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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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Couldn't get app to work tried a few times even re downloaded it 3 times still nothing I would like my money back and to make sure I don't get changed anymore for this app
Worked great, was having so much fun sent several my first day. Truely addicting. If u take a picture this app doesn't save it to your phone wish it did.
It is so easy and fun to create jib jab videos and they always look amazing. My friends and family love them and always look forward to seeing themselves in them
I picked out 5 faces for Irish dancers, and they were not used. Very disappointed. I fowl led instructions to the letter, but the faces I picked were missing when I posted to facebook.
Very disappointed with my message. It sent some one else as the photo and i tried to put a few photos in and kept failing.
It would not work for St Patrick's Day' lost interest and want a full refund and cancel all payments
Love making them, but you need to make more for couples and groups that consists of three or four instead of always five
Made me laugh out loud! Was very user friendly and brought some much needed laughter to all those I sent it to.
Fun, fun, fun - we don't have enough fun in life thanks for providing it! My grand dog was in the video clip (he had fun too)
Please cancel me out I don't want to be a member any longer. I've sent several emails already and see no one has read them or chose to ignore them. What's next for me to cancel my subscription with you guys?
Please cancel me
Thank you
Kim Ott
My only critique would be that once a face is placed within the video, it would be nice to be able to remove it and resize it and replace it again if possible or needed. I also was not able to open my downloaded video which I paid extra for.
Too expensive. Very dear, costly program, Too expensive. Very dear, costly program, Too expensive. Very dear, costly program, Too expensive. Very dear, costly program, Too expensive. Very dear, costly program, Too expensive. Very dear, costly program, Too expensive. Very dear, costly program, Too expensive. Very dear, costly program,
I just uploaded some of my friends' photos and in a few steps only I could send them a funny video. The link received by my friends is always available so you can access them whenever you want.
I would rate my experience with jib jab as poor. The price of the annual subscription is not clear. Its looks like it Aud 18 per annum. However, when bill comes through it is actually us 18.
Furthur more, since getting my subscription my junk mail inbox has been flooded with spam emails. As much as 20 per day. This is most annoying indeed. Unless this can be fixed immediately I will cancel my subscription IMMEDIATELY
My whole family enjoyed he videos I made and I got to include mt deceased hubby in there with us! I posted three to Facebook so my friends could all enjoy them too.
Very quickly becomes hohum. Really, you want a min 100 character review, this really is wasting my time to get a minimum 100 words. I hope this is enough tittle tale.
Disappointed that when you post video from JibJab direclty to social media, the entire video description and JJ marketing tag ons are attached with the video post. So I download video (at additional cost) it took a long time to be ready. Should be an instantaneous process and no addl cost to paid members. Will not be renewing membership.
Since a few years ago I paid the subscription to JibJab, but I think this will be the last, as they have uploaded very, very few new videos, lacking variety. For example, Christmas and Halloween videos are the same as several years ago, I think they only add one or two, I do very little.
Was relatively easy but no editing was possible if I touched something in error- had to start all over
My go to site for fun, creative ways to celebrate my friends.
It's easy and everyone loves what I send them.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to help@jibjab.com with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)