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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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Love Jib Jab it was easy to sign-up for Membership. All the choices are really good. I use the service for email and facebook. I send message mainly to family members.
Job well done.
How could you improve? By offering some Christian choices.
I love your site and have had many great laughs off of it.
The genius that thought this up must be very satisfied and happy.
Rob
I love Jib Jan but am disappointed to report that there are not enough new products from which to choose.
After trying for an hour on Mother's Day to subscribe and send the card I had created, I got the big "OMG - our system is down" screen. This ended the process for me. Later on Sunday, I noticed that the system was down for sending the card - but not for taking my money. I want a refund immediately. This is theft! *******@gmail.com. Do the right thing so we don't have to involve a 3rd party, please and thanks.
So much fun to create and give a bit of joy to others. I use JibJab to brighten spirits, express appreciation, and enliven presentations.
Montly fee is charged for a full year at sign up and no option to pay monthly. Otherwise I would still be a customer and not feeling like it was bait and switch.
Head shots were difficult to insert into card from Jibjab photo file. Had not had any trouble previously.?
I love the videos... So much fun. Hilarious to put my friend's and family to dance and sing! It is easy to do and set up. There's something for every occasion. Hahaha!
Got a JibJab card for my mom on Mother's Day and she spent the rest of the day showing everyone she knows. It was worth the $18 access cost for sure:-)
We had SO much fun using this site on Mothers Day! It served the purpose sending an e greeting card and also entertaining as well.
Making the same video on Mother's Day of 3 generations of, made a fun project when it came to play these videos for the family.
Have used this site off and on for a few years. Some features were kinda wonky and didnt respond well. I would have liked to see a mothers day template that would include multiple characters.
The displayed links are not the actual URLs, and my email software warns me. The very first link I clicked after making a video, sent me to a Phishing web site. Send a video, and the recipient sees big buttons to subscribe to JibJab, and more malformed "links". The whole JibJab presentation is Spam and Phishing and very sleezy. And you must fill out a "request" to get a refund, you cannot just plain cancel the subscription. I had a hard time finding a nice template for Mom on Mother's Day, and the recipients were not super thrilled with their videos anyway.
Why do I have to sign up for a year? I just wanted to send one card. Couldn't find any free ones on the site.
So funny and entertaining! Excellent way to lift someone's spirits, acknowledge an occasion or just make them laugh!
We really love JibJab cards and have lots of fun sending to friends and family using pics of them - get loads of compliments too.
Also, JibJab is very easy to send a super funny card to anyone in your contact list and am sure they will enjoy receiving it.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to help@jibjab.com with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)