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JibJabReviews 12,912

3.8

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155
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Australia
1 review
0 helpful votes
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Same old... same old!
December 20, 2016

I was abit surprised to have some of the old ones still on show from previous years... abit disappointing really... some new cards would not go astray... as people still remember the one's I sent in 2014 of sorts!

Date of experience: December 18, 2016
Florida
1 review
0 helpful votes
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Extremely difficult to use
December 20, 2016

You pay to set up an account and can not access your saved heads to us that have been saved to your account. I'm going to dispute the charge with my credit card because there is no help option and no one will respond. Cute idea very poor execution.

Date of experience: December 18, 2016
Texas
1 review
0 helpful votes
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Misleading
December 20, 2016

Very angry and upset! Was sadly informed that I was only paying $1.50 for one month. I canceled by service the same day because I only wanted one month and was still charged 18$ for the year.

Date of experience: December 18, 2016
Washington
1 review
0 helpful votes
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Awesome fun and great customer service!
December 20, 2016

I had an issue and the customer service department fixed my problem right away. Jib Jab is a very fun site for talking cards. Love it!

Date of experience: December 18, 2016
West Virginia
1 review
0 helpful votes
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Customers come first with JibJab
December 20, 2016

I had a simple request. I sent one e-mail and within a very short time my request was handled. Unheard of these days. I'm a fan!

Date of experience: December 18, 2016
Australia
1 review
0 helpful votes
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Don't bother paying
December 20, 2016

Don't bother paying for a better service. You paying to send a link to your friends that contains more than 3/4 JibJab website and advertising. The video you make (and have to pay an automatic recurring payment for) is less than 1/4 of the page. That's fine if you choose to use the free option - it is not fine at all when you pay for the privilege.

Date of experience: December 18, 2016
Pennsylvania
1 review
0 helpful votes
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So much fun!
December 20, 2016

JibJab is awesome! My family and I have so much fun creating and watching the ecards.

Date of experience: December 18, 2016
Australia
1 review
0 helpful votes
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Hilarious Holiday Fun
December 20, 2016

The most fun I've ever experienced making an e-card. Very easy to follow instructions, even for an oldie like me. Thank you JibJab.

Date of experience: December 18, 2016
North Carolina
1 review
0 helpful votes
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Great experience
December 20, 2016

Jib Jab is fun and a wonderful way to share a laugh with family and friends!

Date of experience: December 18, 2016
Canada
1 review
0 helpful votes
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The sled race, and Santa twerk are probably the best. Their are lots, of choices it just think the content could be better. The fun around using this could also improve if you could add storyline with say 10-15 people. Like a funny Scrooge, with different people being character faces. Or Santa and all the reindeer with faces on the reindeer, have a reindeer game snowball fight to make people laugh.

Date of experience: December 18, 2016
Colorado
1 review
0 helpful votes
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Overcharged without notice.
December 20, 2016

Unaware of 18.99 charge. Only was under impression I would be charged 2.99. Ono top of that I couldn't even send it through text so I wasn't even able to use it. So unhappy

Date of experience: December 18, 2016
Australia
1 review
0 helpful votes
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Expensive for bad quality
December 20, 2016

I was shocked that you had to pay a sign up fee that is very expensive, and then purchase the actual download of the video. On top of that, once I paid for the download, the quality of the video was extremely poor.
I don't normally complain, but I was very disappointed with this whole service.

Date of experience: December 18, 2016
New Zealand
1 review
0 helpful votes
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Devon
December 20, 2016

Fantastic, have sent so many christmas e-cards this year and had so many laughs making them

Date of experience: December 18, 2016
Colorado
1 review
0 helpful votes
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Keiths opinion
December 20, 2016

I signed up for a year subscription... I'll get more than my moneys work... fun site and easy to use. You used to put non descript faces in the animations... now it looks like they are not available... only those I paste in.

Date of experience: December 18, 2016
Georgia
1 review
0 helpful votes
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Have some good clean fun
December 20, 2016

Excellent way to laugh with friends and at yourself!

Date of experience: December 18, 2016
Canada
1 review
0 helpful votes
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So easy to do
December 20, 2016

Love JibJab, my family gives me requests and we howl watching them.

Date of experience: December 18, 2016
New York
1 review
0 helpful votes
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When I noticed the videos had black marks on the mouths of the photos I was reluctant to make any more videos feeling I am not getting my money's worth and jipped

Date of experience: December 18, 2016
Canada
1 review
0 helpful votes
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I want my money back
December 20, 2016

There was supposed to be a thirty day free trial, but I have already been charged. I would like to be reimbursed and removed as a member from this site. It wasn't at all what I thought it was.

Date of experience: December 18, 2016
New Zealand
1 review
1 helpful vote
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The Christmas Elf
December 20, 2016

Hi I was delighted with my Jib Jab, except that I got the mouth thingie in the wrong place and every time my elf (me) sang something, it looked like I had a Hitler moustache! Apart from that, my friends all think I'm really clever, so I can't complain really. I'd love to make another one with my mouth in the right place.

Date of experience: December 18, 2016
Canada
1 review
0 helpful votes
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Funny jibjab
December 20, 2016

Lots of different posts to choose from. Lots of fun finding the right ones to send out. Thanks.

Date of experience: December 18, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA