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JibJabReviews 12,910

3.8

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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California
1 review
0 helpful votes
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Excellent
May 19, 2017

Love Jib Jab it was easy to sign-up for Membership. All the choices are really good. I use the service for email and facebook. I send message mainly to family members.

Date of experience: May 17, 2017
Texas
1 review
0 helpful votes
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Everything I expected
May 19, 2017

Job well done.
How could you improve? By offering some Christian choices.
I love your site and have had many great laughs off of it.
The genius that thought this up must be very satisfied and happy.
Rob

Date of experience: May 17, 2017
Florida
1 review
0 helpful votes
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Need Help
May 19, 2017

Enjoy doing automated stories. However is their a help I am having a major problem setting up the mouth.

Date of experience: May 17, 2017
California
1 review
0 helpful votes
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More choices please!
May 19, 2017

I love Jib Jan but am disappointed to report that there are not enough new products from which to choose.

Date of experience: May 17, 2017
Illinois
2 reviews
1 helpful vote
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Theft!
May 19, 2017

After trying for an hour on Mother's Day to subscribe and send the card I had created, I got the big "OMG - our system is down" screen. This ended the process for me. Later on Sunday, I noticed that the system was down for sending the card - but not for taking my money. I want a refund immediately. This is theft! *******@gmail.com. Do the right thing so we don't have to involve a 3rd party, please and thanks.

Date of experience: May 17, 2017
Texas
2 reviews
0 helpful votes
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Awesome
May 19, 2017

I use my family photo and got great responses. I recommend this site to any one who wants to get a laugh or kick out of just having fun!

Date of experience: May 17, 2017
Washington
1 review
0 helpful votes
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Hilarious
May 19, 2017

Had a very easy time producing a very funny e-card that was well received. I enjoyed the process and the options for music and animations.

Date of experience: May 17, 2017
California
1 review
0 helpful votes
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So much fun to create and give a bit of joy to others. I use JibJab to brighten spirits, express appreciation, and enliven presentations.

Date of experience: May 17, 2017
Washington
1 review
0 helpful votes
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Montly fee is charged for a full year at sign up and no option to pay monthly. Otherwise I would still be a customer and not feeling like it was bait and switch.

Date of experience: May 17, 2017
Maryland
1 review
0 helpful votes
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Photos into Cards
May 19, 2017

Head shots were difficult to insert into card from Jibjab photo file. Had not had any trouble previously.?

Date of experience: May 17, 2017
Florida
1 review
0 helpful votes
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So much fun!
May 19, 2017

I love the videos... So much fun. Hilarious to put my friend's and family to dance and sing! It is easy to do and set up. There's something for every occasion. Hahaha!

Date of experience: May 17, 2017
California
1 review
0 helpful votes
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Amusing
May 19, 2017

Got a JibJab card for my mom on Mother's Day and she spent the rest of the day showing everyone she knows. It was worth the $18 access cost for sure:-)

Date of experience: May 17, 2017
Iowa
2 reviews
0 helpful votes
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Luv it
May 19, 2017

I only send e-cards. These are the best! Would like more choices and some newer cards but these are good.

Date of experience: May 17, 2017
Canada
1 review
0 helpful votes
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Happy Mothers day!
May 19, 2017

We had SO much fun using this site on Mothers Day! It served the purpose sending an e greeting card and also entertaining as well.

Date of experience: May 17, 2017
Washington
1 review
0 helpful votes
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Very enjoyable
May 19, 2017

Making the same video on Mother's Day of 3 generations of, made a fun project when it came to play these videos for the family.

Date of experience: May 17, 2017
Missouri
1 review
0 helpful votes
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Needs updating, but ok site
May 19, 2017

Have used this site off and on for a few years. Some features were kinda wonky and didnt respond well. I would have liked to see a mothers day template that would include multiple characters.

Date of experience: May 17, 2017
Georgia
1 review
0 helpful votes
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It's all an ad for JibJab
May 19, 2017

The displayed links are not the actual URLs, and my email software warns me. The very first link I clicked after making a video, sent me to a Phishing web site. Send a video, and the recipient sees big buttons to subscribe to JibJab, and more malformed "links". The whole JibJab presentation is Spam and Phishing and very sleezy. And you must fill out a "request" to get a refund, you cannot just plain cancel the subscription. I had a hard time finding a nice template for Mom on Mother's Day, and the recipients were not super thrilled with their videos anyway.

Date of experience: May 17, 2017
Canada
1 review
0 helpful votes
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Just wanted one card
May 19, 2017

Why do I have to sign up for a year? I just wanted to send one card. Couldn't find any free ones on the site.

Date of experience: May 17, 2017
Washington
1 review
0 helpful votes
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So funny and entertaining! Excellent way to lift someone's spirits, acknowledge an occasion or just make them laugh!

Date of experience: May 17, 2017
Tennessee
2 reviews
0 helpful votes
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BEST Cards Ever -
May 19, 2017

We really love JibJab cards and have lots of fun sending to friends and family using pics of them - get loads of compliments too.
Also, JibJab is very easy to send a super funny card to anyone in your contact list and am sure they will enjoy receiving it.

Date of experience: May 17, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA