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JibJab Reviews Summary
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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I joined *******@cox.net paid by Paypal then thought it didn't take cause it wasn't working so I purchased another membership under *******@gmail.com paying with a credit card. I HAVE ALREADY SENT YOU AN EMAIL STATING MY PROBLEM WITH NO REPLY. GUESS I WAS SUCKERED BY A SCAM MY MISTAKE COST ME $36
I have used jib jab over the years quite successfully but have reached a stage in my life where I no longer have the need. As my pays were automatic I had to request a reversal. Danielle the service agent went above the call through several emails to ensure I received a full refund in a timely matter. Jib Jab clearly is committed to quality service and support if you have been their customer. An exceptional example of the xcellent customer service. Thank you. KJ
JibJab offers really fun options for cards, etc. Great for putting a smile on the faces of the people we send them to.
When I use on whats app it sends your website not good or is too difficult to use blah blah blah blah blah blah
I picked out a birthday card for my grand daughter. Loaded the picture and made the adjustments to the mouth because i thought the mouth would be singing. It was the stupidest card I could have sent. Not mouth movement, no singing, just her face in the star fish. I paid an $18 fee to join, and got a stupid card. Very misleading having you put the mouth there, and make adjustments, when the card doesnt sing. There are not enough cards for children on this site! They are mostly for adults or holidays. You need to work on that!
What a lot of fun we had making a dozen cards! Plan to use for every greeting all year...
JibJab is creative, fun and very easy to do. With little effort, and little ability on my part, I was able to create a great ecard that my friends are still laughing about.
Every St. Patrick's day I make new videos starring my family. Great grandpa, sisters and brothers, 8 grandkids get to laugh out loud at their new moves. Go Jib Jab!
It was very easy to upload pictures and edit them to use in the Jib Jab videos. This was easy and fun to make and watch.
So excited to find musical musical cards signed up 4 year paid my money with my credit card for my daughter's 50th birthday designed ecard posted it to Facebook never happened I spent most of the day trying to get it up on Facebook next morning I called you company and they referred me online contacted your technicians they tried and told me it was up on Facebook I went and looked it was not contacted my computer company they got online and on my computer followed your direction on how to put it up on Facebook was not successful the eCard when are my timeline and hers it went up on Facebook less than a minute see why I'm disappointed Montagna
I like the concept but I think I must be missing something as I have sent 2 cards and have not been able to send a message along with the second card. It's not an easy 1-2-3 step process as it thought it would be
JibJab is a fun site, but I found two cases when I created a card and sent it and the recipient never got it.
I renewed my membership in January in full. This month, Intried to send a card to a friend, but it was rejected. I tried three times and every time, was sent back to renewing membership. Thinking that membership must not have gone through, I renewed my membership with PayPal. I was sent an e-mail confirming my charges. I then went back to my account and found that I did indeed pay in January, so I contacted JibJab customer service and received a response within fifteen minutes. After providing them with information from PayPal, they corrected the charges within hours of my initial contact. I would have to say this is the easiest, and most positive experience I have ever had resolving a dispute. Considering I am 61 years of age, I have had numerous circumstances requiring dispute resolutions- great job JibJab!
Love the idea of personalized, animated cards. They are so much fun for just about any occasion. Some female characters could be added to be better.
I have been a paid member on and off over the years and love the videos. My family and friends certainly have a good laugh when I personalize a video for them and send it. Price is great, experience even better. My nephew and friends kids love seeing themselves in the music videos!
If you forgot to send a gift in time and don't want to look foolish, the JibJab is a chance to correct it.
Ten minutes - the gift is ready, and already delivered to the birthday boy(girl) email.
But not cheap for me.
On n'est pas tous bilingues
Pas clair au niveau du paiement moi je voulais pas un abonnement annuel avec prélèvement automatique, je voulais une vidéo et payer pour une vidéo.
Easily created and good fun to watch resulting animations! Great to send abroad too, especially when you've just had a Facebook reminder it's one of your friends birthday aNd you had forgotten
From the business
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members