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JibJabReviews 12,912

3.8

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155
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Australia
1 review
0 helpful votes
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I miss the old Jibjab
July 8, 2017

I used to be able to download a video file to keep or insert into Powerpoints etc but find this is no longer possible... dissappointed.

Date of experience: July 6, 2017
Australia
1 review
0 helpful votes
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Rapid response help desk
July 8, 2017

Enjoyed Jibjab but wanted help with my account response was ultra quick and polite and had it all sorted in less than 24 hours great service

Date of experience: July 6, 2017
Mississippi
1 review
0 helpful votes
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Awesome
July 8, 2017

Awesome site I would recommend it to all my family and friends they love the pictures I posted on Facebook.

Date of experience: July 6, 2017
Virginia
1 review
2 helpful votes
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Could not work the site
July 8, 2017

I tried everything I could see to include a message. I could not send, then I tried to just send... no luck. After an hour, I ran out of time with no cards sent.

Date of experience: July 6, 2017
New York
1 review
1 helpful vote
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Too Expensive for Nothing
July 8, 2017

There are not enough choices to make videos. And If you want to add more than 5 people you can not. The categories are limited. For $18 dollars a year there should be a lot more variety. I want a refund!

Date of experience: July 6, 2017
Florida
1 review
0 helpful votes
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So satisfied!
July 8, 2017

It was easy and fun! My friends loved it! Best wAy to celebrate especial days! Can't wait for more videos

Date of experience: July 6, 2017
Canada
2 reviews
0 helpful votes
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JibJab Review
July 8, 2017

I find JibJab very easy to use and i enjoy the results. I have recommended it to my friends and family.

Date of experience: July 6, 2017
France
1 review
0 helpful votes
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Funny gift
July 8, 2017

This a great way to reconnect with family who live far away. It made everyone laugh. The photos were easy to upload and the instructions were easy to follow.
Thanks!

Date of experience: July 6, 2017
Texas
2 reviews
0 helpful votes
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Did not get sent to right email
July 8, 2017

While jib jab is convience is good. The card was not sent to right person. I found your site difficult to navigate

Date of experience: July 6, 2017
Iowa
1 review
0 helpful votes
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Confusing
July 8, 2017

I logged on and made a card. I was prompted to pay for my membership so I did even though I already had a membership. I thought it must have expired. Now I seem to have two memberships: one with my primary email address and one with my PayPal email address. How do I fix that?

Date of experience: July 6, 2017
New Jersey
1 review
0 helpful votes
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Not enough choices. I do not Want to be automatically renewed at the end of the year. I do not like being forced to do that

Date of experience: July 6, 2017
Nevada
1 review
0 helpful votes
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I have been using jib jab for years! I love to load the family faces and share the videos at Christmas! Everyone gets a big laugh!

Date of experience: July 6, 2017
Pennsylvania
1 review
0 helpful votes
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No directions
July 7, 2017

Without knowing what to do it took a long time for poor results. After getting the idea of Jim jab I found I did not have the proper pictures which I need it for family. And it just looks stupid

Date of experience: July 5, 2017
Missouri
1 review
0 helpful votes
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Great for the entire Family!
July 7, 2017

Our entire household loves to create, share, laugh, and love JibJab. It is easy enough that everyone can use it on their own!

Date of experience: July 5, 2017
Indiana
1 review
0 helpful votes
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SAA option for reaching alumni
July 7, 2017

Enjoyed making a test for my alumni association. I sent my board using their photos and tried to get them to see the merit in using your product to reach alumni.

Date of experience: July 5, 2017
Georgia
1 review
0 helpful votes
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I had expected the process to be difficult, but it wasn't at all. The instructions were clear and easy to follow. I turned out a "masterpiece" that had all my friends laughing and wanting to know how to make one themselves. Fun, fun, fun! I will make lots more in the future.

Date of experience: July 5, 2017
Wisconsin
1 review
0 helpful votes
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Overall, excellent. More adjustments needed
In face editing software. Seperate points to adjust on face to block out background. Thx

Date of experience: July 5, 2017
Florida
1 review
0 helpful votes
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My review
July 7, 2017

I intend to have an experience soon. The purpose for securing a membership with JobJab is to facilitate good feelings between my self and my natural children.
JibJab seems to be a natural gateway through which my actions, using your tools, may help to foster good will in a somewhat unusual but affirming manner.
I am presently collecting photos to enable this.

Date of experience: July 5, 2017
Illinois
1 review
0 helpful votes
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Lots of fun and well received.
July 7, 2017

The title pretty much says it all. Its hard to say who had more fun with this, me or the ecard recipients.

Date of experience: July 5, 2017
West Virginia
1 review
0 helpful votes
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Review
July 7, 2017

I thought is was easy to set up and use to make the card for my daughters birthday! I was a first time user and was amazed at the simplicity of it.

Date of experience: July 5, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA