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JibJab

How would you rate JibJab?
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California
1 review
36 helpful votes
Follow nicole g.
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Would have been nice if they told you ahead of time, that you can't share without paying. It would have saved me half an hour trying to get everyone's heads perfectly situated.

Date of experience: October 9, 2014
Canada
1 review
0 helpful votes
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Genuine Fun
December 14, 2016

JibJab cards are so much more fun than the simply mundane e-cards you can send. The response from recipients is positive and full of laughter. We enjoy making them and sending them.

Date of experience: December 12, 2016
GB
1 review
0 helpful votes
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Nice ecard that'll raise a smile!
March 16, 2017

Easily created and good fun to watch resulting animations! Great to send abroad too, especially when you've just had a Facebook reminder it's one of your friends birthday aNd you had forgotten

Date of experience: March 14, 2017
Arizona
1 review
0 helpful votes
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JibJab makes me laugh so hard, I cry!
July 31, 2017

Creating e-cards with JibJab is super easy, really fun, and everybody gets to enjoy the latest creation right away... That is after the hamsters are done!
Try it, you'll love the laughs.

Date of experience: July 29, 2017
Washington
1 review
0 helpful votes
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So-so
March 22, 2017

Very difficult to start with not enough instructions. Trial and error resulted in some fun. Made two or three of them. Need to get and store more head shots of my friends.

Date of experience: March 20, 2017
New York
1 review
0 helpful votes
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Hours of family fun
March 29, 2017

Making and sharing JibJab videos has provided hours of fun for the entire family of all ages. I love seeing them laugh and smile while they're watching videos they are starring in!

Date of experience: March 27, 2017
California
1 review
0 helpful votes
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Perfect Fathers Day fun!
June 25, 2016

I found a hilarious clip that looked like it was made for my dad. Dropped in a photo of him, laughed a couple more times and then sent it. Easy as pie!

Date of experience: June 22, 2016
Illinois
1 review
0 helpful votes
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Was billed for 2 week trial
December 29, 2016

I thought I was signing up for a two week trial. Got billed the full amount. I'm pissed. Will never do business with you again, but I will tell others about this.

Date of experience: December 27, 2016
Georgia
1 review
0 helpful votes
Follow Scott F.
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This year, they advertised a few bucks a month (cancel anytime) but instead they debited $18. For a couple of digital cards that is too much! Won't be Jib Jabbing any more.

Date of experience: December 27, 2016
Canada
2 reviews
2 helpful votes
Follow Dianne B.
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Unbelievable customer service-far exceeds expectations. The e-cards are hilarious and fun to design and send. I highly recommend checking this site out. I did and have now been a member since 2014.

Date of experience: November 4, 2016
Florida
1 review
0 helpful votes
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Amazing Customer Service
February 17, 2018

I had a wonderful experience with the service at Jib Jab and the rep who helped me named Heather. She investigated my issue tirelessly and solved it fast. I am so pleased!

Date of experience: February 15, 2018
Montana
1 review
0 helpful votes
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Jib Jab has been really fun!
April 1, 2016

JibJab has been a really fun site to make videos! Now, it time to take a break. The billing department was fast and courteous and met my needs. Someday, I'll be back.

Date of experience: April 1, 2016
California
1 review
0 helpful votes
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App doesnt work well
July 13, 2016

Tried to crate the video from my phone and it didn't format nor crate link. Always forced me onto the desktop site. I e mailed requesting a refund and there's no response.

Date of experience: July 11, 2016
California
1 review
0 helpful votes
Follow Vanessa M.
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You need videos for work anniversaries and more, you can really expand on what you have in place. You should also not require a specific number of characters when requesting feedback. Annoying.

Date of experience: June 17, 2017
Jersey
1 review
0 helpful votes
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Excellent
December 31, 2017

Great customer service from Danielle today and also a refund. Money being tight I needed to put my membership on hold for now. Refund was dealt with fast and efficiently. Thank Danielle

Date of experience: December 29, 2017
California
1 review
0 helpful votes
Follow Mary S.
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We use the app for holiday greetings (Environmentally friendly) and for personal jabs at friends. Our favorite is the Tree song, where it's all lovely Dover until the ending. Oh macabre! Enjoy

Date of experience: October 24, 2019
Texas
1 review
0 helpful votes
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I have tried to cancel JibJab several times over the years. It is easy to use in designing a birthday card but very difficult to cancer the service.

Date of experience: January 19, 2023
Illinois
1 review
10 helpful votes
Follow Stephen C.
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Once you sign up you need to remove their authorization from PayPal. Contacting then to close the automatic renewal didn't work. Got stuck for another $18.

Date of experience: June 18, 2015
Alessandra S. JibJab Rep
over a year old

Hello,

We do refund any renewal charges within 90 days of the charge. Please let us know what email address you used to sign up, and I will be more than happy to refund the charge and make sure that you will not be charged again in the future.

Thanks!

Texas
1 review
0 helpful votes
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Happy with experience
December 30, 2016

Some of linked video had the heads floating away from the bodies. Seemed isolated to specific videos, not all. Beyond that, was happy with the experience.

Date of experience: December 28, 2016
Denmark
1 review
0 helpful votes
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Bunch of stuff
May 4, 2017

Great core product.
But really terrible that you're not able to download your videos.
Another thing is that you can't delete you're credit card on record.

Date of experience: May 2, 2017

Overview

JibJab has a rating of 3.7 stars from 12,928 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JibJab most frequently mention customer service, much fun and birthday card. JibJab ranks 1st among Greeting Cards sites.

service
164
value
182
shipping
54
returns
60
quality
154
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