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JibJabReviews 12,910

3.8

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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California
1 review
0 helpful votes
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Awesome customer service!
January 6, 2017

I had forgotten all about my account and hadn't used it in years! When I saw that an automatic renewal charge had gone through I was worried it would be difficult to get it removed but it was so simple and fast. I was very impressed with the kind and efficient way I was refunded. Thank you JibJab!

Date of experience: January 4, 2017
New York
1 review
0 helpful votes
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Refund needed! The site would not work on my android. I sent an email to customer service several days ago and have not received acknowledgment.

Date of experience: January 4, 2017
Oregon
1 review
0 helpful votes
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Fun with jib jab
January 6, 2017

I made muy friends laugh! And there will be so many more opportunities to do so! Many of the receiving parties want to do the same.

Date of experience: January 4, 2017
California
1 review
0 helpful votes
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Excellent!
January 6, 2017

Best of the best by far, haven't found another that I like as well!

Date of experience: January 4, 2017
Florida
1 review
0 helpful votes
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JIB JAB FUN
January 6, 2017

IT WAS GOOD TO HEAR POSITIVE FEEDBACK AND LAUGHS FROM THE PEOPLE I SENT JIB JABS TO. THEY ENJOYED THE JIB JAB EXPERIENCE.

Date of experience: January 4, 2017
Greece
1 review
0 helpful votes
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Rating my experience
January 6, 2017

80% satisfied from my visit to your site
Two things:
1) I would like to send my card to more than 15 addresses per time.
2) I would like to have seen a step forward that I made an annual submit.
I only wanted to make 1 card
Everything else is perfect

Date of experience: January 4, 2017
Alabama
1 review
0 helpful votes
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A very enjoyable experience
January 6, 2017

The format is easy to navigate, photos are easy to add, everything is straight forward - worth every dime! I get many positive comments to every card I email or post on social media - whether it's from family, friends, classmates from 50 years ago, etc. A great and fun service you provide!

Date of experience: January 4, 2017
New York
1 review
0 helpful votes
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Dual membership
January 6, 2017

I inadvertently started a new membership while my current one was still active. An email later... a credit was issued and the problem was solved.

Date of experience: January 4, 2017
Virginia
1 review
0 helpful votes
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Jib Jabber
January 6, 2017

A really fun site! I enjoy checking out the selections and sending to family and friends. I love "jib jabbing" ;)

Date of experience: January 4, 2017
Canada
1 review
0 helpful votes
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Somewhat Satisfied
January 6, 2017

Nice site and cards. I have only used it once so far.
I noticed my JibJab account automatically setup to automatically charge me again after the year was up. I did not like this fact. Big assumption on JibJab's part.

Date of experience: January 4, 2017
New Jersey
1 review
0 helpful votes
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FunFunFun
January 6, 2017

JibJab truly makes every Celebration a laughing matter!

Date of experience: January 4, 2017
North Carolina
2 reviews
0 helpful votes
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Fun & Makes Family Smile
January 6, 2017

Its easy to make these videos and my family really enjoys it when one pops up in their email. Its sometimes hard to get the faces to fit exactly, however the point comes across.

Date of experience: January 4, 2017
Florida
1 review
2 helpful votes
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Bait and switch on the fees
January 6, 2017

I went for an annual membership figuring that was the premium access and content, however, i still would have to pay for many, many features. Surely i will not renew next year,

Date of experience: January 4, 2017
Canada
1 review
0 helpful votes
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Funny cards
January 6, 2017

Love the JibJab cards. My family and friends love receiving them as well. Very easy to make the cards and if you ever have a problem you get instant support via email.

Date of experience: January 4, 2017
Texas
1 review
0 helpful votes
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Great Experience!
January 6, 2017

I made a submission due to my lack of knowledge of how the process worked when ordering such services, I received a response via email, implying that additional information was need, I provided the required information and received a notification for a pending refund. Thanks for making this hassle free. Blessings,

Date of experience: January 4, 2017
California
1 review
0 helpful votes
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Jabbers
January 6, 2017

I like making the jib jabs, but would like more variety and some political ones. You need more funny ones for us to add faces to. It's very good other than that.

Date of experience: January 4, 2017
California
1 review
0 helpful votes
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Friends loved the ecards
January 6, 2017

Took a few times to realize I had to start a card before I got to the upload page for my photo. I expected that when I go to the my pictures where it said none uploaded that the upload process would be there, not buried in the send a card process, especially for new users that don't want to send a card right away. Otherwise, very fun and cool. Time will tell if there are enough variations not to get stale before the subscription runs out which is what I've found in the past with other vendors. So stay fun because it really was fun.

Date of experience: January 4, 2017
Texas
2 reviews
0 helpful votes
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Hilarious fun!
January 6, 2017

I love Jibjab cause it's so much fun n gives me n my friends n family a good laugh everytime... really enjoy it... thanks!:-)

Date of experience: January 4, 2017
Washington
1 review
0 helpful votes
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I used the site to send some New Year's Day cards. However, each recipient is very unique relative to the others, and I didn't find enough cards from which to choose to match each individual. I had more desired recipients than cards that would fit them.

Date of experience: January 4, 2017
Canada
2 reviews
0 helpful votes
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Nana
January 6, 2017

Although slower than I had thought it would be, excellent results"."..."..."...

Date of experience: January 4, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA