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JibJabReviews 12,912

3.8

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155
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Canada
1 review
0 helpful votes
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Xmas card
December 20, 2016

Very easy to use but had trouble getting address book from another card maker but got it done, also did not know that you could only do 15 cards at one time and had to start over as it would not let me just delete the extra, thanks

Date of experience: December 18, 2016
Texas
1 review
0 helpful votes
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Update site
December 20, 2016

I am sorry, but you have the same old videos over and over, not much new, just old stuff, disappointed. Paid $18.00 for the same old stuff?

Date of experience: December 18, 2016
Arkansas
1 review
0 helpful votes
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So much fun
December 20, 2016

Easy to do and so much fun to see the results. Everyone loved getting the card.

Date of experience: December 18, 2016
GB
1 review
0 helpful votes
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Find the app very easy to use, our young daughters like to make footage laughing uncontrollably when they play it back.

Date of experience: December 18, 2016
Canada
1 review
0 helpful votes
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Birthday Greetings
December 20, 2016

We wanted a funny e. Card for my cousins birthday and found it.
We followed that with a 'dancing and singing' card for Christmas to family and friends.
That resulted in friends joining in and joining JibJab.
Gotta love it...

Date of experience: December 18, 2016
Washington
1 review
0 helpful votes
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Kept Smiles on Faces
December 20, 2016

While the business model keeps changing from free to fee, we continue to use the service to send electronic cards to the staff.

Date of experience: December 18, 2016
North Carolina
1 review
0 helpful votes
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Enjoyable. Fun
December 20, 2016

This has became a Christmas tradition at our office and for my Team. I did this several years ago at Christmas for fun with photos of the people in our office. I was asked several weeks ago... where are the videos. It has became a part of our Christmas work tradition. I would like to see additional videos for next year. I have used some of the same videos the last two years.

Date of experience: December 18, 2016
New York
1 review
0 helpful votes
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Fun time
December 20, 2016

Difficult to get mouth area correct. Had to do several times.

Date of experience: December 18, 2016
California
2 reviews
0 helpful votes
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Loads of laughs
December 20, 2016

I love mak8ng these fun, personalized animated greetings with jib jab every year. It's become a Holiday Tradition

Date of experience: December 18, 2016
Utah
1 review
0 helpful votes
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Dances were dumb
December 20, 2016

What happened to the old dances. These dances were kind of lame.

Date of experience: December 18, 2016
RU
1 review
0 helpful votes
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The shortest way for receiving smiles from close people)

Date of experience: December 18, 2016
Canada
2 reviews
0 helpful votes
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Christmas ecards a disappointment
December 20, 2016

I used your services over the pasted couple of years. This last year. I was a little disappointed, and really I cant use you services again.
You have really nothing new!
I was hoping that you would have more ex: Christmas. One new one!
And it really was not as cute or funny as other years.
I would like to cancel and get my money back.
I was hoping for new stuff, so I took the chance and signed up using your services realizing after you had nothing really new.

Date of experience: December 18, 2016
Texas
1 review
0 helpful votes
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Don't waste your money
December 20, 2016

Didn't realize there was a reoccurring charge.
Couldn't get it to work after spending the time fitting the faces in

Date of experience: December 18, 2016
Iowa
1 review
0 helpful votes
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Fun and easy to do.
December 20, 2016

I had alot of fun making Christmas cards for friends and family. It was easier than I thought it might be.

Date of experience: December 18, 2016
Texas
1 review
0 helpful votes
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Hard To Align
December 20, 2016

I had trouble aligning my picture with the place for the face. It didn't look good. When my mouth moved there was a black space. And near my jowls there were white spaces.

Date of experience: December 18, 2016
Colorado
1 review
0 helpful votes
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Fees
December 20, 2016

I don't think it's right I paid $18 to use the site and see my videos but I had to pay to save it. That's not right.

Date of experience: December 18, 2016
Georgia
1 review
0 helpful votes
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My classroom really wanted to try a 1-month subscription, but it was really difficult to do so and we accidentally paid for a year.

Date of experience: December 18, 2016
Ohio
1 review
0 helpful votes
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Tons of fun for every occasion.
December 20, 2016

I use JibJab for all holidays, birthdays, office parties and random posts. Its always a big hit.

Date of experience: December 18, 2016
Ronda G.
Ohio
1 review
0 helpful votes
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Difficult to navigate
December 20, 2016

I didn't find the site easy to navigate. Labor intensive. Sorry

Date of experience: December 18, 2016
Georgia
1 review
0 helpful votes
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. NOTHING BUT LAUGHS!
December 20, 2016

I purchased JibJab originally to make Christmas videos of my students. We showed them on a big screen to the parents at our party... they went crazy! All of them wanted me to email the JibJab videos of their children to them. It was soooo much fun!

Date of experience: December 18, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA