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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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It was funny. Navigatibg ar first when you have to create the face s was a little annoying. But the overall experience was good. I would reccomend it to my friends
Creating these cards brought joy and giggles to my life as well as the recipients. Being over 60, I would like to see a few more music and dance videos with music from my era... but overall, lots of fun.
I signed up for a year, when the payment was renewed automatically I wasn't amused, but on raising the issue by email, I was reimbursed within a few minutes, and with courtesy. Top marks.
Customer service at Jibjab is immediately attentive to questions and has kind and thoughtful representatives.
I've used the site three times. First time was uneventful. Second two times I was unable to use the card in which a face is inserted. This was after many tries in each case. PLUS, there was no way to get assistance.
Easy to select, customize and send greeting to friends. I joined and will certainly be using jib jab more often for all occasions.
Outstanding website. Extremely funny and well done. Highly recommend this website...
Videos were hilarious but I did have trouble trying to drag a pic to a character. Also at 9pm on 3/16 the site froze and I couldn't do another.
This is fun, funny and entertaining. I had as much fun inserting the faces to match the characters as my family had watching it.
Easy to use and the result was terrific. Did it for St Patricks day at the office and everyone really enjoyed the video. Wasn't offensive, just really funny.
Very easy to use and reasonable cost. Would like to see new cards added each year for the big holidays (ie. Christmas)
Very satisfied, thanks for the site and I hope it will be better in future, waiting for new items and video
Best Regards
Hafeedomar
When attempting to use one of the choices of fonts, I don't seem to know the technique for getting that to happen.
Just paid for subscription and can't log in again to my account since I did the payment. It's not the first time I subscribe to the JibJab services.
I asked for a refund and Taylar did an exceptional job! He was constantly in touch with me until we found the account and took care of the problem in record time. I appreciated his time spent on my account and would like to thank him! He is an asset to your business!
1) Gostaria se possível, de informar me quando estiver próximo o término do contrato;
2) Terá um vídeo de bebê feminino?
Obrigada e bom dia.
I was told I'd be charged $1.80 but was charged $18.00. This is false advertising and I better be getting my money back
JibJab was quick to respond to my request for refund of yearly subscription! I was surprised at how soon I heard back and the response was positive and courteous.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to help@jibjab.com with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)