiculous, hilarious, but memorable videos! Every time we watch them we laugh so hard! We love them so much and they're so much more than sending a paper card and a whole lot less money! They're also more personalized than any paper card because you've got your loved ones faces playing a part in the actual videos! My family loves them and they have a big selection of all types of video cards, from Anniversaries and Birthdays to Holidays and Weddings! They're a lot of fun to make and they're easily shared with your friends and families online too!

Date of experience: December 10, 2016
Ohio
1 review
0 helpful votes
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Funtastic!
December 12, 2016

I can see using this for a lot of occasions during next year. I've already made a lot of friends smile by using it. With the right expression on a person's face, laughing is not avoidable!

Date of experience: December 10, 2016
California
1 review
0 helpful votes
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Choices
December 12, 2016

I love that on many of the scenarios you can choose how many people you want!

Date of experience: December 10, 2016
New York
2 reviews
3 helpful votes
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Little Bit of a Let Down
December 12, 2016

Choices were fun, but editing was very limited. I was a little disappointed that once I had moved a photo into a card, if it didn't look right, there was no way to move it back and continue editing. It meant starting all over again. I'd expect that from a free app, but not one that cost $18. Also speaking of price, there should be a per item cost for people that don't think they will be doing more than one or two a year.

Date of experience: December 10, 2016
California
3 reviews
1 helpful vote
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A fun giggly Christmas gift for family
December 12, 2016

JibJab is really easy to use and a lot of fun! We got people in the family to do crazy things that they'd never dream of doing... and they laughed until tears rolled down their cheeks! Lots of good, healthy fun for all!

Date of experience: December 10, 2016
Canada
1 review
0 helpful votes
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Everyone's Laughing
December 12, 2016

Great app, lots of laughs. Great way to keep in touch with friends.

Date of experience: December 10, 2016
Canada
1 review
0 helpful votes
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Disappointed
December 12, 2016

Very disappointed with your company and will not be using you again. My first card never did arrive

Date of experience: December 10, 2016
Canada
1 review
0 helpful votes
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Beside video was just o
December 12, 2016

Beside the preview was alright. But after paying for the video, I thought the quality would be more high quality, however the quality felt like early years with pixcels being very noticeable.

By that I will never pay for something from this site ever again

Date of experience: December 10, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA