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JibJabReviews 12,910

3.8

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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Arizona
1 review
0 helpful votes
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What about adding more characters?
February 22, 2017

I wish there were videos that allowed more characters. That would allow for larger groups. I'd like to include other family members, friends, and coworkers.

Date of experience: February 20, 2017
New Jersey
1 review
0 helpful votes
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I had to remove the adobe plugin required to run JibJab videos. It made my internet connecting unusable. Therefor I can't even use the membership because we only have Macs. I am looking to get a refund.

Date of experience: February 20, 2017
New Jersey
1 review
0 helpful votes
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It's a fun sight, needs some tweeks and more pop music but otherwise a very enjoyable sight! Can't wait to see some edits and improvements that in store in the future.

Date of experience: February 20, 2017
Illinois
1 review
0 helpful votes
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Lots of fun.
February 22, 2017

Lots of fun, especially if you have tons of photos and/or know how to "morph" faces. I had a few issues with URLs not playing, but not enough to beat up on JibJab. I had all of my kids over (they are grown) and my grand daughter to watch the ones I had made. A few were funny enough to manufacture tears. Gotta love that!

Date of experience: February 20, 2017
Wisconsin
1 review
0 helpful votes
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It's ok
February 22, 2017

Cards are funny but not enough differing types of selections. Often the cards that are available are too much the same.

Date of experience: February 20, 2017
GB
1 review
0 helpful votes
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Good
February 22, 2017

My experience was good, I would prefer a wide range of templates based on classics (music, cinema, etc)

Date of experience: February 20, 2017
Illinois
1 review
0 helpful votes
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Won't accept my password
February 22, 2017

Purchased for special Valentines Day message. Unable to complete due to password not matching my email. This is ridiculous. I'd like my money back please

Date of experience: February 20, 2017
New Hampshire
1 review
0 helpful votes
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Never delivered
February 22, 2017

Ordered a valentines card; verified email twice, card never delivered. Still not received. Why do we need 100 characters to make this complaint?

Date of experience: February 20, 2017
New Jersey
4 reviews
0 helpful votes
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Perfect "hello" for freinds
February 22, 2017

Send a valentines card to my girlfriend in Hawaii and then a dancing bear to my grand kids. Both loved the cards. Can't wait for the next holiday to make someone else happy.

Date of experience: February 20, 2017
GB
1 review
0 helpful votes
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Subscription misleading
February 22, 2017

The price shown is monthly but I have had a full year deducted from my bank account so I think this is very misleading. If you take off a year the price should be shown as an annual fee

Date of experience: February 20, 2017
Canada
1 review
0 helpful votes
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Just OK
February 22, 2017

Had difficulty sharing it with family. Disappointing. Other than that, it was fun. My family got a laugh out of it. Not sure it is worth the cost.

Date of experience: February 20, 2017
Georgia
1 review
0 helpful votes
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So easy!
February 22, 2017

JibJab is so easy to use! It was a great way to do something special for Valentine's Day. I had thought I'd need to do significant photo editing before uploading, but all I had to do was take my raw photos, upload them, then do the rest with the easy and intuitive tools on the site. Will definitely use again!

Date of experience: February 20, 2017
New York
1 review
0 helpful votes
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How to resend the card.

The first time I sent it neither of my intended recipients received the card.

Moreover the directions were not clear and no one was available to talk to.

The card is great but the sending procedure is impossible.

Date of experience: February 20, 2017
Texas
1 review
0 helpful votes
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Great tool for people in sales
February 22, 2017

What a fun way to wish clients and prospects happy birthday. Some are good for your face and others are fun with the client's face.

Date of experience: February 20, 2017
Arizona
1 review
0 helpful votes
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My review
February 22, 2017

It's fun! And my family and friends get a real kick out of the cards I send them. There's also lots of variety to choose from.

Date of experience: February 20, 2017
Pennsylvania
2 reviews
0 helpful votes
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A-ha
February 22, 2017

It was great; I made a video for someone special and she hummed the song all day. I guess that means she was thinking of me all day.:-D

Date of experience: February 20, 2017
Pennsylvania
1 review
0 helpful votes
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You cancelled my membership
February 22, 2017

Used this site once. Paid $18 for membership and was notified you cancelled me for no apparent reason. I will be contacting PayPal for a full refund. Not recommending this site to anyone

Date of experience: February 20, 2017
Arizona
1 review
0 helpful votes
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Super
February 22, 2017

Great, funny, innovative, appreciated by all recipients. A 100 characters is way too much to ask for in this day and age

Date of experience: February 20, 2017
Texas
1 review
0 helpful votes
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Great fun!
February 22, 2017

Love putting this together. Was great fun and the person who received the card thought so as well! Was easy to do and the selection of templates was awesome. I look forward to constructing and sending my next Jib Jab greeting!

Date of experience: February 20, 2017
Mexico
1 review
0 helpful votes
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Funny and easy APP
February 22, 2017

Is very easy make funny movies with this app. Tanks! Mi friends and Family likes too much...

Date of experience: February 20, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA