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JibJabReviews 12,910

3.8

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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Pennsylvania
1 review
0 helpful votes
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Wouldn't work
March 22, 2017

Couldn't get app to work tried a few times even re downloaded it 3 times still nothing I would like my money back and to make sure I don't get changed anymore for this app

Date of experience: March 20, 2017
Michigan
1 review
0 helpful votes
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Never laughed so hard in my life
March 22, 2017

Worked great, was having so much fun sent several my first day. Truely addicting. If u take a picture this app doesn't save it to your phone wish it did.

Date of experience: March 20, 2017
Nevada
1 review
0 helpful votes
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It is so easy and fun to create jib jab videos and they always look amazing. My friends and family love them and always look forward to seeing themselves in them

Date of experience: March 20, 2017
Michigan
1 review
0 helpful votes
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Didn't work
March 22, 2017

I picked out 5 faces for Irish dancers, and they were not used. Very disappointed. I fowl led instructions to the letter, but the faces I picked were missing when I posted to facebook.

Date of experience: March 20, 2017
New York
1 review
0 helpful votes
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Too hard to add a photo
March 22, 2017

Very disappointed with my message. It sent some one else as the photo and i tried to put a few photos in and kept failing.

Date of experience: March 20, 2017
GB
1 review
0 helpful votes
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Cancel and Refund in Full
March 22, 2017

It would not work for St Patrick's Day' lost interest and want a full refund and cancel all payments

Date of experience: March 20, 2017
Indiana
2 reviews
0 helpful votes
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Fun cards
March 22, 2017

Love making them, but you need to make more for couples and groups that consists of three or four instead of always five

Date of experience: March 20, 2017
Ohio
1 review
0 helpful votes
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Jib jab is just jolly!
March 22, 2017

Made me laugh out loud! Was very user friendly and brought some much needed laughter to all those I sent it to.

Date of experience: March 20, 2017
Canada
1 review
0 helpful votes
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St. Patrick's Day
March 22, 2017

Fun, fun, fun - we don't have enough fun in life thanks for providing it! My grand dog was in the video clip (he had fun too)

Date of experience: March 20, 2017
Michigan
2 reviews
0 helpful votes
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I want to cancel
March 22, 2017

Please cancel me out I don't want to be a member any longer. I've sent several emails already and see no one has read them or chose to ignore them. What's next for me to cancel my subscription with you guys?
Please cancel me
Thank you
Kim Ott

Date of experience: March 20, 2017
Washington
1 review
0 helpful votes
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My only critique would be that once a face is placed within the video, it would be nice to be able to remove it and resize it and replace it again if possible or needed. I also was not able to open my downloaded video which I paid extra for.

Date of experience: March 20, 2017
Australia
1 review
0 helpful votes
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The price has gone up too much
March 22, 2017

Too expensive. Very dear, costly program, Too expensive. Very dear, costly program, Too expensive. Very dear, costly program, Too expensive. Very dear, costly program, Too expensive. Very dear, costly program, Too expensive. Very dear, costly program, Too expensive. Very dear, costly program, Too expensive. Very dear, costly program,

Date of experience: March 20, 2017
Spain
1 review
0 helpful votes
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Easy steps to send greetings
March 22, 2017

I just uploaded some of my friends' photos and in a few steps only I could send them a funny video. The link received by my friends is always available so you can access them whenever you want.

Date of experience: March 20, 2017
Australia
1 review
0 helpful votes
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I would rate my experience with jib jab as poor. The price of the annual subscription is not clear. Its looks like it Aud 18 per annum. However, when bill comes through it is actually us 18.

Furthur more, since getting my subscription my junk mail inbox has been flooded with spam emails. As much as 20 per day. This is most annoying indeed. Unless this can be fixed immediately I will cancel my subscription IMMEDIATELY

Date of experience: March 20, 2017
New Hampshire
1 review
0 helpful votes
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St. Paddy's Day
March 22, 2017

My whole family enjoyed he videos I made and I got to include mt deceased hubby in there with us! I posted three to Facebook so my friends could all enjoy them too.

Date of experience: March 20, 2017
New Zealand
1 review
0 helpful votes
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Just a bit of fun
March 21, 2017

Very quickly becomes hohum. Really, you want a min 100 character review, this really is wasting my time to get a minimum 100 words. I hope this is enough tittle tale.

Date of experience: March 19, 2017
New York
1 review
0 helpful votes
Follow Kari D.
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Disappointed that when you post video from JibJab direclty to social media, the entire video description and JJ marketing tag ons are attached with the video post. So I download video (at additional cost) it took a long time to be ready. Should be an instantaneous process and no addl cost to paid members. Will not be renewing membership.

Date of experience: March 19, 2017
Mexico
1 review
0 helpful votes
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Since a few years ago I paid the subscription to JibJab, but I think this will be the last, as they have uploaded very, very few new videos, lacking variety. For example, Christmas and Halloween videos are the same as several years ago, I think they only add one or two, I do very little.

Date of experience: March 19, 2017
Illinois
1 review
0 helpful votes
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Hiccup in design
March 21, 2017

Was relatively easy but no editing was possible if I touched something in error- had to start all over

Date of experience: March 19, 2017
California
1 review
0 helpful votes
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Love JibJab
March 21, 2017

My go to site for fun, creative ways to celebrate my friends.
It's easy and everyone loves what I send them.

Date of experience: March 19, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA