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JibJab

How would you rate JibJab?
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Florida
1 review
1 helpful vote
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Disappointing
December 14, 2016

It cost $18 and I got nothing for it. Despite uploading photos the video was so manipulated it's impossible to recognize the people meant to be featured. I literally threw away $18 on this.

Date of experience: December 12, 2016
Washington
1 review
0 helpful votes
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Cheerleader. With her photo and her new husband. Beyond cute. It took a while to get the photos. But it was worth the time and effort. And now I hope there are 100 characters.

Date of experience: July 16, 2017
Ohio
1 review
0 helpful votes
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Experience
December 15, 2016

It's fun playing with it, but I wish the mouth application could be a little easier to apply on the pictures. Guess practice is what it's going to take to get it down perfect.

Date of experience: December 13, 2016
California
1 review
0 helpful votes
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Great service
December 29, 2016

I would have kept the membership but decided not to. They did not give me a hassle on my refund which was great. A lot of companies will take days to refund my money.

Date of experience: December 27, 2016
Canada
1 review
0 helpful votes
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Soooo funny!
December 29, 2016

Wow, never had so many enthusiastic replies to anything we sent out, as we did for the Christmas Greeting!
Easy to compose, and easy to send with the help of an imported address list.

Date of experience: December 27, 2016
Arizona
1 review
0 helpful votes
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Horrible data base handling
December 30, 2016

Your cards are cute but you have no idea what you are doing with the back end processing with a long list of recipients. Im asking for a refund. Your site is not competitive.

Date of experience: December 28, 2016
Australia
1 review
0 helpful votes
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Fun
May 5, 2017

This is fun for a while. The novelty does wear off though. I enjoy the videos that feature me and my friends. I would like more features like this one.
Good value for money

Date of experience: May 2, 2017
Georgia
1 review
0 helpful votes
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Thankful
January 13, 2017

I had an issue with my account and the staff worked diligently to resolve it. I contacted them yesterday and they began the process for fixing the error this morning. It was handled quickly.

Date of experience: January 11, 2017
Canada
1 review
0 helpful votes
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Hilarious
September 15, 2016

Laughed the whole time creating and watching my finished product. Easy to use. Would like to see more create your own videos for anniversaries for other people vs for the couple to one another.

Date of experience: September 13, 2016
Mississippi
2 reviews
0 helpful votes
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Very good customer service!
November 5, 2017

Very impressed with the response from customer service! Gerald took care of my issue. It would be nice if everyone took care of their customers the way your company did. Thank you very much!

Date of experience: November 3, 2017
Arkansas
1 review
0 helpful votes
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Patient attentive customer service
April 15, 2016

I thought I had a delivery problem. The customer support person explained to me that everything was done properly and also showed me a way around the difficulty should it occur in the future.

Date of experience: April 15, 2016
Oregon
1 review
0 helpful votes
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Really fun!
February 22, 2017

My musical video came out great! The person I sen it to absolutely loved it. It was fun to make and gave me some good ideas for other cards I might like to send.

Date of experience: February 20, 2017
Florida
1 review
0 helpful votes
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Good review
February 22, 2017

Very good. Perhaps a bit pricey. Why do I have to join to buy a jib jab card? Why can't I just order one individually during the year as needed. Pay as you go.

Date of experience: February 20, 2017
Texas
1 review
0 helpful votes
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Great (GREAT) Customer Service
December 5, 2016

Due to retirement, had an issue with recurring payments. They took care of the issue in less than 2 hours (auto response stated 24 hours). Am so pleased with the way they handled this.

Date of experience: December 3, 2016
Texas
1 review
1 helpful vote
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Office Christmas Cards
December 14, 2016

The variety and the light-hearted humor makes it easy to include everyone at work in the animated Christmas Cards. Try to make one with 10 people for next year. Keep up the good work!

Date of experience: December 12, 2016
New York
1 review
0 helpful votes
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Don't bother
December 13, 2016

It's a rip off, it won't let me post any of the videos I made to Facebook, it says they posted when I click on it, but they never do appear. I tried everything!

Date of experience: December 11, 2016
Illinois
1 review
0 helpful votes
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Easy to sign up, easy to cancel and it brings joy and laughter to people you love. It's a way to tell others they are special to you and make them laugh.

Date of experience: February 15, 2019
Australia
1 review
0 helpful votes
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Very disappointed
December 13, 2016

I registered and paid to join, received an email that I would be directly debited every year (WHICH I DID NOT KNOW BEFORE THE PAYMENT WAS MADE - I ONLY WANT TO PAY FOR ONE YEAR!) and then I bought an ecard, sent it to my friend and he told me he didn't receive it.
Not happy. How do I back out of this?
Lorraine.

Date of experience: December 11, 2016
Barbados
1 review
0 helpful votes
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I sent a card on or about December 24th 2016 and had to pay $18.00 using PayPal posted December 26th 2016, then it was posted yet again on Dec 27th again at $18.00. On January 17th tried to access my account using my email address and JibJab replied No account recognized, so as it was my wife's birthday and she was away in the UK I had to open up a new account at yet again $18.00, all US Funds and that has now been posted to my PayPal account. I emailed JibJab requesting a $36.00 refund and as of January 20th have not received any reply.
*******@cottagecountry.net

Date of experience: January 20, 2017
GB
1 review
0 helpful votes
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Harder to recognise
December 13, 2016

As more add more wigs and hats are added to "Starring You" the subjects become more and more difficult to recognise Putting a HEAD on a subject was always ideal, Now putting only a FACE has ruined many videos, Big Wigs and Big ornate hats spoil the effect and spoil the fun. There are hardly any subjects left without pathetic wigs or hats, making my further participation unlikely. EXAMPLE The very popular "Striptease" videos have been totally ruined by the addition of wigs as have many of the group dances.

Date of experience: December 11, 2016

Overview

JibJab has a rating of 3.1 stars from 12,928 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JibJab most frequently mention customer service, much fun and birthday card. JibJab ranks 1st among Greeting Cards sites.

service
165
value
183
shipping
54
returns
60
quality
154
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