On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It would be better if when I sign in JibJab on my phone or my tablet or my computer that they would all recognize my account but at this time I can't get all them to recognize the account
Website easy to navigate. Overall selection of JibJab e-mail videos is above average. Good instructions. Length of videos is average - longer play time would be nice.
Fun site and fun to add pictures, but I find many of the cards stupid and not funny. I guess everyone has a different idea of humor.
Excellent! But, please add cards for children. :) I don't know why I have to type at least 100 characters before I can hit 'submit' so THIS is annoying, but still...
A pleasure to use and they even gave me a refund when I decided I didn't need the full month. I would defintely recommed. It's a lot of fun if you have never tried.
I was drawn to JibJab by the Grease video, and it is very cute.
Then I decided to do the Hall& Oates video and was disappointed that half way through the video, it changed from real people to puppets. Just doesn't have the same effect... very disappointing.
Most of the other videos aren't appropriate for what I'm looking for, and I know I'd never use them.
So, in a nutshell, one good video does not warrant keeping JibJab in my book. Very cute idea, but much improvement is needed.
It was a matter of regret that my wife did not receive her Valentine's Card on the 14th until I resent it the following day. By this time the moment had kind of passed and I can only reconcile my self to the fact that the Atlantic Ocean separates us at this time, she could quite launch the rolling pin at my head from that distance. For the sake of balance you are normally first class!
Hi the payment page looks like a montly fee instead of yearly based fee. So i order a year Jibjab. But i only need one month.
I think jibjab saves me time and money in the long run. A little money up front, but every occasion is covered and I'm getting cards out to more loved ones now!
Easy to build up, but would like some more possibibilities. Makes a lot of fun. My people liked toe short videos.
Cute, fun and people get a kick out of it! My friends tried it too and liked it.
Fun to share with the whole family
Thank you.
Keep it up! Easy to use and fun.
Some cards could be used for more than one occasion but the fact that there are already auto labelled make it sometimes difficult to use for a different event than the one they are labelled for
Popped in our faces & sized them. They were stored to use in other gags. This was the moist hilarious experience! Worth the money.
Have been a subscriber for a few years... love the site!
A lifesaver whenever I forget cards for birthdays, anniversary, etc...
Fun and easy to use.
Great choice in video.
Makes a change form your usual card.
A good price for 12mths
The cards that we sent made a lot of people smile and laugh! It is really a creative site that anyone of any age can have fun with! The site is totally easy to work with, and we just love all of the options. Soooo glad we joined! Thanx JibJab!
I have sent JibJab cards using my families pictures and they loved them. Made them laugh. Even sent a couple of 'sexy' ones to my husband.
It is difficult to get the faces just right. I like the little videos but wish they were easier to make. Also wish you could change a face if you didn't like it...
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to help@jibjab.com with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)