business logo of JibJab

JibJabReviews 12,910

3.8

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate JibJab?
grey star
grey star
grey star
grey star
grey star

JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

New Jersey
2 reviews
0 helpful votes
Follow Carlos B.
Unfollow Carlos B.
Share Review
Report Review

Love the videos and the animated "GIF'S" but for an app that costs you 18USD per year, the published result could/must be more discrete about the "self promotion" and all the propaganda not involving only the JibJab app, but also similar apps. Usually when you pay for an app, automatically all the propaganda is removed.

Date of experience: February 20, 2017
New York
1 review
0 helpful votes
Follow William M.
Unfollow William M.
Share Review
Report Review

Cant post vids on Insta gram
February 22, 2017

I saw ur ad on instagram and signed up thinking id be able to make a custom vid of my friends and post on Instagram, very disappioting

Date of experience: February 20, 2017
Michigan
1 review
0 helpful votes
Follow Heath L.
Unfollow Heath L.
Share Review
Report Review

Not enough content
February 22, 2017

For $13.99 I was expecting a whole plethora of content. There's barely any videos! Not to mention that I was just trying to buy the one month subscription and it still charged be for the whole year! Be careful if you sign up.

Date of experience: February 20, 2017
California
1 review
0 helpful votes
Follow Gail k.
Unfollow Gail k.
Share Review
Report Review

Crazy fun
February 22, 2017

Easy, for a non tech person. Fun to do. Love it...! I don't have 100 things to say?

Date of experience: February 20, 2017
Ohio
1 review
0 helpful votes
Follow Joe N.
Unfollow Joe N.
Share Review
Report Review

Downloads
February 22, 2017

Downloads should be included in the price per year. Charging extra should not be the case...

Date of experience: February 20, 2017
Ohio
1 review
0 helpful votes
Follow Don C.
Unfollow Don C.
Share Review
Report Review

Fun Stuff
February 22, 2017

Easy to use program with funny finished results. Blah, Blah, Blah, seriously? I have to enter at least 100 characters for this to be a legitimate review. OK then... there you go.

Date of experience: February 20, 2017
Colombia
1 review
0 helpful votes
Follow Daniel B.
Unfollow Daniel B.
Share Review
Report Review

Excellently fun!
February 22, 2017

We laughed too much! Will use it even more in the future! Hope you make more cards and funnier for the future.

Date of experience: February 20, 2017
Canada
1 review
0 helpful votes
Follow David S.
Unfollow David S.
Share Review
Report Review

High cost for low returns
February 22, 2017

It seems like a good deal but once signed up all the videos are so similar. I could see paying $1 or $2 per video but $18 upfront was not worth it to me.

Date of experience: February 20, 2017
GB
1 review
0 helpful votes
Follow Daniel C.
Unfollow Daniel C.
Share Review
Report Review

Brilliant!
February 22, 2017

Such funny stuff to see your mates' faces on these videos, made a few good ones for Valentine's day and who knows what opportunities I'll use this for in the future :)

Date of experience: February 20, 2017
Washington
2 reviews
0 helpful votes
Follow Stephanie W.
Unfollow Stephanie W.
Share Review
Report Review

More videos
February 22, 2017

Love it! More videos more making lips move not necessarily music videos this app is great please add more

Date of experience: February 20, 2017
Texas
1 review
0 helpful votes
Follow Pam L.
Unfollow Pam L.
Share Review
Report Review

Jib Jab video (valentines day)
February 22, 2017

Quick and easy
I do not have time to enter 100 characters I do not have time to enter 100 characters I do not have time to enter 100 characters

Date of experience: February 20, 2017
Canada
1 review
0 helpful votes
Follow Stephen B.
Unfollow Stephen B.
Share Review
Report Review

Laughed so hard I cried
February 22, 2017

Can't exactly remember how I stumbled across JibJab, but glad I did. We are in the flower industry and were working long hours leading up to Valentines. This was just what we all needed to take the edge off. We all had a good laugh and made it through a tough week.

Date of experience: February 20, 2017
Canada
2 reviews
1 helpful vote
Follow Dave P.
Unfollow Dave P.
Share Review
Report Review

Expensive for one card
February 22, 2017

I really wanted to make one card but had to become a member and pay for a year. So that cost me $18 USD or $24 CAD and then I discovered that I had to pay even more if I wanted to keep a version of the video card I created. I would cancel right away but there's no money back guarantee so I'm stuck with a membership and a service that I won't use again.

I just have to remember to cancel before I get auto-billed again.

Date of experience: February 20, 2017
Illinois
1 review
0 helpful votes
Follow Joanne J.
Unfollow Joanne J.
Share Review
Report Review

Pretty good
February 22, 2017

Ok but took forever to line up the mouth, like 7 or 8 tries so that's the reason I have it a 4
*******

Date of experience: February 20, 2017
Florida
1 review
0 helpful votes
Follow Bobby G.
Unfollow Bobby G.
Share Review
Report Review

Exciting for a while.
February 22, 2017

You should be able to switch faces several times during a song. It would add a lot to the experience.

Date of experience: February 20, 2017
India
1 review
0 helpful votes
Follow Barbara S.
Unfollow Barbara S.
Share Review
Report Review

Why can't I save my videos?
February 22, 2017

I would like to save some of my videos and go back to them, but evidently that is not an option. Otherwise, I do enjoy Jib Jab.

Date of experience: February 20, 2017
Colorado
1 review
0 helpful votes
Follow Todd P.
Unfollow Todd P.
Share Review
Report Review

Simple Fun Stuff
February 22, 2017

You can make fun videos, cool cards, and have a laugh or two with your friends. Other than that, that's all I can say except having to enter at least 100 characters in this box.

Date of experience: February 20, 2017
California
1 review
1 helpful vote
Follow Bobbie B.
Unfollow Bobbie B.
Share Review
Report Review

I want to cancel
February 22, 2017

I left email but no one got back to me. Please email me at *******@fcni.org or call *******523. I never intended an annual subscription.

Date of experience: February 20, 2017
Florida
1 review
0 helpful votes
Follow John B.
Unfollow John B.
Share Review
Report Review

Happy!
February 22, 2017

Easy, fun and worth it. I purchased Jib Jab and have had a lot of fun with it. The one suggestion I would make is to have at least some Valentine cards that are not focused so much on romantic love and more to family love ie. Father/daughter grandfather /granddaughter. The romantic cards are fine but don't fit all situations. Thanks

Date of experience: February 20, 2017
GB
1 review
0 helpful votes
Follow Bridget S.
Unfollow Bridget S.
Share Review
Report Review

Good fun
February 22, 2017

Had a lot of fun as I put my husband and I it was so lovely to dance with him.
He passed away in 2013. Some people may think it's weird. Brilliant.

Date of experience: February 20, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA