I love the app, I will tell it's a awesome to have. I just couldn't get back on it. Thank you so very much. Awesome app anyone would love to have it. God Bless. I will tell all my friends and family about the app. They will love it.
Your Tech. Put in the wrong E-mail address for my Original Jib Jab Account and now I can't Log in. My Original Account is under *******@verizon.net not *******@Frontier.Com. Please Call me At *******499 or send me a Phone Number to contact you at JibJab so I can get my access to jibJab back together.
It seems my emails to JibJab have only made my situation worst. I need to speak to someone to fix all the Problems I'm having with JibJab.
I loved making and sending them... that gets 5 stars. The charge was a surprise for me. I thought it was $1.99 a month. But when the charge went through the bank it was $18.00. So I am confused of the charge and I didn't see where it was a per ecard charge.
I like this website. They have cool little videos but the payment is misleading.
I was under the impression I was paying a few dollars as that is what it said and then they went ahead and charged me for the full year at once without my knowledge.
They also charged me to my paypal balance and not my paypal credit which I had selected. It didn't ask me if this change was ok, they just did it and told me afterwards.
I complained about this and asked for a refund for the rest of the year and said I didn't mind paying for the first month I Just wanted a refund for the other 11 months.
They refunded me the full $18 and canceled my account (I can still use the free features though)
I guess I got my refund so that is all good but it wasn't what I had asked but they were quick to respond I just wish they had taken a little time to actually read my full email.
Lots of fun but they really should let people know they will be charging them all at once
Always laugh when I use Jib Jab. Was yet again 2 year of using site that my membership stopped before the expiration of membership. This is the 2nd time it has happen. Not an over-site or mistake. I will think twice before I use this again for a 3rd time.
I sent two JibJabs to a lady-friend suffering the effects of chemo-therapy and radiation. They cheered her up to no end. More than a week later, and she tells me she views them two and three times a day. Now, I plan on sending at least one more each week.
I have had job jab for a long time. My grandkids wanted to make veidos everytime they came over and we had so much fun! I hate that I cant do it anymore as I now only have a phone and dont know to make them off it. Thank you for always helping when I needed it
I signed up for a free 3 month trial, was initially billed £1... I expected to billed in full if I wanted to subscribe... I didnt get chance to do this as I was billed for the year the day after! Currently disputing via paypal!
I did this mainly for my Momma & her grandchildren & great-grandchildren. Mom is 84, this made her laugh & enjoy some "spirit", and, the great grandkids are watching it over & over. Thanks for the fun...
I looked at other sites and saw some cards I liked... saw jibjab and bought it... then tried to find a card... they were better at other sights... then when I tried to use my apple email address book I couldnt. Support told me to cut and paste the url which you can do for free... I need my address book. Im canceling my subscription.
I joined, (recurring payment) I paid (via Paypal), I made a video
THEN they want $1.99 more to download the video I made?
That is ridiculous. Why would I join (and pay a fee) just to have the
Ability to pay more to get the video I made?
It's a ridiculous rip-off
John - Columbus Ohio
While I loved making a video to entertain and ecnolage my co-workers birthday with an easy to use website providing great laughs, I did not realize I signed up for an ongoing account. Jib Jab was very professional and prompt with assistance for any changes I needed to make. Thank You Jib Jab!
I asked for and received a full refund when my PalPal account was wrongfully billed. I sent them an email and within a couple of hours, I received an email with an apology and they refunded my PalPal account. I'm very happy with the customer service I received.
1. I remember in the 'older' JibJab, the tool to frame heads with splines was very helpfulm but is now gone. All I can do is eye-level adjustments and rotate. Then for some - I can set mouth spline. But that's it. I can not frame the head.:-(
2. Too many 'music' video type offerings. Thought there would be more creative video offerings where users can insert heads. Would imagine a need for fresh new video offerings (where you can place heads) for those who stay with JibJab...:-(
I had an issue with the ap not linking to social media. The response from the team was immediate and resolution timely. I was thinking what a waste of money-because I was expecting no response. But I am thinking a complete 180degrees-since the issue was completely resolved and before 48 hours was gone by. It's a fun ap to use-more fun to share-and I appreciated the attention to the issue and follow up to make sure I was satisfied. Recommend this team!
Fun and easy, and brings a smile. 2 suggestions: Make it possible to edit heads, and to move them around inside the heads to get the best fit; Be able to add a personal message at the end of the ecard.
While I appreciate the convenience, I feel your updates and few and far between. I was particularly disappointed with the majority of the holiday cards using the "merry christmas" greeting. In addition I thought your selection of Chanukah cards was very few & the quality sub par. I also feel that all of the cards that are currently set up as "group" should have the option of using an individual picture.
DoingG'day,
Even tho I don't use many of the videos, the ones that I use are very well received. They are very funny.
I wish that the many dancing elves which were available during previous Christmas seasons were available again. They were very funny and so appropriate for the season.
I believe that simplifying the placement of faces onto the videos is easier than the previous method, not as precise but easier to use
I have recommended jibjab to many friends
My Grandkids and I had so much fun when my cousin made 3 or 4 jib jabs and emailed them to us.
They love being the star of the program. Then I made one or two for my husband and I from songs of the 60's and 70's he loved them then my daughter and her hubby and family the list goes on with the involvement of the whole family for fun.
My friends and work colleagues have had a ball playing with the videos.
My work team shared a Chrismas one with the rest of the company and now other teams are doing the same. Great morale booster for the end of a busy work year.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to help@jibjab.com with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab has a rating of 3.7 stars from 12,928 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JibJab most frequently mention customer service, much fun and birthday card. JibJab ranks 1st among Greeting Cards sites.