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JibJabReviews 12,912

3.8

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155
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Spain
1 review
0 helpful votes
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Memebership
December 21, 2016

I dont like it that i have to pay for membership and on top off it i have to pay when i want to download a card...

Date of experience: December 19, 2016
GB
1 review
0 helpful votes
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No one opens
December 21, 2016

Can you tell if any one has opened a card. I have heard nothing from any one, even my daughter said she hadn't.
I would like a refund

Date of experience: December 19, 2016
GB
1 review
0 helpful votes
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Hilarious
December 21, 2016

Corporate card this year was so easy to do. It would be nice to have the option of adding personalized texts too.

Date of experience: December 19, 2016
Australia
1 review
0 helpful votes
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Great fun
December 21, 2016

Excellent way to amuse friends and loved ones with personalised videos.

Date of experience: December 19, 2016
Poland
1 review
0 helpful votes
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I wanted to see the whole demo movie (not the first 5 seconds) and tools, so I had to buy the premium account, and after that I have discovered, that I do not like jbijab movies at all. Now I have to ask for cancel account and refound, and, as a customer, I do not like.

Date of experience: December 19, 2016
GB
1 review
0 helpful votes
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Problem saving pics
December 21, 2016

Had some difficulty attaching pictures, but worked the following day. JibJab offered support.

Date of experience: December 19, 2016
Canada
1 review
0 helpful votes
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Great fun for the family
December 21, 2016

Very easy to use and share with family and friends. Very satisfied with membership!

Date of experience: December 19, 2016
Spain
1 review
0 helpful votes
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Disappointed
December 21, 2016

Found it difficult to use, not enough facebook photos offered to choose from and the finished video didn't get sent to my chosen recipients

Date of experience: December 19, 2016
Louisiana
1 review
0 helpful votes
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Great Christmas card
December 21, 2016

My kids love the video Christmas card. The 3 year old can't stop watching it. We will be doing these videos for every occasion. Easy to use interface.

Date of experience: December 19, 2016
GB
1 review
0 helpful votes
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Jib Jab Review
December 21, 2016

Brilliant - I have used the card for business and family and these funny cards are a wow!

Date of experience: December 19, 2016
South Africa
1 review
0 helpful votes
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Please refund our money
December 21, 2016

I thought I was purchasing a once off video. I see now that over 18 USD has been deducted from our credit card. That is not what we thought we were buying with our credit card.

Date of experience: December 19, 2016
New Zealand
1 review
0 helpful votes
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Christmas JibJab
December 21, 2016

Jib jab is a lot of fun but after paying $18.00 to become a member I am quite shocked to see I would have to pay a further $1.99 to download my jib jabs. I would have expected as a paying member the downloads would be free.

Date of experience: December 18, 2016
Canada
1 review
0 helpful votes
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Fun Christmas cards
December 20, 2016

I had some fun building the cards and sending them off

Date of experience: December 18, 2016
Croatia
1 review
0 helpful votes
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Lot of fun
December 20, 2016

Great site, great animations. I like you choice of music, especially Grieg.

Date of experience: December 18, 2016
Australia
1 review
0 helpful votes
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Christmas for grandchildren
December 20, 2016

Our grandchildren watched video over and over again.

Date of experience: December 18, 2016
Australia
1 review
0 helpful votes
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Very happy
December 20, 2016

Quick response when i had questions and so far things have gone very smooth since i joined JibJab.

Date of experience: December 18, 2016
Alabama
1 review
0 helpful votes
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JibJab experience
December 20, 2016

JibJab is a great site for fun ways to surprise family and friends. Charging $1.99 per download after paying $18.00 for a years subscription is too much. This is my 2nd time joining and only made a couple of cards the first time because FB would not allow them and JibJab's customer service was almost nonexistent but I had forgoten my experience until after I paid again.

Date of experience: December 18, 2016
California
1 review
0 helpful votes
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Editing methods can use some help
December 20, 2016

I wish there were a way to go back a step in the process and change size or rotation or position, rather than having to start all over again by uploading from your photo collection again, the same photo (searching for them among thousands can be a pain.)

Date of experience: December 18, 2016
New Zealand
1 review
0 helpful votes
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The Sled race
December 20, 2016

I made a sled race card with myself and 3 of my cats

Date of experience: December 18, 2016
Texas
1 review
0 helpful votes
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So much fun!
December 20, 2016

I love this site. Easy to use and hysterical options to choose from. Love it.

Date of experience: December 18, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA