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JibJabReviews 12,910

3.8

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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California
1 review
0 helpful votes
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It its very entertaining
March 20, 2017

It was funny. Navigatibg ar first when you have to create the face s was a little annoying. But the overall experience was good. I would reccomend it to my friends

Date of experience: March 18, 2017
Canada
1 review
0 helpful votes
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Bringing Joy
March 20, 2017

Creating these cards brought joy and giggles to my life as well as the recipients. Being over 60, I would like to see a few more music and dance videos with music from my era... but overall, lots of fun.

Date of experience: March 18, 2017
NL
1 review
0 helpful votes
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Quick to reimburse
March 20, 2017

I signed up for a year, when the payment was renewed automatically I wasn't amused, but on raising the issue by email, I was reimbursed within a few minutes, and with courtesy. Top marks.

Date of experience: March 18, 2017
Nevada
1 review
0 helpful votes
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Immediate, helpful response
March 20, 2017

Customer service at Jibjab is immediately attentive to questions and has kind and thoughtful representatives.

Date of experience: March 18, 2017
Pennsylvania
1 review
0 helpful votes
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Not working properly
March 20, 2017

I've used the site three times. First time was uneventful. Second two times I was unable to use the card in which a face is inserted. This was after many tries in each case. PLUS, there was no way to get assistance.

Date of experience: March 18, 2017
New Hampshire
1 review
0 helpful votes
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Outstanding ecard
March 20, 2017

Easy to select, customize and send greeting to friends. I joined and will certainly be using jib jab more often for all occasions.

Date of experience: March 18, 2017
Massachusetts
1 review
0 helpful votes
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Great web site
March 20, 2017

Outstanding website. Extremely funny and well done. Highly recommend this website...

Date of experience: March 18, 2017
California
1 review
0 helpful votes
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Good if done early
March 20, 2017

Videos were hilarious but I did have trouble trying to drag a pic to a character. Also at 9pm on 3/16 the site froze and I couldn't do another.

Date of experience: March 18, 2017
Massachusetts
1 review
0 helpful votes
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Entertaining
March 20, 2017

This is fun, funny and entertaining. I had as much fun inserting the faces to match the characters as my family had watching it.

Date of experience: March 18, 2017
Belgium
1 review
0 helpful votes
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Laughing my butt off.
March 20, 2017

Easy to use and the result was terrific. Did it for St Patricks day at the office and everyone really enjoyed the video. Wasn't offensive, just really funny.

Date of experience: March 18, 2017
Canada
1 review
0 helpful votes
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Fun for All Ages!
March 20, 2017

Very easy to use and reasonable cost. Would like to see new cards added each year for the big holidays (ie. Christmas)

Date of experience: March 18, 2017
Bahrain
1 review
0 helpful votes
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Thanks
March 20, 2017

Very satisfied, thanks for the site and I hope it will be better in future, waiting for new items and video
Best Regards
Hafeedomar

Date of experience: March 18, 2017
GB
1 review
0 helpful votes
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Rubbish
March 20, 2017

It didnt work and took forever to do. Rubbish utter rubbish.

I wouldnt waste your time or money on this

Date of experience: March 18, 2017
Arizona
1 review
0 helpful votes
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Font Folly
March 19, 2017

When attempting to use one of the choices of fonts, I don't seem to know the technique for getting that to happen.

Date of experience: March 17, 2017
Kentucky
1 review
0 helpful votes
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Fail
March 19, 2017

I sent 2 cards that weren't received and the email address was correct! We'll see if the resend worked...

Date of experience: March 17, 2017
Minnesota
1 review
0 helpful votes
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I can't log in to my account again
March 19, 2017

Just paid for subscription and can't log in again to my account since I did the payment. It's not the first time I subscribe to the JibJab services.

Date of experience: March 17, 2017
Pennsylvania
1 review
0 helpful votes
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Thank you
March 19, 2017

I asked for a refund and Taylar did an exceptional job! He was constantly in touch with me until we found the account and took care of the problem in record time. I appreciated his time spent on my account and would like to thank him! He is an asset to your business!

Date of experience: March 17, 2017
Brazil
1 review
0 helpful votes
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1) Gostaria se possível, de informar me quando estiver próximo o término do contrato;
2) Terá um vídeo de bebê feminino?
Obrigada e bom dia.

Date of experience: March 17, 2017
Canada
1 review
0 helpful votes
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Awful
March 19, 2017

I was told I'd be charged $1.80 but was charged $18.00. This is false advertising and I better be getting my money back

Date of experience: March 17, 2017
Texas
2 reviews
0 helpful votes
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Cancellation Request
March 18, 2017

JibJab was quick to respond to my request for refund of yearly subscription! I was surprised at how soon I heard back and the response was positive and courteous.

Date of experience: March 16, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA