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JibJabReviews 12,910

3.8

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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Japan
1 review
1 helpful vote
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Quick and easy. Lots of choices.
June 12, 2017

All good. Clever options and lots of them. Didn't use face insert option but it looked easy to use. Good job.

Date of experience: June 10, 2017
Canada
1 review
0 helpful votes
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Yes i really like jib jab
June 11, 2017

But i used to like it more when you could modify the faces better. Having a standard face makes their heads too big. You should have your old choice from before where you can make the face smaller and compliment people instead of making them have big heads. And have the standard one for people that don; t care. All in all I love your jib jabs but the old faces to make where the best

Date of experience: June 9, 2017
New York
1 review
0 helpful votes
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Jib Jab Video
June 11, 2017

I love doing the Jib Jab Video for my Friends and Family they love what I do and would love see new Video on Jib Jab site

Date of experience: June 9, 2017
California
1 review
0 helpful votes
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If you allowed me to remove your advertisement from the video, I'd be willing to continue with your service.

You should be paying me to advertise your service. No way in Hell that I'm going to PAY YOU to advertise your service.

Date of experience: June 9, 2017
California
1 review
0 helpful votes
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First time use
June 11, 2017

Very fun! I enjoyed making a couple of cards for the June birthdays. I hope to use this service often.

Date of experience: June 9, 2017
Ohio
1 review
0 helpful votes
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Back on the Jib Jab
June 11, 2017

I enjoy picking the unique Jib Jab's and inputting my friends and family into them to post on Facebook for all to see.

Date of experience: June 9, 2017
Colorado
1 review
0 helpful votes
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Fun web cards
June 8, 2017

I have used Jib Jab a couple of years. They are fun and people enjoy them. My only complaint is that you are limited on the number of words you can write in the message. We are using the card as an invite to our birthday/anniversary party and have to make two cards to send all the details

Date of experience: June 6, 2017
Texas
1 review
0 helpful votes
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Frustrating
June 8, 2017

Difficult to use. Hard to edit. Hard to send. It was just not a good experience and I want to cancel, get a recund.

Date of experience: June 6, 2017
Colorado
1 review
0 helpful votes
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Love this site!
June 8, 2017

What do you get your dad on his 79th birthday, who doesn't need anything? A Jib Jab video of himself! My dad's newly widowered and lives in Arizona. I thought of Jib Jab because they are so funny and really cheer people up. It worked! Thank you.

Date of experience: June 6, 2017
California
1 review
0 helpful votes
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They are true to their word.
June 7, 2017

Unfortunately my phone just was not compatible with the jibjab app. I let the support team know this and received a full refund within the hour. I am surprised and could not ask for anything more from a company thanks guys YOU HANDLE BUSINESS WELL.

Date of experience: June 5, 2017
Texas
1 review
0 helpful votes
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It wasnt all that great
June 7, 2017

The pictures didn't really look good, I wasn't all that happy overall w my video. The openings of the mouthes where too big and that made it look dumb

Date of experience: June 5, 2017
Mexico
1 review
0 helpful votes
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Jib jab card
June 7, 2017

Great alternative to other e card sites. Funny. For the person who doesn't want to always send the super sentimental cards.
Fun to share.

Date of experience: June 5, 2017
California
3 reviews
0 helpful votes
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I like it - just a suggestion
June 7, 2017

I would appreciate an "Invite" category; fun invites to parties, anniversaries, wine tasting, etc, unless you have a non-compete with eVite. Thanks

Date of experience: June 5, 2017
Florida
1 review
0 helpful votes
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Fun way to say happy birthday.
June 7, 2017

Funny ways to make someone laugh. My mom always loves these e-cards. It's a great site. The birthday options are limited, and don't change. After using them all for a few years, would be great to get some new options.

Date of experience: June 5, 2017
Minnesota
1 review
0 helpful votes
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Poor communication
June 7, 2017

I tried 3 times to cancel this and I am still being billed. Not user friendly when you want to cancel

Date of experience: June 5, 2017
California
1 review
0 helpful votes
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Better cards
June 7, 2017

The cards offered here were different and much more interesting. My other card site was starting to get stale and bland.

Date of experience: June 5, 2017
Colorado
1 review
0 helpful votes
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Fun
June 7, 2017

Jibjab is a fun site. I enjoy the dance videos when they sing.The app is easy to use which makes it more enjoyable

Date of experience: June 5, 2017
GB
1 review
0 helpful votes
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Not what I expected
June 7, 2017

Site doesn't allow a one off payment. I signed up and now the site doesn't recognise my details so I can't unsubscribe. Videos were shared on Facebook and only worked for the day. Can't go back to replay.

Date of experience: June 5, 2017
Canada
1 review
0 helpful votes
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Disappointed
June 7, 2017

Returning customer and again the same old videos.

New videos to few and far apart...

Date of experience: June 5, 2017
Florida
1 review
0 helpful votes
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My opinion
June 7, 2017

I renewed my subscription because it's a good value for me. The only thing I'd like to see improved is the selection of dancing/singing cards available for birthdays, especially. I am a senior citizen and the choices are limited.

Date of experience: June 5, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA