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JibJabReviews 12,910

3.8

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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Argentina
1 review
0 helpful votes
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Inserted a variety of family and friends into the dances, and the response have been overwhlemingly positive

Date of experience: June 5, 2017
Israel
1 review
0 helpful votes
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The experience of creating the cards was great, but I needed to download the video and this is not possible.

Date of experience: June 5, 2017
Texas
1 review
0 helpful votes
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My friends and family are having a great time with videos featuring... my friends and family. Wonderful App.

Date of experience: June 4, 2017
Arizona
1 review
0 helpful votes
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Quite easy to use.
June 6, 2017

There were lots of fun selections to choose from. JibJab was quite easy to use for us first-timers. Our recipient liked the birthday card we sent. We have gotten JibJab cards from friends before and enjoyed them, so we thought we'd try it.

Date of experience: June 4, 2017
Michigan
1 review
0 helpful votes
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Fun!
June 6, 2017

I found the sight fun! My only issue I found was that it was unclear where to put the mouth. My videos came out with big black things over the mouth. I have to keep practicing that.

Date of experience: June 4, 2017
Missouri
1 review
0 helpful votes
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Bait and switch
June 6, 2017

All I wanted to do was make a birthday card for my brother and thought it would cost 3.99. Next thing I know, I'm charged 18.99 and have become a member.

Date of experience: June 4, 2017
Alessandra S. JibJab Rep
over a year old

Please send an email to help@jibjab.com, and we will be happy to help!

Maryland
1 review
0 helpful votes
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Limited options
June 6, 2017

Disappointed in the limited options I found, not flexible with # of faces to add. I will be requesting a refund and not use the site again.

Date of experience: June 4, 2017
GB
1 review
0 helpful votes
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Brilliant
June 6, 2017

I'm a newbie to JibJab, very impressed with content and overall concept!
Keep up the good work Jibjab peeps!

Date of experience: June 4, 2017
New York
1 review
0 helpful votes
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Unclear directions
June 6, 2017

I could not access the pictures I had chosen for past cards and there were no instructions on how to do that.

Date of experience: June 4, 2017
France
1 review
0 helpful votes
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Very good
June 6, 2017

Very pleasant to do, it's intuitive.Its could be better with most various item!

Date of experience: June 4, 2017
Australia
1 review
0 helpful votes
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Cost
June 6, 2017

I paid the £18 requested for a years supply of cards. There was no mention of any other cost when I looked at my bank account I was charged £24 I only sent one card and to my own email to see how it worked, I ended up with 4 I thought I had cancelled the first one and could not change it I found it very frustrating

Date of experience: June 4, 2017
Australia
1 review
0 helpful votes
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Overcharged for one year subscription instead of the two videos I wanted?!?!?!?! Ripped off

Date of experience: June 4, 2017
Alessandra S. JibJab Rep
over a year old

Please send an email to help@jibjab.com, and we will be happy to help.

New Mexico
2 reviews
0 helpful votes
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Fun
June 5, 2017

Personalizing is a bit of a challenge but I'm not all that tech savvy. I give it a 5 because it worked despite my computer limited skill set.

Date of experience: June 3, 2017
Canada
1 review
0 helpful votes
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Enjoyable
June 5, 2017

I have to admit I enjoy the cards as much as or possibly more than those i send to. That being said it has gone up in price a little.

Date of experience: June 3, 2017
California
1 review
0 helpful votes
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Our video was photobombed
June 5, 2017

We love jibjab but were surprised that when viewed on a smartphone the video we created started out with a couple of seconds of a stranger's face. Very odd.

Date of experience: June 3, 2017
North Carolina
1 review
0 helpful votes
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Perfect
June 5, 2017

Perfect perfect perfect perfect perfect perfect perfect perfect perfect perfect perfect perfect perfect perfect perfect
Perfect perfect

Date of experience: June 3, 2017
Italy
1 review
0 helpful votes
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Wondeful &funny
June 5, 2017

Wondeful site to send funny message to friends. Easy to use. An idea for Developer of the site: give users the possibilità to download video

Date of experience: June 3, 2017
District of Columbia
1 review
1 helpful vote
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Where did I go wrong?
June 4, 2017

I spent some time hunting and uploading photos to add to the card, but after that effort, somehow they were not included.

Date of experience: June 2, 2017
Paraguay
1 review
0 helpful votes
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Not so user friendly
June 4, 2017

Some of the music videos are cool, but personalizing them is not so user friendly, IMO.

The non-music videos are, frankly, lame.

Date of experience: June 2, 2017
GB
1 review
0 helpful votes
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Found the site easy to use and very amusing videos to choose from. I would like to see Village People doing YMCA

Date of experience: June 2, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA