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JibJab

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1 review
0 helpful votes
Follow michael c.
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Brilliant
November 8, 2018

I love jib jab its very funny i have used it for two years with no problems
But now have decided to leave i cancelled but the money was still taken
I contacted customer service and Dean refunded the money the next day
I found him very courteous great service.

Date of experience: November 8, 2018
New Jersey
1 review
0 helpful votes
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Too sexy for this shirt.
February 22, 2017

I signed up specifically to send some Valentine's Day cards to four GRANDSONS ages 13-20. There was NOTHING appropriate. All of the cards were sexy and/or sexual. You need to expand certain categories so that what I refer to is not the case.

Date of experience: February 20, 2017
Maryland
1 review
0 helpful votes
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ALMOST PERFECT
December 13, 2016

I love creating JibJab flicks. It's like therapy... only cheaper.;)
What's missing? It would be perfect if ALL the scenarios were customizable... that is, it would allow the user to select the number of subjects in the video. I realize the max number has to be limited, but I have come across ones I love that aren't flexible in the number of characters. Then I find one that IS customizable, but I hate the song. Iknow. It's not the end of the world!

Date of experience: December 11, 2016
Australia
1 review
0 helpful votes
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First experience with JibJab
December 17, 2016

The difficulty I had was when trying to e-mail the video I had created was that it would only allow me to send a line of e-mails. I tried to send a group e-mail and it would not let me, so I spent some time sending the video to my e-mail accounts. Also I wanted to send a message letting people know that I wished them all a Merry Christmas and in lieu of sending cards I was sending this JibJab cards but I could not find where to write a message before it told me it was sent.

Date of experience: December 15, 2016
Washington
1 review
0 helpful votes
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Too Much Fun!
October 15, 2016

With all you friends have fun with these dancing cards! They LOVE to see how you we're thinking of them with Halloween dancing card s and other music videos for ALL occasions and put your face in there too. Chatting is fun but DANCING around is fun too. You'll LOVE this and it's worth the $18 a year. I play with it ALL the time for holidays.

Date of experience: October 13, 2016
Connecticut
1 review
0 helpful votes
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Undelivered
February 22, 2017

Made the greeting for Valentine's day & sent to my spouse, who never received it. Fortunately I copied the URL for the greeting and pasted it into my personal email when I discovered it had not been sent!

Date of experience: February 20, 2017
Austria
1 review
0 helpful votes
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There is no easy way to cancel a membership with jibjab, even a free one (of course, they make you join before they say you'll have to pay, but that's a separate discussion).

When you start looking round the site for a way out, their advice is to go to the email preferences in your account and ask not to be written to, but that's not the same thing: you're still "a member" and still in their system.

So then you write to them demanding to have your membership cancelled and all your details removed, then they write back to say that it has been done, and THEN they write again to ask if you're satisfied with the customer service.

Bit of a needy question to be asking of someone who's just told you they never want to see you again, yeah? But also, hold on a second: how do they even still have your email address? You want out, off their system, no more jibjab in your life and no more you in theirs.

I was hoping this review would be my chance to have the last word - but of course, you have to give your email address to leave a review. Catch22. Me laughing hysterically waiting for them to send the men in the white coats to collect me.

P.s. I suppose i should also mention that even though i was too cheap to pay for the video i actually wanted, the free one i ended up sending to my 75 year old mother in hospital featuring her 46 year old son and his 40 year old girlfriend doing a gymnastics routine in purple leotards went down a treat. ;)

Date of experience: February 23, 2017
Canada
1 review
0 helpful votes
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I was pretty sure I had canceled my subscription so when I received an automatic update charge I contacted them about it. They got back to me within the day refunded me the charge and cancelled my auto renewal which I had obviously not canceled so in actual fact it was my mistake but they were very kind and professional. This kind of customer service is rare these days, and was a very pleasant surprise that I will remember when I need another card subscription or anyone asks me about JibJab they will get a excellent rating for me Thank you JibJab

Date of experience: December 22, 2019
New York
1 review
0 helpful votes
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Sooo Thrilled Sam with Jib Jab
December 19, 2016

I love to make people laugh at themselves! And Jib Jab does the trick! I even put 2 on Facebook for my Cousins in Italy, with their Kids! They Loved it and So did I! Thanks JibJab

Date of experience: December 17, 2016
California
1 review
0 helpful votes
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Almost there
October 12, 2016

When ever I go back and forth from e-mail to JibJab I get a site not found error. After a few minutes I'm able to again. Other than that I've had a great time with this program.

Date of experience: October 10, 2016
Florida
1 review
0 helpful votes
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Not impressed
December 22, 2016

Had to redo this one card 3 times before it worked right and also there should be more things to use with children's faces. There are no cards for kids to do for their parents or family.

Date of experience: December 20, 2016
Australia
1 review
0 helpful votes
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A wonderful site 5 stars
December 31, 2016

I had a lot of fun with Jib Jab with cars and things to family and friends but am getting to old, at times it gets a beyond me but I will still play around would recommend it to everyone who enjoys giving friends a surprise
Yvonne

Date of experience: December 29, 2016
Ohio
1 review
0 helpful votes
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Easy Peasy
May 5, 2021

It was very easy creating a Jabber. Fortunately, I had a good picture to use. We have received several greetings in the past few years and always play them over and over. They are funny and unique.

Date of experience: August 3, 2016
Tennessee
1 review
0 helpful votes
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Outstanding
May 4, 2017

I was a slow learner in how to make & star friends in these cards but you've helped me through my learning curve. Hilarious. A lot of likes, comments & shares from these so far. Very pleased

Date of experience: May 2, 2017
Texas
2 reviews
0 helpful votes
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Disatified
May 6, 2017

I have been a member for several years and hardly seen any new videos offered. Also I wish you would give the option of how many people you want in video. Please bring in some new options.

Date of experience: May 4, 2017
Texas
1 review
1 helpful vote
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Outstanding
March 6, 2020

I subscribed to jib jab and then reflected that it wasn't in my budget.
The next day I emailed them about it and they gave me a complete refund
That's the best customer service I've ever gotten

Date of experience: March 6, 2020
Arkansas
1 review
0 helpful votes
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Did what I wanted
February 22, 2017

All I cared about was making those picture videos. What would be amazing, is if I could just pay the damn $18/yr, and NOT be automatically renewed. I think companies that do that are shady as hell.

Date of experience: February 20, 2017
Virginia
1 review
0 helpful votes
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I hadn't prepared for Christmas cards or a Christmas letter before surgery on my right hand, so I thought I'd need to miss the opportunity for a personal Christmas geeeting this year... until I remembered JibJab. Friends have really enjoyed seeing us "Decorating the House for Christmas"!

Date of experience: December 11, 2016
Indiana
1 review
0 helpful votes
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Not much for the price
October 4, 2016

Fun, but for the price there should be a lot more videos and cards to choose from. Plus, many options cannot be personalized. Then if you or a recipient want to keep a video it costs extra.

Date of experience: October 2, 2016
Chad
1 review
0 helpful votes
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Easy to use
February 2, 2017

Fun cards, easy to use and send. Its asking me so make this 100 characters, so this part is just filler. Shame really, because I don't want to be typing any more.

Date of experience: January 31, 2017

Overview

JibJab has a rating of 3.7 stars from 12,928 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JibJab most frequently mention customer service, much fun and birthday card. JibJab ranks 1st among Greeting Cards sites.

service
164
value
182
shipping
54
returns
60
quality
154
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