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JibJabReviews 12,910

3.8

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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GB
1 review
0 helpful votes
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Waste of money
February 22, 2017

Very disappointed with final videos, mouths were all over the place, waste of money... 100 characters to tell you don't bother

Date of experience: February 20, 2017
Illinois
1 review
0 helpful votes
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New user
February 22, 2017

The animation was cute and served its purpose. Was a little surprised at what it cost and that I was asked to pay even more if I wanted to download what I just paid for. Technically, very nice. Business model... I was a bit disappointed.

Date of experience: February 20, 2017
Ohio
1 review
0 helpful votes
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Great Results!
February 22, 2017

The recipients of my JibJabs roared with laughter upon receiving them. They loved them. Thank you so much!

Date of experience: February 20, 2017
Nebraska
1 review
0 helpful votes
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Got what I wanted, but...
February 22, 2017

I just needed a one time ecard... not a year membership. I can't say the price was outrageous, but I will probably not use it again, so it's kind of wasted. I think you need a one-time category... maybe something like, one-time for $9.95, something like that. I would have been happy with that.

The product is good, though.

Date of experience: February 20, 2017
Virginia
1 review
0 helpful votes
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Average
February 22, 2017

People aren't opening it. I find it cute for myself and family more than others. I think it's not interesting to a wide range of people, which surprised me.

Date of experience: February 20, 2017
Mexico
1 review
0 helpful votes
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Love it
February 22, 2017

Great experience. I love it is si fun and to share with the family. I do wish there were more songs for the hole family.

Date of experience: February 20, 2017
Ireland
1 review
0 helpful votes
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Seems dishonest and deliberately difficult to cancel within 30 days as advertised. Was not presented with option to turn off recurring billing (as advertised) so I had to spend time contacting Paypal and cancel with them. Avoid!

Date of experience: February 20, 2017
Canada
1 review
0 helpful votes
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The card was great, but when it was listed as only $1.99, I wasn't prepared to be paying a membership fee for the year for $18 usd! Pretty expensive little email, and pretty shady JibJab. I would rate this as a 1 but like is said at the beginning, the card was a hit.

Date of experience: February 20, 2017
Pennsylvania
1 review
0 helpful votes
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Fun
February 22, 2017

I love JibJab! The only thing reason that I'm giving it four stars instead of five is because sometimes I have a hard time finding a variety of appropriate videos to share with family members. If JibJab could offer a better variety of choices that were clean and booze-free, I'd be able to share a lot more with my relatives.

Date of experience: February 20, 2017
New Hampshire
2 reviews
0 helpful votes
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Easily Produced Expected Content
February 22, 2017

Found the tools used to produce content to be easy and effective. Results as expected. Multiple options to retain and distribute.

Date of experience: February 20, 2017
Wisconsin
1 review
0 helpful votes
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Didnt Work
February 22, 2017

I did a valentine one four times with my photos and not a single one turned out with my photos. Just the promo pics. REFUND IS DUR

Date of experience: February 20, 2017
Ireland
1 review
0 helpful votes
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So much fun and laughter.
February 22, 2017

A great site to bring so much fun and laughter. Hope to get to use much more content. Great value for what the annual cost is. Very easy to use and i would highly recomend trying it out.

Date of experience: February 20, 2017
Ohio
2 reviews
1 helpful vote
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Easy and fun!
February 22, 2017

I love sending wishes this way! It's so easy! Now that I have this app, I will be sending all sorts of greetings for all sorts of occasions.

Date of experience: February 20, 2017
Arizona
1 review
0 helpful votes
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So So..
February 22, 2017

It needs better choices of real witty humor--the current choices are too silly or off-color mostly. I would like to see less cards that require photos.

Date of experience: February 20, 2017
GB
1 review
0 helpful votes
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Unhelpful service
February 22, 2017

I sent emails requesting a cancellation of my membership, and I got charged the second day of having it for a years membership, after sending this email asking for it to be cancelled.

Date of experience: February 20, 2017
Canada
1 review
0 helpful votes
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Put my and my wife's faces on the characters in Aha's classic "Take On Me" video. Wife and I enjoyed video very much. We are still married to this day.

Date of experience: February 20, 2017
Wisconsin
1 review
0 helpful votes
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Luke warm experience...
February 22, 2017

Extremely hard time staying connected, possibly due to traffic the day before valentines. I paid the extra money for the download, but then found out that I couldn't post it to FB due to copywrite issues.

Date of experience: February 20, 2017
Missouri
1 review
0 helpful votes
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Don't make the fee reoccurring.
February 22, 2017

Don't make the fee reoccurring. Don't Force the review to be a hundred characters. Don't make the fee reoccurring and don't force the review to be a hundred characters

Date of experience: February 20, 2017
Canada
2 reviews
2 helpful votes
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Excellent customer service.
February 22, 2017

Excellent customer service. They resolved any issues immediately and to my satisfaction. An unusual thing in today's market.

Date of experience: February 20, 2017
GB
1 review
0 helpful votes
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New Jib Jabber
February 22, 2017

As a new user I thought this was a very funny and a very user friendly ecard site. I shall be sending quite a few jib jab cards I can see.

Date of experience: February 20, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA