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JibJabReviews 12,910

3.8

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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Ohio
1 review
0 helpful votes
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What fun
May 19, 2017

Puts a smile to everyone's faces. I received a few from a family member and just had to sign up. I go back to them for a good laugh, which of course is the best medicine.

Date of experience: May 17, 2017
Oregon
1 review
0 helpful votes
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I wanted to download and put my video on a DVD for my mom as part of her Mother's Day gift. However, JibJab doesn't let you download the videos after you created them even as a paying customer! What looked like a promising service left me dissatisfied.

Date of experience: May 17, 2017
Iowa
1 review
0 helpful votes
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Satisfied
May 19, 2017

This is a nice way to recognize friends and family at special events and to provide them with appropriate and humorous recognition of this.

Date of experience: May 17, 2017
Arizona
1 review
0 helpful votes
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Not worth it
May 19, 2017

I feel like $18 is way too much for what I got in return. $10 would have felt more appropriate, max. Or I would have preferred to pay by card.

Date of experience: May 17, 2017
New York
1 review
0 helpful votes
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I used JibJab to send a Mother's Day card. My mom never received the email, and I had to log-in to send it again. Once she did receive it, she had to configure Google Chrome to allow it to play Adobe Flash content.

It's 2017 -- sites need to move away from Flash.

Date of experience: May 17, 2017
South Carolina
1 review
0 helpful votes
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Fun
May 19, 2017

It was fun. It was fun. It was fun. It was fun. It was fun. It was fun. It was fun. This isn't. It was fun.

Date of experience: May 17, 2017
Washington
2 reviews
1 helpful vote
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Hilarious!
May 19, 2017

Everybody loved the video i created for my mom. It was so funny. I chose the salsa dancer. What's funny is she cannot dance for anything. If it had to save her life, forget it!

Date of experience: May 17, 2017
New Jersey
1 review
0 helpful votes
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Not user friendly
May 19, 2017

Not user friendly. I attempted to add a face to a card. Had placement, mouth placement, etc., and when I sent it, it was as if I had never input the face at all. Very disappointed

Date of experience: May 17, 2017
Australia
1 review
0 helpful votes
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I'm very disappointed that now there is no option to further edit face shapes like there used to be! It made them so much more lifelike and "realistic", less weird dodgy shaped faces, because that doesn't suit everyones face shape and ends up cutting half the face off.
Apart from that it's still relatively entertaining. Though would take my money back if I could.

Date of experience: May 17, 2017
New York
1 review
0 helpful votes
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Getting old
May 19, 2017

JibJab is reliable but the new cards are unimaginative and the music is too much pop music. The content needs refreshment.

Date of experience: May 17, 2017
Michigan
2 reviews
7 helpful votes
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Great fast customer service!
May 19, 2017

Great fast response from customer service took care of my issue first time. Would use again. Thank you!

Date of experience: May 17, 2017
Florida
1 review
0 helpful votes
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She LOVED it.!
May 19, 2017

Easy to purchase, easy to download and easy to make my video. Had fun doing it too... THANKS!

Hmmmm not liking this requirement for 100 characters...

Date of experience: May 17, 2017
Ireland
1 review
0 helpful votes
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Great stuff and very funny
May 19, 2017

Meets the occasion every time - family and friends love it! I would recommend Jibjab cards to anyone looking to send something unique.

Date of experience: May 17, 2017
Ireland
1 review
0 helpful votes
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Great fun way to celebrate special occasions with family and friends. Easy to set up with great results. Good selection of options for all occasions. Love it!

Date of experience: May 17, 2017
New York
1 review
0 helpful votes
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Why do I have to subscribe!
May 19, 2017

There are some great e-cards and videos on the site. The only disappointment is that I have to subscribe for a year.
An option to buy a one off greeting would be a great addition to the options

Date of experience: May 17, 2017
Washington
1 review
0 helpful votes
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^_^ Love us some JibJab
May 18, 2017

I activated my membership a 2nd time because these always entertain and make our family members happy (not to mention save our bacon when we forgot to plan ahead)

Date of experience: May 16, 2017
New York
1 review
0 helpful votes
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Awesome
May 18, 2017

Easy to make and fun. It's better than going out to buy a card. It's great for the whole family and friends.

Date of experience: May 16, 2017
Texas
1 review
0 helpful votes
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Great Customer Service
May 18, 2017

Unlike other sites that either don't post a phone # where you can reach them for help, or that don't reply to your email for days or weeks, JibJab has excellent customer service - I received an immediate reply to my email request and my issue was resolved within minutes. Thanks for caring for your customers like you do!

Date of experience: May 16, 2017
New York
1 review
0 helpful votes
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I really love it!
May 18, 2017

I really enjoyed making ecards for my family and friends. It puts a smile on their faces and give them quite a hearty laugh when they see their faces starring on the music videos.

Date of experience: May 16, 2017
New Zealand
1 review
0 helpful votes
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Downloading is not available
May 18, 2017

It is easy to make a video. However, it is limited for sharing only, it cannot be downloaded for keepping as a good memory by a receiver.

Date of experience: May 16, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA