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JibJabReviews 12,910

3.8

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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New York
1 review
0 helpful votes
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$1.99 yeah right
March 22, 2017

I go on and want the app, it says $1.99. All the other apps that I've bought were that price 1 time. These guys charged my card $18.00 for a complete year. I guess it's my fault for not reading closer and reading their 25,000 word disclaimer. Not good business practice.

Date of experience: March 20, 2017
Arizona
1 review
0 helpful votes
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When looking for birthday cards for the kids there doesn't seem to be very many for two grand parents to send.

Date of experience: March 20, 2017
North Carolina
1 review
0 helpful votes
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Could be easier to use!
March 22, 2017

This card brought laughs to The recipients. I wanted to create more cards but found this very time consuming. I will keep trying since I subscribed and because these are very clever.

Date of experience: March 20, 2017
Florida
1 review
0 helpful votes
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This was fun to create!
March 22, 2017

Brings families and friends together for some light-hearted fun! Come join in; you won't be disappointed!

Date of experience: March 20, 2017
California
1 review
0 helpful votes
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FUN!
March 22, 2017

Easy to do once you practice a couple of times. Quick upload to Facebook. I will be making more soon :)

Date of experience: March 20, 2017
North Carolina
1 review
1 helpful vote
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Disappointed
March 22, 2017

Hard to navigate system to make card. Confusing. Ended up paying for another subscription when already had one

Date of experience: March 20, 2017
New Jersey
1 review
0 helpful votes
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Great Fun with JibJab
March 22, 2017

Whenever I create a JibJab video and post it to Facebook, I receive so many positive comments! My friends and family are delighted and the videos always give them big laughs. I love being able to "star" the family in my creations. I LOVE JibJab!

Date of experience: March 20, 2017
Illinois
1 review
0 helpful votes
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St Patricks Day
March 22, 2017

It was very easy to use and a lot of fun. The fault I have with it is that most of the characters were given in large groups (5) with only a couple solos and no sets of 2 or 4 which was what I really needed.

Date of experience: March 20, 2017
Connecticut
1 review
0 helpful votes
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Fun but steep price
March 22, 2017

Easy enough card to put together. Came out great but the infrequency with high I'll use site, made this too expensive!

Date of experience: March 20, 2017
Florida
1 review
0 helpful votes
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Irish jig
March 22, 2017

Took thirty min to do card because it kept kicking me out after one person was added to video and it had 5 people in it also hoping it only charged me once for $18 not sure please check do not understand why you have a reaccuring charge only needs to be one time payment not reaccuring if I want it next year I will sign up so please fix this or I am going to cancel membership

Date of experience: March 20, 2017
Maryland
1 review
0 helpful votes
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Great Fun!
March 22, 2017

Really enjoyed making special moments for friends. The site is easy and informative. The instructional video is very helpful.

Date of experience: March 20, 2017
Mississippi
1 review
0 helpful votes
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It is loads of fun
March 22, 2017

Using Jib Jab has been fun I have done many videos with my kids and my axe and her boyfriend it is a lot of fun to goof around with people who made the laugh

Date of experience: March 20, 2017
Michigan
1 review
0 helpful votes
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St Patty's Day 2017
March 22, 2017

Folks were a bit too quiet on St Patty's Day so I sent 5 of the ladies a JibJab. I could hear laughing coming down the hall as they opened their email. They each played it several times. It was perfect!

Date of experience: March 20, 2017
Missouri
1 review
0 helpful votes
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St pat
March 22, 2017

Surprised my 93 y o dad. He loved it. He always enjoys your site. Will use it for birthday cards now

Date of experience: March 20, 2017
GB
1 review
0 helpful votes
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Birthday card disappointment
March 22, 2017

I sent a birthday video card through you to my daughter in Columbia via email. You confirmed that it had been sent to her however when I enquired 24hrs later with my daughter (after her Birthday then!) she never received it. This was very disappointing as I wanted it to arrive on her Birthday since she wasn't with us and overseas. I sent MY copy to her that day, the day after her birthday.

Date of experience: March 20, 2017
Texas
1 review
0 helpful votes
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Just plain fun
March 22, 2017

JibJab makes it easy to have fun with friends and family by creating a video or card with them in the starring role!

Date of experience: March 20, 2017
GB
1 review
0 helpful votes
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Not what I wonted
March 22, 2017

I Tried to use this on St Patrick's Day and it didn't work at all. It is not what I thought it was at all. I feel like I have wasted my money on this.

Date of experience: March 20, 2017
California
1 review
0 helpful votes
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Laughable
March 22, 2017

My family and I had a great time with the funny skits. I would of rated you a 5 if you had more skits that we could of used.

Date of experience: March 20, 2017
West Virginia
1 review
0 helpful votes
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Can't proceed
March 22, 2017

Signed up for JibJab. Made my payment. Created my video and couldn't share it on FB. Would get redirected to the payment page.

Date of experience: March 20, 2017
Maine
1 review
0 helpful votes
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Spread the laughter...
March 22, 2017

I love JibJab. It's creative, always attention getting, and just plain fun. The set up of the cards is in easy to follow steps, there's plenty of opportunity to change your mind and re-do your choices. What's not to like?

Date of experience: March 20, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA