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JibJabReviews 12,910

3.8

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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New York
1 review
0 helpful votes
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Hilarious
January 6, 2017

I got the membership so my 8 year old daughter can use it not for me but I get a kick out of watching the jibjab videos.

Date of experience: January 4, 2017
Florida
1 review
0 helpful votes
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Waste of 18$
January 6, 2017

Couldn't get it to work not happy waste of $18
Kept putting pic in and went to do next pic nothing
Want my money back

Date of experience: January 4, 2017
California
3 reviews
7 helpful votes
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My card never went through,
January 6, 2017

My card never went through, I tried it twice, I'm going to cancel my membership... i hate that i have to write a 100 characters

Date of experience: January 4, 2017
Texas
1 review
0 helpful votes
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Did not like
January 6, 2017

Tried adding a picture several times kept getting the apps stock photo. Sent to my email to view thinking it would update when sent and never did.

Date of experience: January 4, 2017
Canada
1 review
0 helpful votes
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Two thing would make it a 5 star
January 6, 2017

A) if there was more selection of group of 5 songs
B) if I am paying for a years membership, I should be able to download my videos without a cost to my computer. I understand if you want to charge others that it is sent to.

If I do not continue with my membership after a year for what ever reason, my videos/entertaining memories are lost. That's not right

Date of experience: January 4, 2017
California
1 review
0 helpful votes
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Fun site, just a few sight glitches
January 6, 2017

We had a lot of fun on Christmas Day making movies for our family members and friends. The only problems we had were random broken up web pages as if the mobile page would load when you clicked to view the movie or customize.

Date of experience: January 4, 2017
DO
1 review
0 helpful votes
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Very happy
January 6, 2017

Lots of fun, really enjoyed sending emails to friends and family.and receive funny emails in return.

Date of experience: January 4, 2017
Ohio
1 review
0 helpful votes
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Cute but needs work
January 6, 2017

I was very excited about making videos using jib jab. I gathered my photos and carefully uploaded them. But despite my most careful repeated efforts, and even though I lined up the mouths perfect y, the black bar--means to look like a speaking mouth--looked like a moustache! I kept redoing with no success. Had I seen an adequate sample, I wouldn't have paid for the service.

Date of experience: January 4, 2017
Pennsylvania
1 review
0 helpful votes
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Was difficult to get faces centered. Didn't look very good.

Date of experience: January 4, 2017
Arizona
1 review
0 helpful votes
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Birthday greeting
January 6, 2017

Great using the card and photos of coworkers. Thanks and hilarious. Sent to the entire staff and the senior partner.

Date of experience: January 4, 2017
New York
1 review
0 helpful votes
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Love the web site!
January 6, 2017

We love it so much and sent the Christmas card out to so many people and they all commented on how fantastic the card was. The only problem is the mouth does not line up, no matter what I do, any suggestions?

Date of experience: January 4, 2017
Idaho
1 review
0 helpful votes
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Unsent
January 6, 2017

*******@gmail.com did not receive the video. I had to forward the email that I was sent from jibjab... cheri

Date of experience: January 4, 2017
Georgia
1 review
0 helpful votes
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Awesome New Year's Eve Fun!
January 6, 2017

I was visiting relatives for the holidays and we all ended up sick at home on New Year's Eve! We discovered JibJab and the fun was on! We were up until 3:00 AM entertaining ourselves and other family members far away. Loved every minute of it!

Date of experience: January 4, 2017
New York
1 review
0 helpful votes
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Fun joyful message
January 6, 2017

To me it was a way of becoming personal in my message to my loved ones. Our faces of happiness projected our warm wishes to everyone we sent it to. Thank you for this great way to communicate positively. Peace

Date of experience: January 4, 2017
District of Columbia
3 reviews
0 helpful votes
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Fun
January 6, 2017

Enjoy JibJab very much, love sending to friends and family. Much enjoyment and fun in making and sending.

Date of experience: January 4, 2017
GB
1 review
0 helpful votes
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Misleading pricing
January 6, 2017

I assumed from the web site that I was being charged $1.50 per card. I was billed $18 much to my surprise. The pricing policy is not at all clear and very misleading.
Customer service have refunded my payment, that is to their credit.

Date of experience: January 4, 2017
Illinois
2 reviews
0 helpful votes
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Awesommmmme
January 6, 2017

Very easy to setup, family members loved it. Great way to stay connected.

Date of experience: January 4, 2017
New Hampshire
2 reviews
0 helpful votes
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Needs A boost in the arm
January 6, 2017

What I mean is that there are a lot of the same old Jib jabs. Try replacing them with new ones. The interactive ones as well as the simple greeting cards. I know you pepper it with the latest songs on the radio but overall the site needs an overhaul.

Date of experience: January 4, 2017
California
1 review
0 helpful votes
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So much silly fun!
January 6, 2017

Took advantage of holiday jib jabs and sent several to friends. Once I had the photos, easily loaded them, added greetings and swoosh, sent them on.
People loved them! They brought holiday cheer to several and my grandkids adored them!

Date of experience: January 4, 2017
Canada
1 review
0 helpful votes
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Fun
January 6, 2017

It's a very unique and personal way to send cards and connect with others via Facebook and email. People who receive them have said that they really enjoy the experience.

Date of experience: January 4, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA