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JibJab

How would you rate JibJab?
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Canada
1 review
0 helpful votes
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Excellent customer service!
October 7, 2016

After not knowing how to figure out a problem, within hours I was helped and on my way to making some funnies! Thank you to TAYLAR for a job well done!

Date of experience: October 5, 2016
Texas
1 review
0 helpful votes
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Bait and Switch
December 15, 2016

Bought what I consider to be an expensive subscription and then found out I had to pay for every JibJab I wanted to download. I'll use it but I won't be here next year.

Date of experience: December 13, 2016
California
2 reviews
9 helpful votes
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Mobile app feedback
May 5, 2017

More often than not, I have trouble creating and sharing with the mobile app version of jib jab and have to boot my PC and use my browser and start over.

Date of experience: May 3, 2017
California
1 review
0 helpful votes
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Back to jibjab
February 16, 2017

After months of problems with posting on e-mail and faceook, Taylar understood my problem and worked with me to start jibjabing friends and family again! It's so much fun!

Date of experience: February 14, 2017
New Jersey
1 review
0 helpful votes
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Family and Work Card
December 30, 2016

I was able to pick a fun card for family as well as work. Everyone enjoyed them that saw them. The Chippendales at work with 4 of my supervisors and Feliz Navidad with my family as we love Mexico.

Date of experience: December 28, 2016
Spain
1 review
0 helpful votes
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Perfect support team
November 1, 2018

I wanted to download the videos (like you could time before) but I couldn't, I ask them for a refound and they were really gentle and efficient. Really happy with the support team.

Date of experience: November 1, 2018
Texas
1 review
0 helpful votes
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Iwas frustratedmadworklongonitnowfixedhappy
February 22, 2017

JibJab was alo of fun I paid for a month subscription we were able to play for 3days and it stoped working. I worked on it until the19thi even changed my password I checked in setings apps everything said open at least a week and a few days I made new password anIDi finely had right words on subject was so tired worked hrs fingers hand rosy arm an shoulder hurt bad by the time I got help I then was so frustrated and angry. We got it ready and had to start a new account that I should not have to pay for the first month it only worked three days. My first subscription that didn't work ends on March 5 I don't feel I go for that month but I don't have a problem with paying each month from now on or until I get tired of it I just don't want to pay for something I didn't get it was painful frustrating and mentally exhausted it took to long to get help. If you take care of that I will give you a number five

Date of experience: February 20, 2017
Virginia
1 review
1 helpful vote
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Too much advertising for JibJab
July 9, 2017

I was hoping that the video I created would appear as a clean video on Facebook, but it comes with too many bells and whistles (frames and logos) advertising JibJab.

Date of experience: July 7, 2017
Spain
1 review
0 helpful votes
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It's not what I expected
December 21, 2016

I thought that paying the 18 dollars would enter the record and be able to send and only let me watch them, I do not like it and I wish they would give me back the money, I was greatly disappointed

Date of experience: December 19, 2016
Virginia
1 review
0 helpful votes
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Ok?
October 1, 2016

I like jib jab however I do not like the fact I cannot download my file into my pic to use it with some of my family video photos montage that what I not happy about

Date of experience: September 29, 2016
North Dakota
1 review
0 helpful votes
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Membership Fees
December 15, 2016

I was surprised to learn that in addition to the yearly membership fee, there is an additional $1.99 fee for each ecard. I canceled my membership after learning this.

Date of experience: December 13, 2016
California
1 review
0 helpful votes
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It wasnt all that great
June 7, 2017

The pictures didn't really look good, I wasn't all that happy overall w my video. The openings of the mouthes where too big and that made it look dumb

Date of experience: June 5, 2017
California
1 review
0 helpful votes
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Ripped off
June 28, 2016

Followed the instructions to make a fathers day card for my dad, and you guys didnt use the pic. You guys still charged me of course, though. Would never reccommend you to anyone. You are a rip off.

Date of experience: June 26, 2016
California
1 review
0 helpful votes
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Not enough options and slow
April 21, 2017

Options ate limited and it's dlow to create the movies. Once you upload a face you can't delete it or move it so I don't have to go through so many just to find the one I want

Date of experience: April 19, 2017
Tennessee
1 review
0 helpful votes
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Feeling manipulated.
January 23, 2017

I was fine with the $2.99mo. Fee for use of the product. It gave me the freedom of using the app. WHEN I NEEDED OR WANTED TO. There's not a vast selection of choices and many of the ones that are available are not anything I would send to someone because they're... boring. Unless I'm mistaken, I think I paid the $2.99 twice and lost half of the second subscription-but I could be wrong on that. Anyway, I think I've utilized 5 or 6 of the available choices. Then, while 'personalizing' one in a mad rush to get it posted to someone's FBpage, it springs up with, I must be a member to use that feature. I thought I was already, since I had been posting on other's timelines. BTW=you can't save a hard copy of anything you make=that's an additional $1.99 or $2.99, can't remember. Back to point=so now it won't give me the monthly $2.99 option anymore, it has a slash through it and will only let me pay a year in advance. NO NOTICE prior this moment, that I was no longer a member or whatever. Waited til I was in the middle of a project then springs this BULLS**T. And like an idiot I paid it because I needed it at that moment. However, I didn't need a years worth of only 5 or 6 choices that I could utilize. Just another get all you can get out of the patron app. Like so many others out there. With a few acceptions, the majority of the choices are definitely boring, somewhat childish, not funny or even cute for that matter, slightly bewildering and whatever.

Date of experience: January 21, 2017
Illinois
1 review
0 helpful votes
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Jib Jab is great. Have enjoyed it for the past year. Customer service is quick and painless. Highly recommend!

Date of experience: April 13, 2021
California
1 review
0 helpful votes
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Laugh out loud funny!
April 19, 2017

I was looking for an funny animated card and have always loved the quirky humor of the JibJab viedos - I had no idea you all made ecards! Too funny! Thank you, you made my Easter!

Date of experience: April 17, 2017
Wisconsin
1 review
0 helpful votes
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Not what I'm used to
January 13, 2017

Formerly I could modify the faces

This time I was not allowed to-----------------------------------------------------------------------------------------------------

Date of experience: January 11, 2017
GB
1 review
0 helpful votes
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Date sent
January 25, 2017

I asked for an ecard yo be sent on the 21st January as a birthday card, however it was sent on the 20th with no confirmation of this I only found out that it was sent by checking the history.

Date of experience: January 23, 2017
Washington
1 review
0 helpful votes
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Good Times
February 28, 2017

I Love making Jibjabs for all my Special celebrations... Good Clean Fun and Funny... heck, I love them so much I make them for no particular occasion at all...

Date of experience: February 26, 2017

Overview

JibJab has a rating of 3.7 stars from 12,928 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JibJab most frequently mention customer service, much fun and birthday card. JibJab ranks 1st among Greeting Cards sites.

service
164
value
182
shipping
54
returns
60
quality
154
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