On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Everyone I sent it to loved it. Very easy to create, excellent experience. The choices were very good and hard to choose, the graphics are clear and the songs are funny. Great fun!
I had to hand type in multiple addresses since JibJab could not access my iPhone addresses. Also you should have told me BEFORE I typed them all in that only 15 were allowed at a time. Will not use again and am cancelling my subscription.
I have trouble getting my figure's mouths to fit right when they are singing a song. Otherwise I love it.
Well, the $18 upfront fee had caused me to not buy for quite a while. Then decided... what the heck! I made one Jib Jab and shared it. I laughed my a## off. So, I made another... then another... then another... and kept laughing. I have a year to go though all of them. It is a lot of fun!
I ordered a one time jibjan for 1.99$ and they charged me $18. Instead of answering mu concern they sent me this! It did not load either!
We received a JibJab greeting from a friend and were encouraged to subscribe.
Our first efforts were so funny we laughed a long time after sending them off to family.
I thought I was paying £1.50 but now you have signed me up for £18 which I DID NOT AGREE TO- so I am Mia taking this matter further with PayPal.
What an amazingly ticklish experience and gratifying response from everyone I emailed it to! Thanks!
I'm old and I do not understand how to use all these things all the technology terminology is above me so it was impossible for me to follow the instructions or get to where I needed to get to to follow the instructions
Very cool drop in video. I just wish I could adjust the heads a bit better. The heads were slightly off and made it hard to recognize people
Takes a while to figure out the interface. Takes a while to figure out the interface Takes a while to figure out the interface
I made 2 cards and sent each to multiple people whose faces had been embedded, people that I'm in contact with regularly. Not a single person commented. It's as if they never received the card. I know something happened because I received a copy. But the response was truly underwhelming.
Very creative ways to integrate fun into your posts. Make sure you sign in before you do all the work to create a video though. Signing in after creating one tends to lose the work you have done and you get to start over.
All of the people we sent this card to, really, really enjoyed it... full of laughs! We are sending some more out in the very near future.
I have had lots of fun sharing these with my friends. Family. Very happy I found this site. I had a little trouble finding "kid friendly" jokes and individual (1 -2 person) videos at first. My advice - preview everything before sharing.
Feeling deceived and taken. When purchasing it was not obvious to me that there would be an eighteen dollar automatically renewing fee. That I have to cancel.
Very unethical, buyer beware.
Love this site have used this site quite a lot and got my sister into using it as well and she loves it like I do.
I just Love JibJab, everyone I send a card to laughs an laughs! The selection is great and I like the ability to personalize messages with pictures!
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to help@jibjab.com with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)