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JibJabReviews 12,910

3.8

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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Michigan
1 review
0 helpful votes
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More animated cards needed
March 16, 2017

I wish there were more animated cards that you can add faces to... but the collection was very limited for four faces.

Date of experience: March 14, 2017
Washington
3 reviews
0 helpful votes
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Excellent customer service
March 16, 2017

Yesterday I wanted to cancel my JibJab account but I couldn't remember what email I used to open it, and I also couldn't find any documentation in my email archives that could have reminded me what email I had used. I filled out the customer service form at the JibJab web page to cancel and explained my predicament in the comment and sent it off. I wasn't holding my breath about JibJab responding to my request or fulfilling it. Within an hour from sending my request I heard from customer service with a request for a bit more information to help them find my account. I sent them what they asked for right away. Low and behold, when I logged on to my email this morning, there was an email verifying that my request had been honored and completed. Folks, that is absolutely fabulous customer service. JibJab, you are terrific. Thanks!

Date of experience: March 14, 2017
Georgia
1 review
0 helpful votes
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Horrible
March 16, 2017

After card made can't get it to send, and can't get customer service to help, want to cancel please refund money and still haven't got, I am disappointed and disabled so can't type well would rather have contact number to talk to someone who can help me..

Date of experience: March 14, 2017
New York
1 review
0 helpful votes
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Frustrating
March 16, 2017

I had a difficult time downloading - the end product was not what I expected I do not anticipate using it again Please cancel my membership

Date of experience: March 14, 2017
Texas
1 review
0 helpful votes
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Costs confusion
March 16, 2017

I made a card and entered my payment info and it charged me $18.00. I only wanted to buy that 1 card
Please advise. This is my 3rd request

Date of experience: March 14, 2017
Maine
1 review
0 helpful votes
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What a trip!
March 16, 2017

Most e-card sites aren't fun or funny but this was great. Good stuff to work with and easy to put together. BRAVO

Date of experience: March 14, 2017
Virginia
1 review
0 helpful votes
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JibJab
March 16, 2017

I'm sitting here with the electric off because of the huge snow storm, the electric is out in my portion of the state of Maryland. I object to the "I am not a robot" test because I can barely see the screen. So I give you a -star for putting me through this test. That's All Folks, catch me at a better time. Collins

Date of experience: March 14, 2017
Maine
1 review
0 helpful votes
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Easy to use, loads of fun!
March 16, 2017

Jibjab is easy to use with simple steps and picture markers to help edit correctly. There are many many choices to keep friends and family guessing when the next video will pop up with them in it!

Date of experience: March 14, 2017
Kazakhstan
1 review
0 helpful votes
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Long term member
March 15, 2017

I liked the old option of being able to cut around our heads and make them look so much better than the automatic new version. I reailize many people may not like to have to go to the trouble of this, but it would be great if there was a choice.

Date of experience: March 13, 2017
Arizona
1 review
0 helpful votes
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It was ok
March 15, 2017

I thought there would be a bigger selection of music and dances than what they actually had available.

Date of experience: March 13, 2017
Florida
1 review
0 helpful votes
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Great site
March 15, 2017

I wasn't expecting the $18 bill, but JIbJab refunded me very quickly once I made it known. Funny site, and I would pay the subscription if it was monthly.

Date of experience: March 13, 2017
Canada
1 review
0 helpful votes
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Belly Laughs
March 15, 2017

So easy it is to work with and to bring about laughter, not only for the receiver but me... so much fun to work with.

Date of experience: March 13, 2017
Canada
1 review
0 helpful votes
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Excellent Customer Service
March 15, 2017

I had not used my jib jab account in almost a year. When I noticed the charge I was shocked and almost forgot I had joined. When I asked for a refund they refunded my account immediately with no questions asked! Thank you!

Date of experience: March 13, 2017
Wyoming
1 review
0 helpful votes
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Love it!
March 15, 2017

I was confused about the cost. It would be helpful to more clear on it! I thought I could just pay for one card, but looks like I had to buy a year of use.

Date of experience: March 13, 2017
Texas
1 review
0 helpful votes
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Fun to make cards
March 15, 2017

Made a fun birthday card for my teen-aged grandson. He loved it, and it was soooooo easy. Great results!

Date of experience: March 13, 2017
California
2 reviews
0 helpful votes
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Total rip off
March 15, 2017

I will never do business with you again. I called PayPal and your order should have been canceled. If it hasn't been, I will dispute this again. I did not know that this was a recurring payment. Or anyway I missed that part. I do not want to have anything to do with your company and will pay you nothing because I have received nothing. And let's keep it that way.

Date of experience: March 13, 2017
Oklahoma
1 review
0 helpful votes
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Fun & Easy
March 15, 2017

I wanted to say Happy Birthday to an online friend in a funny way and JibJab gave me the perfect way of doing that. I'll be using this service many times in the future.

Date of experience: March 13, 2017
Utah
1 review
0 helpful votes
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Loved it
March 15, 2017

I was difficult to get set up, but finally did it. Since I and my wife married young, it was the perfect video for me to send out. I will work on others in the future Thank you

Date of experience: March 13, 2017
Canada
1 review
0 helpful votes
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He loved it!
March 15, 2017

I'd never sent my husband an e-card before so he was very surprised. He had a good laugh! I did the whole thing on my phone very easily.

Date of experience: March 13, 2017
New York
1 review
0 helpful votes
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Lots of fun happy with it
March 15, 2017

Friends love getting things on fb walls. Everyone gets a charge outta the crazy music dance ones. Also the more adult ones well should be added to as Most of my facebook friends are adults

Date of experience: March 13, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA