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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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Puts a smile to everyone's faces. I received a few from a family member and just had to sign up. I go back to them for a good laugh, which of course is the best medicine.
I wanted to download and put my video on a DVD for my mom as part of her Mother's Day gift. However, JibJab doesn't let you download the videos after you created them even as a paying customer! What looked like a promising service left me dissatisfied.
I feel like $18 is way too much for what I got in return. $10 would have felt more appropriate, max. Or I would have preferred to pay by card.
I used JibJab to send a Mother's Day card. My mom never received the email, and I had to log-in to send it again. Once she did receive it, she had to configure Google Chrome to allow it to play Adobe Flash content.
It's 2017 -- sites need to move away from Flash.
Everybody loved the video i created for my mom. It was so funny. I chose the salsa dancer. What's funny is she cannot dance for anything. If it had to save her life, forget it!
Not user friendly. I attempted to add a face to a card. Had placement, mouth placement, etc., and when I sent it, it was as if I had never input the face at all. Very disappointed
I'm very disappointed that now there is no option to further edit face shapes like there used to be! It made them so much more lifelike and "realistic", less weird dodgy shaped faces, because that doesn't suit everyones face shape and ends up cutting half the face off.
Apart from that it's still relatively entertaining. Though would take my money back if I could.
JibJab is reliable but the new cards are unimaginative and the music is too much pop music. The content needs refreshment.
Great fast response from customer service took care of my issue first time. Would use again. Thank you!
Easy to purchase, easy to download and easy to make my video. Had fun doing it too... THANKS!
Hmmmm not liking this requirement for 100 characters...
Meets the occasion every time - family and friends love it! I would recommend Jibjab cards to anyone looking to send something unique.
Great fun way to celebrate special occasions with family and friends. Easy to set up with great results. Good selection of options for all occasions. Love it!
There are some great e-cards and videos on the site. The only disappointment is that I have to subscribe for a year.
An option to buy a one off greeting would be a great addition to the options
I activated my membership a 2nd time because these always entertain and make our family members happy (not to mention save our bacon when we forgot to plan ahead)
Unlike other sites that either don't post a phone # where you can reach them for help, or that don't reply to your email for days or weeks, JibJab has excellent customer service - I received an immediate reply to my email request and my issue was resolved within minutes. Thanks for caring for your customers like you do!
I really enjoyed making ecards for my family and friends. It puts a smile on their faces and give them quite a hearty laugh when they see their faces starring on the music videos.
It is easy to make a video. However, it is limited for sharing only, it cannot be downloaded for keepping as a good memory by a receiver.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to help@jibjab.com with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)