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JibJabReviews 12,910

3.8

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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North Dakota
2 reviews
0 helpful votes
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Lots of fun!
January 7, 2017

Bit of learning curve to set up a 'performance' but very entertaining for all once done. I think there are still some glitches that should be worked out and some fine tuning and enhancements that could be done but for most part it is a lot of fun. Charging more to save the video is something of a ripoff...

Date of experience: January 4, 2017
Spain
1 review
0 helpful votes
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Quick answer & great attention
January 7, 2017

I wasn't aware that I signed automatic renewal. So I asked to refund and they did it in not time.

The main thing is that they did not have to do it because it was my mistake.

Date of experience: January 4, 2017
New York
1 review
0 helpful votes
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It seems as though the only new content is for the holidays. Would definitely like to see new movie spoofs.

Date of experience: January 4, 2017
Florida
1 review
0 helpful votes
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BUBS
January 6, 2017

I sent a Hanukah card using my picture and hubby's and 3 great grandchildrens faces--it was great fun.
However it went into their junk mail when they retrieved it, all they saw was the message but not the animations.

Date of experience: January 4, 2017
Nevada
1 review
0 helpful votes
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Fun and easy.
January 6, 2017

This is a fun way to send greetings to friends and family. I sent Christmas greetings to family members who then made their own greetings using pictures they had. Everyone got a kick out of them!

Date of experience: January 4, 2017
Canada
1 review
0 helpful votes
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Handling of incorrect charges
January 6, 2017

Your response to our misunderstanding was handled very quickly and very efficiently. I appreciate dealing with polite customer service. Thank you

Date of experience: January 4, 2017
California
1 review
0 helpful votes
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How does one cancel
January 6, 2017

I purhased a jib jab subscription and went through your entire list of cards without finding anything that was remotely appealing. When I attempted to cancel my subscription, there didn't seem to be any clear way to do it. I have taught software classes at Boeing for their Manufacturing Resource Management system however your program is less intuitive. Please refund my money before I am forced to speak out. Thank you. John Lewis

Date of experience: January 4, 2017
New York
2 reviews
0 helpful votes
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Video fun
January 6, 2017

It is very easy to use and a hoot to share! Friends and family enjoy seeing their faces in the cute videos.

Date of experience: January 4, 2017
Illinois
2 reviews
0 helpful votes
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Excellent Customer Service
January 6, 2017

My jibjab account was automatically renewed from last year. I hadn't remembered that it would auto-renew. I logged onto my jibjab account and easily cancelled my auto renewal. I was refunded promptly. It was painless and easy.

Date of experience: January 4, 2017
Pennsylvania
1 review
0 helpful votes
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Fun, but...
January 6, 2017

You need more dance videos, I've been away for almost a year and just came back on and you've only added a few new ones. I would REALLY LOVE for you to do the song carwash!

Date of experience: January 4, 2017
Canada
1 review
0 helpful votes
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Great support
January 6, 2017

They are fast, very supportive and sincere about their business.
Good experience, great product. Hope they will make more of jibjab templates!

Date of experience: January 4, 2017
Colorado
1 review
0 helpful votes
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Family fun
January 6, 2017

I have 2 autistic grandsons that I put in one of your jib jab dances. Their parents loved it.

Date of experience: January 4, 2017
Vermont
1 review
0 helpful votes
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Perfect Christmas card!
January 6, 2017

Had to scramble to get a card out with kids off at college this year, and jib jab gave me the easy fix. Huge hit with my family and undoubtedly will use this site for many more occasions.

Date of experience: January 4, 2017
Maryland
1 review
0 helpful votes
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Christmas JibJab
January 6, 2017

The Christmas Story e-card was very funny and i enjoyed making and sending to my FaceBook site. The e-card maker is easy to use.

Date of experience: January 4, 2017
Virginia
1 review
0 helpful votes
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Grampa Bill Tequila birthday dance
January 6, 2017

Loved making the card. Wish the site would automatically tell you about the requirement to join before we did all the work. However, the cost is minimal for an annual membership, so we look forward to making many more fun memories for the next year.

Date of experience: January 4, 2017
Illinois
2 reviews
0 helpful votes
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Great website
January 6, 2017

There is only one improvement I can think of and that would be to be able to edit the card after it is created. For example I wanted to adjust or change one of the photo faces but was not able to unless I started from scratch.

Date of experience: January 4, 2017
Pennsylvania
1 review
0 helpful votes
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Family Fun
January 6, 2017

We created a bunch of videos for our various family gatherings. Everyone loved them! The kids keep asking to watch them over and over again!

Date of experience: January 4, 2017
New York
2 reviews
0 helpful votes
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Nice Funny Cards
January 6, 2017

Easy instructions, but wish more than 15 could be sent at once. Forgot who went in first group, second group, so some never got it :(

Date of experience: January 4, 2017
Missouri
1 review
0 helpful votes
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Holiday Fun
January 6, 2017

So easy to put faces to the videos. Improvements are noticeable.
A few too many "R" rated options for me... but funny.

Date of experience: January 4, 2017
New York
1 review
0 helpful votes
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Best Site for Custom E-Cards
January 6, 2017

We brought a lot of smiles and laughter to our friends this New Year--Thank you Jib Jab for helping expand our creativity!

Date of experience: January 4, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA