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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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Very disappointed with final videos, mouths were all over the place, waste of money... 100 characters to tell you don't bother
The animation was cute and served its purpose. Was a little surprised at what it cost and that I was asked to pay even more if I wanted to download what I just paid for. Technically, very nice. Business model... I was a bit disappointed.
The recipients of my JibJabs roared with laughter upon receiving them. They loved them. Thank you so much!
I just needed a one time ecard... not a year membership. I can't say the price was outrageous, but I will probably not use it again, so it's kind of wasted. I think you need a one-time category... maybe something like, one-time for $9.95, something like that. I would have been happy with that.
The product is good, though.
People aren't opening it. I find it cute for myself and family more than others. I think it's not interesting to a wide range of people, which surprised me.
Great experience. I love it is si fun and to share with the family. I do wish there were more songs for the hole family.
Seems dishonest and deliberately difficult to cancel within 30 days as advertised. Was not presented with option to turn off recurring billing (as advertised) so I had to spend time contacting Paypal and cancel with them. Avoid!
The card was great, but when it was listed as only $1.99, I wasn't prepared to be paying a membership fee for the year for $18 usd! Pretty expensive little email, and pretty shady JibJab. I would rate this as a 1 but like is said at the beginning, the card was a hit.
I love JibJab! The only thing reason that I'm giving it four stars instead of five is because sometimes I have a hard time finding a variety of appropriate videos to share with family members. If JibJab could offer a better variety of choices that were clean and booze-free, I'd be able to share a lot more with my relatives.
Found the tools used to produce content to be easy and effective. Results as expected. Multiple options to retain and distribute.
I did a valentine one four times with my photos and not a single one turned out with my photos. Just the promo pics. REFUND IS DUR
A great site to bring so much fun and laughter. Hope to get to use much more content. Great value for what the annual cost is. Very easy to use and i would highly recomend trying it out.
I love sending wishes this way! It's so easy! Now that I have this app, I will be sending all sorts of greetings for all sorts of occasions.
It needs better choices of real witty humor--the current choices are too silly or off-color mostly. I would like to see less cards that require photos.
I sent emails requesting a cancellation of my membership, and I got charged the second day of having it for a years membership, after sending this email asking for it to be cancelled.
Put my and my wife's faces on the characters in Aha's classic "Take On Me" video. Wife and I enjoyed video very much. We are still married to this day.
Extremely hard time staying connected, possibly due to traffic the day before valentines. I paid the extra money for the download, but then found out that I couldn't post it to FB due to copywrite issues.
Don't make the fee reoccurring. Don't Force the review to be a hundred characters. Don't make the fee reoccurring and don't force the review to be a hundred characters
Excellent customer service. They resolved any issues immediately and to my satisfaction. An unusual thing in today's market.
As a new user I thought this was a very funny and a very user friendly ecard site. I shall be sending quite a few jib jab cards I can see.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to help@jibjab.com with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)