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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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The experience of creating the cards was great, but I needed to download the video and this is not possible.
My friends and family are having a great time with videos featuring... my friends and family. Wonderful App.
There were lots of fun selections to choose from. JibJab was quite easy to use for us first-timers. Our recipient liked the birthday card we sent. We have gotten JibJab cards from friends before and enjoyed them, so we thought we'd try it.
I found the sight fun! My only issue I found was that it was unclear where to put the mouth. My videos came out with big black things over the mouth. I have to keep practicing that.
All I wanted to do was make a birthday card for my brother and thought it would cost 3.99. Next thing I know, I'm charged 18.99 and have become a member.
Disappointed in the limited options I found, not flexible with # of faces to add. I will be requesting a refund and not use the site again.
I could not access the pictures I had chosen for past cards and there were no instructions on how to do that.
Very pleasant to do, it's intuitive.Its could be better with most various item!
I paid the £18 requested for a years supply of cards. There was no mention of any other cost when I looked at my bank account I was charged £24 I only sent one card and to my own email to see how it worked, I ended up with 4 I thought I had cancelled the first one and could not change it I found it very frustrating
Overcharged for one year subscription instead of the two videos I wanted?!?!?!?! Ripped off
Please send an email to help@jibjab.com, and we will be happy to help.
Personalizing is a bit of a challenge but I'm not all that tech savvy. I give it a 5 because it worked despite my computer limited skill set.
We love jibjab but were surprised that when viewed on a smartphone the video we created started out with a couple of seconds of a stranger's face. Very odd.
Wondeful site to send funny message to friends. Easy to use. An idea for Developer of the site: give users the possibilità to download video
I spent some time hunting and uploading photos to add to the card, but after that effort, somehow they were not included.
Some of the music videos are cool, but personalizing them is not so user friendly, IMO.
The non-music videos are, frankly, lame.
Found the site easy to use and very amusing videos to choose from. I would like to see Village People doing YMCA
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to help@jibjab.com with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)
Please send an email to help@jibjab.com, and we will be happy to help!