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JibJabReviews 12,910

3.8

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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New York
1 review
0 helpful votes
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Everyone I sent it to loved it. Very easy to create, excellent experience. The choices were very good and hard to choose, the graphics are clear and the songs are funny. Great fun!

Date of experience: March 20, 2017
Pennsylvania
1 review
0 helpful votes
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Multiple addresses
March 22, 2017

I had to hand type in multiple addresses since JibJab could not access my iPhone addresses. Also you should have told me BEFORE I typed them all in that only 15 were allowed at a time. Will not use again and am cancelling my subscription.

Date of experience: March 20, 2017
Ohio
1 review
0 helpful votes
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Singing Figures
March 22, 2017

I have trouble getting my figure's mouths to fit right when they are singing a song. Otherwise I love it.

Date of experience: March 20, 2017
Texas
2 reviews
0 helpful votes
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It's Addicting!
March 22, 2017

Well, the $18 upfront fee had caused me to not buy for quite a while. Then decided... what the heck! I made one Jib Jab and shared it. I laughed my a## off. So, I made another... then another... then another... and kept laughing. I have a year to go though all of them. It is a lot of fun!

Date of experience: March 20, 2017
Rhode Island
2 reviews
6 helpful votes
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Did not work
March 22, 2017

I ordered a one time jibjan for 1.99$ and they charged me $18. Instead of answering mu concern they sent me this! It did not load either!

Date of experience: March 20, 2017
Washington
1 review
0 helpful votes
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Ok
March 22, 2017

Always been happy. Just wish you could bring back some older ones like Rocky horror. And maybe more new ones.

Date of experience: March 20, 2017
Florida
1 review
0 helpful votes
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Hilarious
March 22, 2017

We received a JibJab greeting from a friend and were encouraged to subscribe.
Our first efforts were so funny we laughed a long time after sending them off to family.

Date of experience: March 20, 2017
GB
1 review
0 helpful votes
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Rip off
March 22, 2017

I thought I was paying £1.50 but now you have signed me up for £18 which I DID NOT AGREE TO- so I am Mia taking this matter further with PayPal.

Date of experience: March 20, 2017
Illinois
1 review
0 helpful votes
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New member
March 22, 2017

What an amazingly ticklish experience and gratifying response from everyone I emailed it to! Thanks!

Date of experience: March 20, 2017
New Jersey
1 review
0 helpful votes
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Too complicated for me to
March 22, 2017

I'm old and I do not understand how to use all these things all the technology terminology is above me so it was impossible for me to follow the instructions or get to where I needed to get to to follow the instructions

Date of experience: March 20, 2017
Illinois
1 review
0 helpful votes
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St pats day Riverdale
March 22, 2017

Very cool drop in video. I just wish I could adjust the heads a bit better. The heads were slightly off and made it hard to recognize people

Date of experience: March 20, 2017
Canada
1 review
0 helpful votes
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Takes a while to figure out the interface. Takes a while to figure out the interface Takes a while to figure out the interface

Date of experience: March 20, 2017
Florida
1 review
0 helpful votes
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Nothing
March 22, 2017

I made 2 cards and sent each to multiple people whose faces had been embedded, people that I'm in contact with regularly. Not a single person commented. It's as if they never received the card. I know something happened because I received a copy. But the response was truly underwhelming.

Date of experience: March 20, 2017
Colorado
1 review
0 helpful votes
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Very creative ways to integrate fun into your posts. Make sure you sign in before you do all the work to create a video though. Signing in after creating one tends to lose the work you have done and you get to start over.

Date of experience: March 20, 2017
California
1 review
0 helpful votes
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For some good laughs
March 22, 2017

All of the people we sent this card to, really, really enjoyed it... full of laughs! We are sending some more out in the very near future.

Date of experience: March 20, 2017
Massachusetts
1 review
0 helpful votes
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Lots of fun!
March 22, 2017

I have had lots of fun sharing these with my friends. Family. Very happy I found this site. I had a little trouble finding "kid friendly" jokes and individual (1 -2 person) videos at first. My advice - preview everything before sharing.

Date of experience: March 20, 2017
Arkansas
1 review
0 helpful votes
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Fun
March 22, 2017

Easy to make a funny card! Family & friends loved seeing them! Will definitely send more on holidays, birthdays, and just for fun!

Date of experience: March 20, 2017
Minnesota
1 review
0 helpful votes
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Feeling deceived and taken. When purchasing it was not obvious to me that there would be an eighteen dollar automatically renewing fee. That I have to cancel.
Very unethical, buyer beware.

Date of experience: March 20, 2017
Canada
1 review
0 helpful votes
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Absolutly AWESOME site
March 22, 2017

Love this site have used this site quite a lot and got my sister into using it as well and she loves it like I do.

Date of experience: March 20, 2017
Florida
2 reviews
0 helpful votes
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Great St. Patty's day ecards!
March 22, 2017

I just Love JibJab, everyone I send a card to laughs an laughs! The selection is great and I like the ability to personalize messages with pictures!

Date of experience: March 20, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA