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JibJabReviews 12,910

3.8

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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Canada
1 review
0 helpful votes
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Fun
February 22, 2017

I'm not a sappy person when it comes to greetings so JibJab allows me to recognize someone and keep it light. I love the vudeis and the fact that I can personalize them makes them special to the receiver. I sent out a couple and the reaction was amazing.

Date of experience: February 20, 2017
Colorado
2 reviews
0 helpful votes
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Lots of fun
February 22, 2017

Had a great time making and sharing the JibJab videos. The hiccup came when I wanted to keep the video for myself and I had to PAY AGAIN. I paid to make it and thought that would allow me to keep it, not so. Still was fun and I guess I just need to let go.

Date of experience: February 20, 2017
Wisconsin
1 review
0 helpful votes
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Too Much Jab
February 22, 2017

The video was fun but friends could not view it unless they downloaded something from the website. THAT is unacceptable. Cancelled my account.

Date of experience: February 20, 2017
Washington
1 review
0 helpful votes
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Easy to use with fun hilarious results!
February 22, 2017

I was surprised at how easy it was to import photos and make a fun little animated video with my family members faces! I also was very pleased to log in years after I had created my 1st JibJab card and see that they had still saved the one I made years ago, so that I could again download it to save for the future! Thank you for a fun, easy-to-use product!

Date of experience: February 20, 2017
Florida
1 review
0 helpful votes
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Failed to create
February 22, 2017

The video never would create after I added faces and smiles.

Please cancel my subscription immediately.

Date of experience: February 20, 2017
Georgia
1 review
0 helpful votes
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Wasted effort
February 22, 2017

Could not e-mail my valentine jibjab to my valentine so effort wasted as she could not open. Even writing a review is a pain!

Date of experience: February 20, 2017
Michigan
1 review
0 helpful votes
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Spam
February 22, 2017

50% percent of my valentines were not delivered and went into spam boxes.
I did not realize that my name would not be in the address box.

Date of experience: February 20, 2017
Texas
1 review
0 helpful votes
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Fun!
February 22, 2017

Just simply a fun way to send unique & hilarious messages! It's great for any special occasions like birthdays, anniversaries, congratulations etc...

Date of experience: February 20, 2017
Vermont
1 review
0 helpful votes
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So Much Fun
February 22, 2017

Known about JibJab for years but just recently joined and it's so much fun and easy to use! Great site! Simple and Slick user interface!

Date of experience: February 20, 2017
New Jersey
1 review
0 helpful votes
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Totally dissatisfied!
February 22, 2017

Have not been able to log on since I signed up 8 days ago. Have emailed you several times! YOUR SOLUTIONS HAVENT WORKEDI made a video for my boyfriend for valentine's day, he is out of the country and I couldn't even send it! I have asked for a refund a few times STILL HAVEN'T SEEN IT!

Date of experience: February 20, 2017
Colorado
2 reviews
0 helpful votes
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Didnt work
February 22, 2017

I signed up on Valentine's Day and wanted to send to my husband. When it arrived our pictures were not there. So I went back in and tried to update. It does not recognize my email and I could not change my password. I'm very frustrated I would like my money back.

Date of experience: February 20, 2017
Kentucky
1 review
0 helpful votes
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G R E A T.
February 22, 2017

I really like this. It is a lot of fun.

I have a lot of surprised people when they get the cards I make of them.

I would like to see a much larger variety of subject matter to select from.

Date of experience: February 20, 2017
California
1 review
0 helpful votes
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First Timer
February 22, 2017

I loved the one which was sent to me and I thought there would be more like it (there weren't). I wanted to send Valentine's to my daughters but none were appropriate. Not enough of a range of choices or option to create/influence a card. However, there are lots of fun choices which i will continue to use.

Date of experience: February 20, 2017
Missouri
2 reviews
0 helpful votes
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Good
February 22, 2017

Good, have to use more often, to see if it's worth my time and money. More jabber bodies in all race colors. More songs for different races.
Thank you

Date of experience: February 20, 2017
Canada
1 review
0 helpful votes
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Sneaky billing technique.
February 22, 2017

The billing was unclear and sneaky. I was not aware I was being billed the amount that I was being billed, which included premium membership. Very annoyed post. I did appreciate that my complaint was responded to and I am due a refund but overall I was infuriated by sneaky billing technique.

Date of experience: February 20, 2017
Vermont
1 review
0 helpful votes
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"You're the one that I want" was a smash Valentines Day hit. Everyone laughed until they cried. Making the video was fast and extremely simple. Even the most non-technical would be able to do it quickly.

Date of experience: February 20, 2017
Utah
1 review
0 helpful votes
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Dishonest
February 22, 2017

Horrible business practice, I thought I was paying $1.49 for a valentines card and was charged over $18! For a yearly membership? Will never use jib jab again.

Date of experience: February 20, 2017
Mississippi
1 review
0 helpful votes
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Love to JibJab!
February 22, 2017

Fun to make, fun to watch, fun to share!
Looking forward to seeing many new cards and videos!
Wish the download offering were a little cheaper. $1.99 seems high after paying the annual membership. 99 cents would be reasonable..

Date of experience: February 20, 2017
Ohio
2 reviews
0 helpful votes
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I really enjoy sending these cards
February 22, 2017

Setting up JibJab cards for future delivery is easy and is a great timesaver. I have a year's worth ready to go!

Date of experience: February 20, 2017
Illinois
1 review
0 helpful votes
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I love the selections.
February 22, 2017

Great little heart felt things for family and friends.
Started off with valentines day. Then i was addicted.

Date of experience: February 20, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA