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JibJab

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Georgia
1 review
0 helpful votes
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Jib Jab Video Review
December 30, 2017

Enjoy your day with a little laughter... Jib Jab Video's make your day a lot brighter... The whole family enjoyed watching them. Great Customer Service as well... Give it a try.

Date of experience: December 28, 2017
Georgia
1 review
0 helpful votes
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Pure Fun
May 20, 2020

If you are looking to bring happiness to others, this is the way to go! Opt out of greetings cards that required contact and go with something more personal and fun.

Date of experience: May 20, 2020
Alabama
1 review
0 helpful votes
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WORKED WELL
February 22, 2017

SENT OUT TWO VIDEOS AND IT WENT WELL. WOULD HAVE LIKED TO HAVE FOUND A TWO PERSON BIRTHDAY VIDEO WHERE I AND MY WIFE COULD BE CAST FOR A VIDEO TO SEND TO FRIENDS. SAW ONE WITH 5 PEOPLE SAW SOME COUPLES BUT IT WAS LIKE STRIP VIDEO, WHICH WOULD NOT WORK. WOULD LIKE ONE THAT WAS US WISHING WHOMEVER A HAPPY BIRTHDAY. COULD NOT FIND ONE.

Date of experience: February 20, 2017
Australia
1 review
0 helpful votes
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Disappointed
December 19, 2016

Obviously pays to read the fine print, thought a 1 off Xmas funny was as I seen $1.50 so decided to do it through Paypal only to find out next day that they had charged $US18 for a yearly subscription with AUTO Paypal $US18 every year after. Another internet ripoff at least Elfs app was free for exactly the same thing. Be AWARE

Date of experience: December 17, 2016
GB
1 review
0 helpful votes
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Terrible
January 5, 2017

I signed up through Facebook at Halloween with a the gimmick of designing a Halloween song that u could crop ur friends faces onto it and it didn't work but still took my money :(

Date of experience: January 3, 2017
California
1 review
0 helpful votes
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Great Fun
August 8, 2016

Circumstances kept me from physically being able to be with my sis to celebrate her b-day. I was going to be able to see her in a few days. But I wanted to be able to give her SOMETHING on her b-day. An email card made sense. So I did an online search. JibJab came up first on the list. And for good reason! I was in a hurry. So I didn't get a chance to explore the whole JibJab catalog. But I saw (and found) enough to be able to declare that I will be renewing my JibJab subscription. I sent her four "add a face" cards. And I can't tell you how fun it was making them. I know her sense of humor. I had a basic idea of what kind of cards I wanted to send and whose pics would be in them. So once I found the cards all I needed to do was get the specific pics to fit them. And from there the process was incredibly easy. As I said. I didn't have a chance to look at the whole catalog. But I'm sure I'll be able to find more great cards to use for different occasions. And it's super fun being able to personalize them! My sister called me after opening the cards. She enjoyed them. And she said that she was going to check out the website for her own potential future use. So some JibJab cards may be coming back at me in the future! JibJab is a great service for being able to instantly send someone an email card. Or like I did... you can choose a future date for it to be sent. For any occasion or reason. I would recommend that you give JibJab a try.

Date of experience: August 6, 2016
Michigan
1 review
0 helpful votes
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The jibjab experience
April 18, 2017

Was fun creating a card.

The billing was confusing. Wasn't clear until I looked at my bank account that the membership fee would be take in a lump sum amount.

Date of experience: April 16, 2017
Colorado
1 review
0 helpful votes
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Patients needed
December 23, 2019

Other than a problem with ecard options loading very slowly I thought it was a lot of fun. I would definitely refer jibjab to someone with more time and patients.

Date of experience: December 23, 2019
Idaho
1 review
0 helpful votes
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Fixed my problem
March 19, 2016

I couldn't send a customized card without re submitting my card info after being billed already. They reset my password, got me squared away and emailed me. Great service, thanks!

Date of experience: March 15, 2016
Arizona
1 review
0 helpful votes
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Unhappy
June 30, 2017

I'm having a hard time selecting faces from my gallery to connect with jib jab. Either I'm doing something wrong or I'm limited to how many jibjabs I can post.

Date of experience: June 25, 2017
Florida
1 review
4 helpful votes
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Paid and after 5 emails still cannot get them to let me do member cards. I can still do the free ones but not the paid ones even though I paid. The the auto renewal shows up. NO ONE RETURNS MY EMAILS! TRAP!

Date of experience: December 10, 2012
Pennsylvania
1 review
0 helpful votes
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Outstanding
March 22, 2017

Outstanding, I really thought I have to kiss that money good bye, But no, it gives me a good feeling that there are still good people out there, I all ready called 4 people to tell them what you did and if they want to use your app, they can trust you,, I'm sorry that I had to stop mine, I'm a disabled vet, and my wife left leaving me with alot of debt, it had nothing to do with the service I received, my grandson loved the stuff I would send him, when i get my money problems fixed, I will be back, thanks again for the laughter you bought me and my grandson,

Date of experience: March 20, 2017
South Carolina
4 reviews
0 helpful votes
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Refund
January 2, 2018

Ill be using JibJab in the future but for now I didnt need the automatic renewal and JibJab was amazingly prompt in honoring my request and refunding the $18 yearly fee. Great customer service and Ill definitely be back Carol

Date of experience: December 31, 2017
Illinois
2 reviews
0 helpful votes
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Good idea - some suggestions
February 22, 2017

Hey there,
I subscribed to your service, wanting to create a video with friends for a special occasion. Even though the video was entertaining, I did not find the overall experience as rewarding.
My intention was to make 1-2 videos but I was required to get the yearly subscription, which I'm not sure will be useful to me.
Although the quality of the videos available is pretty good, the quality is not consistent with all videos.
The variety is pretty limited, and repeating at a certain point. Many of the videos use a certain type of humor which can only be relevant to a specific set of people, which makes the use of the subscription of limited use.

Suggestions for improvement:
1. Offer monthly subscriptions or specific videos for separate purchase.
2. Expand your styles and ideas to encompass more sets of people.
3. Set a higher standard for videos.
4. We really liked your annual video for the elections! What happened? These kinds of videos are especially relevant today. Really great social satire.

Thank you and all the best

Date of experience: February 20, 2017
Arizona
1 review
0 helpful votes
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Always great for a big laugh
July 23, 2017

It has been only 2 days since signing up, but I can't stop creating new JibJabs. I can always get a good laugh from everybody in the room by sharing a JibJab!

Date of experience: July 21, 2017
California
2 reviews
0 helpful votes
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Very Responsive Customer Service
December 29, 2016

I didn't realize my previous use of JibJab signed me up for a membership with auto-renewal. When the charge came into my PayPal account, I contacted JibJab, requesting removal from membership and auto-renewal, and if possible, a refund of the charge. Within minutes, I tell you - MINUTES! - I received an email which stated in very friendly words that my membership and auto-renew was canceled, a refund was on it's way to PayPal, and I was welcome to use JibJab as a free member any time. Now THAT'S customer service!

Date of experience: December 27, 2016
GB
1 review
1 helpful vote
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Hidden cost and poor execution
March 6, 2017

Having used JibJab two years ago, when I paid for a annual automatically renewed subscription, I was upset to find, making another card for my granddaughters 14th birthday, a process that took 3 hours and several attempts to complete; at the end of which I had to pay $18 dollars for another automatically renewed annual payment. I confirm that I wish NOT to make any further payments and I shall forewarn others to avoid JibJab

Date of experience: March 4, 2017
Australia
1 review
0 helpful votes
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Humour and Love from a Long Distance
May 22, 2017

Fun and enjoyable
I have always wanted to join Jib Jab and have been prompted by my kids who enjoy it so much - using the free videos
Personal and with the ones you love at a long distance
Glad to have Jib Jab

Date of experience: May 20, 2017
Delaware
1 review
0 helpful votes
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Very Good
August 15, 2016

I haven't used it recently but 've been a member for a few years and evidently my old credit card was outdated so last week I gave a new card number and I'm back

Date of experience: August 12, 2016
South Dakota
2 reviews
17 helpful votes
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Love Jib jab, great fun at a great price, makes everyone happy, best way to send a personalized greeting for any occasion, I'm a member for better than 5 yrs, try it, it's fun

Date of experience: March 11, 2017

Overview

JibJab has a rating of 3.1 stars from 12,928 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JibJab most frequently mention customer service, much fun and birthday card. JibJab ranks 1st among Greeting Cards sites.

service
165
value
183
shipping
54
returns
60
quality
154
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