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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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I wish there were more animated cards that you can add faces to... but the collection was very limited for four faces.
Yesterday I wanted to cancel my JibJab account but I couldn't remember what email I used to open it, and I also couldn't find any documentation in my email archives that could have reminded me what email I had used. I filled out the customer service form at the JibJab web page to cancel and explained my predicament in the comment and sent it off. I wasn't holding my breath about JibJab responding to my request or fulfilling it. Within an hour from sending my request I heard from customer service with a request for a bit more information to help them find my account. I sent them what they asked for right away. Low and behold, when I logged on to my email this morning, there was an email verifying that my request had been honored and completed. Folks, that is absolutely fabulous customer service. JibJab, you are terrific. Thanks!
After card made can't get it to send, and can't get customer service to help, want to cancel please refund money and still haven't got, I am disappointed and disabled so can't type well would rather have contact number to talk to someone who can help me..
I had a difficult time downloading - the end product was not what I expected I do not anticipate using it again Please cancel my membership
I made a card and entered my payment info and it charged me $18.00. I only wanted to buy that 1 card
Please advise. This is my 3rd request
Most e-card sites aren't fun or funny but this was great. Good stuff to work with and easy to put together. BRAVO
I'm sitting here with the electric off because of the huge snow storm, the electric is out in my portion of the state of Maryland. I object to the "I am not a robot" test because I can barely see the screen. So I give you a -star for putting me through this test. That's All Folks, catch me at a better time. Collins
Jibjab is easy to use with simple steps and picture markers to help edit correctly. There are many many choices to keep friends and family guessing when the next video will pop up with them in it!
I liked the old option of being able to cut around our heads and make them look so much better than the automatic new version. I reailize many people may not like to have to go to the trouble of this, but it would be great if there was a choice.
I wasn't expecting the $18 bill, but JIbJab refunded me very quickly once I made it known. Funny site, and I would pay the subscription if it was monthly.
So easy it is to work with and to bring about laughter, not only for the receiver but me... so much fun to work with.
I had not used my jib jab account in almost a year. When I noticed the charge I was shocked and almost forgot I had joined. When I asked for a refund they refunded my account immediately with no questions asked! Thank you!
I was confused about the cost. It would be helpful to more clear on it! I thought I could just pay for one card, but looks like I had to buy a year of use.
Made a fun birthday card for my teen-aged grandson. He loved it, and it was soooooo easy. Great results!
I will never do business with you again. I called PayPal and your order should have been canceled. If it hasn't been, I will dispute this again. I did not know that this was a recurring payment. Or anyway I missed that part. I do not want to have anything to do with your company and will pay you nothing because I have received nothing. And let's keep it that way.
I wanted to say Happy Birthday to an online friend in a funny way and JibJab gave me the perfect way of doing that. I'll be using this service many times in the future.
I was difficult to get set up, but finally did it. Since I and my wife married young, it was the perfect video for me to send out. I will work on others in the future Thank you
I'd never sent my husband an e-card before so he was very surprised. He had a good laugh! I did the whole thing on my phone very easily.
Friends love getting things on fb walls. Everyone gets a charge outta the crazy music dance ones. Also the more adult ones well should be added to as Most of my facebook friends are adults
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to help@jibjab.com with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)