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JibJabReviews 12,910

3.8

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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Michigan
1 review
0 helpful votes
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Great greeting program
March 21, 2017

People get lots of pleasure when they receive one
Of these cards and they show it to all of their friends. I recommend this to anyone of any age.

Date of experience: March 19, 2017
Texas
1 review
0 helpful votes
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Pretty Good
March 21, 2017

Lots of very short clips. Not much in fuller length animations. I was hoping for more. Lots of fun but different that I expected

Date of experience: March 19, 2017
Virginia
1 review
0 helpful votes
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Hilarious
March 21, 2017

Lots of video and fun choosing music and dance styles. Easy to do and instantly can see final video. Like that finished product was sent to my Email. Liked that date projected for delivery was timely.

Date of experience: March 19, 2017
Illinois
1 review
0 helpful votes
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Jib Jab was a fun and easy way to surprise loved ones, friends and co-workers with St Paddy's Day greetings.

Date of experience: March 19, 2017
Canada
1 review
0 helpful votes
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Good stuff
March 21, 2017

For one more year I'n not worried to find the right card for the right occasion -for the right person

Date of experience: March 19, 2017
Virginia
2 reviews
0 helpful votes
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The site kept the same picture of me that I did Not want. It did not fit properly. I tried nearly 10 times and gave up. SO DISAPPOINTED I did not get one posted for St. Patrick's Day. Grrrr

Date of experience: March 19, 2017
California
1 review
0 helpful votes
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It was easy for me to upload pics and place them on JibJab. The responses I received to my creations were wonderful. Many laughs. Couldn't be more pleased.

Date of experience: March 19, 2017
Washington
1 review
0 helpful votes
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I enjoy using Jibhab when I can find something different from the last time I used the site. I really like the dance and movie videos,, and people love it when they receive them. However, they do not update/refresh enough., which is especially bad for repeat customers. This is why they get 3 stars. (website not mobile)

Date of experience: March 19, 2017
Ohio
1 review
0 helpful votes
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Biggest Laughs without a doubt
March 21, 2017

Love jibjab very much fun. Can't get enough laughs while using the app. My friends love it so much. By on line have price for 100 percent fun

Date of experience: March 19, 2017
Florida
1 review
0 helpful votes
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Dont like
March 21, 2017

I wanted to cancel and you still took the money out i though i was going to i could cancei if i didnt want it i dont lie that people have to pay to see my caed

Date of experience: March 19, 2017
Arizona
1 review
0 helpful votes
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That was fun!
March 21, 2017

Easy to use. Would like to have been able to choose an item with more characters. It was for St. Patty's Day, so items were limited.

Date of experience: March 19, 2017
Kentucky
1 review
0 helpful votes
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Site down
March 21, 2017

When I tried to sign up your site was down. Never gave you any billing info, but received a receipt saying I was enrolled for a year.

Date of experience: March 19, 2017
California
1 review
0 helpful votes
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A whole lot of fun
March 21, 2017

After I figured out how to fine tune the video with accurate face positioning and mouth function, I was able to turn out a hilarious result. I watched it through several time just because it was so entertaining.

Date of experience: March 19, 2017
Louisiana
1 review
0 helpful votes
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What a fantastic site and product!
March 21, 2017

Luv this site and my friends luv the cards I send:-) Makes their day and humor is so important. Have my cat is most of my cards which is so awesome.

Date of experience: March 19, 2017
Ireland
1 review
0 helpful votes
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Surprisingly expensive
March 21, 2017

Paid $2 for a video and signed up and later realised JibJab charged me an additional $20 'maintenance fees' which was totally unexpected. Should have expected it I suppose from a US vendor. I wouldn't recommend signing up for that price.

Date of experience: March 19, 2017
Denmark
1 review
0 helpful votes
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I think you cheat people by forcing them to buy for an entire year. I will never review my membership. You take advantage of users

Date of experience: March 19, 2017
GB
1 review
0 helpful votes
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Superb Value for a Superb Service
March 21, 2017

Certainly please have been a member for some time now, which wants to send boring one dimensional paper cards when electronic ones are so much better...

Date of experience: March 19, 2017
GB
1 review
0 helpful votes
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Satisfied Reciptents
March 21, 2017

I made a St Patrick's Day JibJab for relatives in the USA and they were delighted. My cousin sade it was a perfect start to her day

Date of experience: March 19, 2017
Australia
1 review
0 helpful votes
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I want a refund asap
March 21, 2017

Went to post my first jibjab on fb after signing up and saw it had all ads underneath. Not something I would expect from a paid service (maybe a free one). It says you have access to 1200 scarfs but doesn't say some are only discounted ones.
I have put in a request for immediate refund.
(Under Carol Frieling)

Date of experience: March 19, 2017
New York
1 review
0 helpful votes
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Not a good experience
March 20, 2017

Could not get to step 2 in making a card... after putting face on card and sizing it, when I hit done, page went back to home page. Tried several times and gave up in frustration. Will probably cancel my subscription if this happens again.

Date of experience: March 18, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA