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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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Bit of learning curve to set up a 'performance' but very entertaining for all once done. I think there are still some glitches that should be worked out and some fine tuning and enhancements that could be done but for most part it is a lot of fun. Charging more to save the video is something of a ripoff...
I wasn't aware that I signed automatic renewal. So I asked to refund and they did it in not time.
The main thing is that they did not have to do it because it was my mistake.
It seems as though the only new content is for the holidays. Would definitely like to see new movie spoofs.
I sent a Hanukah card using my picture and hubby's and 3 great grandchildrens faces--it was great fun.
However it went into their junk mail when they retrieved it, all they saw was the message but not the animations.
This is a fun way to send greetings to friends and family. I sent Christmas greetings to family members who then made their own greetings using pictures they had. Everyone got a kick out of them!
Your response to our misunderstanding was handled very quickly and very efficiently. I appreciate dealing with polite customer service. Thank you
I purhased a jib jab subscription and went through your entire list of cards without finding anything that was remotely appealing. When I attempted to cancel my subscription, there didn't seem to be any clear way to do it. I have taught software classes at Boeing for their Manufacturing Resource Management system however your program is less intuitive. Please refund my money before I am forced to speak out. Thank you. John Lewis
My jibjab account was automatically renewed from last year. I hadn't remembered that it would auto-renew. I logged onto my jibjab account and easily cancelled my auto renewal. I was refunded promptly. It was painless and easy.
You need more dance videos, I've been away for almost a year and just came back on and you've only added a few new ones. I would REALLY LOVE for you to do the song carwash!
They are fast, very supportive and sincere about their business.
Good experience, great product. Hope they will make more of jibjab templates!
I have 2 autistic grandsons that I put in one of your jib jab dances. Their parents loved it.
Had to scramble to get a card out with kids off at college this year, and jib jab gave me the easy fix. Huge hit with my family and undoubtedly will use this site for many more occasions.
The Christmas Story e-card was very funny and i enjoyed making and sending to my FaceBook site. The e-card maker is easy to use.
Loved making the card. Wish the site would automatically tell you about the requirement to join before we did all the work. However, the cost is minimal for an annual membership, so we look forward to making many more fun memories for the next year.
There is only one improvement I can think of and that would be to be able to edit the card after it is created. For example I wanted to adjust or change one of the photo faces but was not able to unless I started from scratch.
We created a bunch of videos for our various family gatherings. Everyone loved them! The kids keep asking to watch them over and over again!
Easy instructions, but wish more than 15 could be sent at once. Forgot who went in first group, second group, so some never got it :(
So easy to put faces to the videos. Improvements are noticeable.
A few too many "R" rated options for me... but funny.
We brought a lot of smiles and laughter to our friends this New Year--Thank you Jib Jab for helping expand our creativity!
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to help@jibjab.com with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)