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JibJab

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Arkansas
1 review
0 helpful votes
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Awesome
September 14, 2020

I love the app, I will tell it's a awesome to have. I just couldn't get back on it. Thank you so very much. Awesome app anyone would love to have it. God Bless. I will tell all my friends and family about the app. They will love it.

Date of experience: September 14, 2020
Florida
1 review
0 helpful votes
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JibJab Account Not Working!
September 28, 2016

Your Tech. Put in the wrong E-mail address for my Original Jib Jab Account and now I can't Log in. My Original Account is under *******@verizon.net not *******@Frontier.Com. Please Call me At *******499 or send me a Phone Number to contact you at JibJab so I can get my access to jibJab back together.
It seems my emails to JibJab have only made my situation worst. I need to speak to someone to fix all the Problems I'm having with JibJab.

Date of experience: September 26, 2016
Missouri
1 review
0 helpful votes
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The experience and making them were 5 stars!
December 13, 2016

I loved making and sending them... that gets 5 stars. The charge was a surprise for me. I thought it was $1.99 a month. But when the charge went through the bank it was $18.00. So I am confused of the charge and I didn't see where it was a per ecard charge.

Date of experience: December 11, 2016
Texas
1 review
0 helpful votes
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Misleading payment information
June 4, 2016

I like this website. They have cool little videos but the payment is misleading.
I was under the impression I was paying a few dollars as that is what it said and then they went ahead and charged me for the full year at once without my knowledge.
They also charged me to my paypal balance and not my paypal credit which I had selected. It didn't ask me if this change was ok, they just did it and told me afterwards.

I complained about this and asked for a refund for the rest of the year and said I didn't mind paying for the first month I Just wanted a refund for the other 11 months.
They refunded me the full $18 and canceled my account (I can still use the free features though)

I guess I got my refund so that is all good but it wasn't what I had asked but they were quick to respond I just wish they had taken a little time to actually read my full email.

Lots of fun but they really should let people know they will be charging them all at once

Date of experience: June 1, 2016
California
1 review
1 helpful vote
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Membership stopped before expiration date
August 9, 2017

Always laugh when I use Jib Jab. Was yet again 2 year of using site that my membership stopped before the expiration of membership. This is the 2nd time it has happen. Not an over-site or mistake. I will think twice before I use this again for a 3rd time.

Date of experience: August 7, 2017
Canada
1 review
0 helpful votes
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Cheer Up Cow Bay
February 22, 2017

I sent two JibJabs to a lady-friend suffering the effects of chemo-therapy and radiation. They cheered her up to no end. More than a week later, and she tells me she views them two and three times a day. Now, I plan on sending at least one more each week.

Date of experience: February 20, 2017
Arkansas
1 review
0 helpful votes
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Wonderful company
January 27, 2020

I have had job jab for a long time. My grandkids wanted to make veidos everytime they came over and we had so much fun! I hate that I cant do it anymore as I now only have a phone and dont know to make them off it. Thank you for always helping when I needed it

Date of experience: January 27, 2020
GB
1 review
0 helpful votes
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3 month trial
March 1, 2017

I signed up for a free 3 month trial, was initially billed £1... I expected to billed in full if I wanted to subscribe... I didnt get chance to do this as I was billed for the year the day after! Currently disputing via paypal!

Date of experience: February 27, 2017
Texas
3 reviews
0 helpful votes
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Christmas laughs
December 19, 2016

I did this mainly for my Momma & her grandchildren & great-grandchildren. Mom is 84, this made her laugh & enjoy some "spirit", and, the great grandkids are watching it over & over. Thanks for the fun...

Date of experience: December 17, 2016
Florida
1 review
0 helpful votes
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Dissappointed
April 21, 2017

I looked at other sites and saw some cards I liked... saw jibjab and bought it... then tried to find a card... they were better at other sights... then when I tried to use my apple email address book I couldnt. Support told me to cut and paste the url which you can do for free... I need my address book. Im canceling my subscription.

Date of experience: April 19, 2017
Ohio
1 review
0 helpful votes
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A TERRIBLE UNFAIR RIPOFF
February 22, 2017

I joined, (recurring payment) I paid (via Paypal), I made a video
THEN they want $1.99 more to download the video I made?
That is ridiculous. Why would I join (and pay a fee) just to have the
Ability to pay more to get the video I made?
It's a ridiculous rip-off
John - Columbus Ohio

Date of experience: February 20, 2017
Washington
1 review
0 helpful votes
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While I loved making a video to entertain and ecnolage my co-workers birthday with an easy to use website providing great laughs, I did not realize I signed up for an ongoing account. Jib Jab was very professional and prompt with assistance for any changes I needed to make. Thank You Jib Jab!

Date of experience: December 10, 2016
California
2 reviews
0 helpful votes
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Quick Refund
April 7, 2018

I asked for and received a full refund when my PalPal account was wrongfully billed. I sent them an email and within a couple of hours, I received an email with an apology and they refunded my PalPal account. I'm very happy with the customer service I received.

Date of experience: April 5, 2018
Washington
1 review
0 helpful votes
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Miss splines to better frame Heads
April 30, 2017

1. I remember in the 'older' JibJab, the tool to frame heads with splines was very helpfulm but is now gone. All I can do is eye-level adjustments and rotate. Then for some - I can set mouth spline. But that's it. I can not frame the head.:-(

2. Too many 'music' video type offerings. Thought there would be more creative video offerings where users can insert heads. Would imagine a need for fresh new video offerings (where you can place heads) for those who stay with JibJab...:-(

Date of experience: April 28, 2017
Massachusetts
1 review
0 helpful votes
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Outstanding Support
March 28, 2016

I had an issue with the ap not linking to social media. The response from the team was immediate and resolution timely. I was thinking what a waste of money-because I was expecting no response. But I am thinking a complete 180degrees-since the issue was completely resolved and before 48 hours was gone by. It's a fun ap to use-more fun to share-and I appreciated the attention to the issue and follow up to make sure I was satisfied. Recommend this team!

Date of experience: March 28, 2016
Connecticut
1 review
0 helpful votes
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Holday cheer
December 22, 2016

Fun and easy, and brings a smile. 2 suggestions: Make it possible to edit heads, and to move them around inside the heads to get the best fit; Be able to add a personal message at the end of the ecard.

Date of experience: December 20, 2016
Massachusetts
1 review
0 helpful votes
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Jib Jab Rreview 12/27/16
December 29, 2016

While I appreciate the convenience, I feel your updates and few and far between. I was particularly disappointed with the majority of the holiday cards using the "merry christmas" greeting. In addition I thought your selection of Chanukah cards was very few & the quality sub par. I also feel that all of the cards that are currently set up as "group" should have the option of using an individual picture.

Date of experience: December 27, 2016
Canada
1 review
0 helpful votes
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Bring back the dancing elves
May 4, 2017

DoingG'day,

Even tho I don't use many of the videos, the ones that I use are very well received. They are very funny.

I wish that the many dancing elves which were available during previous Christmas seasons were available again. They were very funny and so appropriate for the season.

I believe that simplifying the placement of faces onto the videos is easier than the previous method, not as precise but easier to use

I have recommended jibjab to many friends

Date of experience: May 2, 2017
Oklahoma
2 reviews
0 helpful votes
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Fun For All Involved
January 6, 2017

My Grandkids and I had so much fun when my cousin made 3 or 4 jib jabs and emailed them to us.

They love being the star of the program. Then I made one or two for my husband and I from songs of the 60's and 70's he loved them then my daughter and her hubby and family the list goes on with the involvement of the whole family for fun.

Date of experience: January 4, 2017
Australia
1 review
0 helpful votes
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Great Fun!
December 19, 2016

My friends and work colleagues have had a ball playing with the videos.
My work team shared a Chrismas one with the rest of the company and now other teams are doing the same. Great morale booster for the end of a busy work year.

Date of experience: December 17, 2016

Overview

JibJab has a rating of 3.7 stars from 12,928 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JibJab most frequently mention customer service, much fun and birthday card. JibJab ranks 1st among Greeting Cards sites.

service
164
value
182
shipping
54
returns
60
quality
154
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