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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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I wish there were videos that allowed more characters. That would allow for larger groups. I'd like to include other family members, friends, and coworkers.
I had to remove the adobe plugin required to run JibJab videos. It made my internet connecting unusable. Therefor I can't even use the membership because we only have Macs. I am looking to get a refund.
It's a fun sight, needs some tweeks and more pop music but otherwise a very enjoyable sight! Can't wait to see some edits and improvements that in store in the future.
Lots of fun, especially if you have tons of photos and/or know how to "morph" faces. I had a few issues with URLs not playing, but not enough to beat up on JibJab. I had all of my kids over (they are grown) and my grand daughter to watch the ones I had made. A few were funny enough to manufacture tears. Gotta love that!
Purchased for special Valentines Day message. Unable to complete due to password not matching my email. This is ridiculous. I'd like my money back please
Ordered a valentines card; verified email twice, card never delivered. Still not received. Why do we need 100 characters to make this complaint?
Send a valentines card to my girlfriend in Hawaii and then a dancing bear to my grand kids. Both loved the cards. Can't wait for the next holiday to make someone else happy.
The price shown is monthly but I have had a full year deducted from my bank account so I think this is very misleading. If you take off a year the price should be shown as an annual fee
Had difficulty sharing it with family. Disappointing. Other than that, it was fun. My family got a laugh out of it. Not sure it is worth the cost.
JibJab is so easy to use! It was a great way to do something special for Valentine's Day. I had thought I'd need to do significant photo editing before uploading, but all I had to do was take my raw photos, upload them, then do the rest with the easy and intuitive tools on the site. Will definitely use again!
How to resend the card.
The first time I sent it neither of my intended recipients received the card.
Moreover the directions were not clear and no one was available to talk to.
The card is great but the sending procedure is impossible.
What a fun way to wish clients and prospects happy birthday. Some are good for your face and others are fun with the client's face.
Used this site once. Paid $18 for membership and was notified you cancelled me for no apparent reason. I will be contacting PayPal for a full refund. Not recommending this site to anyone
Love putting this together. Was great fun and the person who received the card thought so as well! Was easy to do and the selection of templates was awesome. I look forward to constructing and sending my next Jib Jab greeting!
Is very easy make funny movies with this app. Tanks! Mi friends and Family likes too much...
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to help@jibjab.com with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)