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JibJab

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Texas
1 review
0 helpful votes
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Jib Jab, good stuff
February 22, 2017

I would give JJ a 5 star review but the site was a bit difficult to use.

The site has many great, original, creative cards to make and send. The gave my lady and me a lot of laughs and enjoyment.

I recommend.

Sek

Date of experience: February 20, 2017
North Carolina
1 review
0 helpful votes
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GREAT CUSTOMER SERVICE
September 30, 2016

In a time where you usually get a recorded voice reading you a menu of options, my email to Jib jab was responded to the same day I sent it, in the way I wanted it to go. They were friendly and helpful. Thanks!

Date of experience: September 28, 2016
GB
3 reviews
0 helpful votes
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What an easy experience
June 19, 2016

This was my first time with these guys - as I found their website after a google search. I found it very easy to set up a subscription and then it was still easy to select and personalize an ecard to send to my Mum for her birthday. She was very happy with it.
This was very satisfying and so far I am very happy using this website, and have no reason to think that my further use with these guys will not be difficult at all. The subscription is very reasonable when i consider how much it costs per month - and I will be making a lot of use of this fantastic ecard service.
Well done JIBJAB.

Date of experience: June 17, 2016
California
1 review
0 helpful votes
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Can't download videos
May 2, 2017

Even though the FAQ explains how to download JibJab videos, the information is outdated because this is no longer an option. For most people this is probably not a deal breaker, but for my purposes it was a big issue.

Date of experience: April 30, 2017
Georgia
1 review
0 helpful votes
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So easy!
February 22, 2017

JibJab is so easy to use! It was a great way to do something special for Valentine's Day. I had thought I'd need to do significant photo editing before uploading, but all I had to do was take my raw photos, upload them, then do the rest with the easy and intuitive tools on the site. Will definitely use again!

Date of experience: February 20, 2017
Washington
1 review
0 helpful votes
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First of all, this a super way to send greetings to your friends and family, and any coworker. The staff is very helpful, knowledgeable and great at answering questions and troubleshooting. I just joined jibjab this morning, and I am hooked! Thank you for live help for service and great products! The graphics and story lines on your videos are terrifically fitting! My recipients will be very happy and pleased to see themselves immortalized! Plus, staff also provided great advice such as what to consider when scheduling to send ecards on future dates and other information. THANK YOU SO MUCH! This is a FUN way to send greetings and celebrate!

Date of experience: June 7, 2016
South Carolina
1 review
0 helpful votes
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I don't see my Dad often, and at 80 I'm grateful he's still around to talk to. He has sworn off computers and technology -- but I sent him a jibjab Father's Day Card via my Mom and he LOVED it. Laughed out loud! We got to enjoy it over the phone. JibJab is the new Hallmark -- just wait and see.

Date of experience: June 19, 2016
Michigan
2 reviews
0 helpful votes
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Fun, but limited
July 7, 2016

It is a fun product, but I would like more videos to choose from. The controls could have a little more fine-tuning. And why not an option to add additional actors, even if the option has to be purchased?
I think the product is good, but not quite worth the $18/year just yet. More videos would change my mind.

Date of experience: July 5, 2016
New Zealand
1 review
1 helpful vote
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The Christmas Elf
December 20, 2016

Hi I was delighted with my Jib Jab, except that I got the mouth thingie in the wrong place and every time my elf (me) sang something, it looked like I had a Hitler moustache! Apart from that, my friends all think I'm really clever, so I can't complain really. I'd love to make another one with my mouth in the right place.

Date of experience: December 18, 2016
New Zealand
1 review
1 helpful vote
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About an order I placed on August 5th
August 10, 2017

I wanted to sent a quality card to my wife for her birthday on the 5th and you accepted my money (30 day free trial?) but failed to send the card. I made contact the next day about this but you have failed to respond. I am NOT a happy person. I would now like to apologise for the previous complaint. The fault was mine...

Date of experience: August 7, 2017
Australia
1 review
1 helpful vote
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Billed twice for the same video
January 7, 2017

I rejoined JibJab to use the Happy video. After several tries I sent it to my family and was asked for modifications. When I logged in and changed the video and resent it, I was charged another US$18. The reason I tried to change it is the silly black mouth that opens up when any character sings. There should be an option to remove mouth movements entirely.

Date of experience: January 5, 2017
Washington
1 review
0 helpful votes
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Super helpful for last minute procrastinators
August 11, 2016

I love sending cards, however I always misjudge how much time I have or simply forget until the date of. With Jib Jab I can send personalized cards that look like I put a lot of thought into it but still get everything done in the last minute.

Date of experience: August 9, 2016
California
1 review
0 helpful votes
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A wonderful gift
January 24, 2017

I made a 5-person birthday video using "Celebration" from the 70's. I had a ball making it and a bigger thrill with how well it was received. The birthday girl loved it and shows it to everyone. What a perfect gift. It is made specifically for the recipient, is never returned or under-appreciated, costs virtually nothing, brings smiles and laughs and lasts forever.

Date of experience: January 22, 2017
Canada
1 review
0 helpful votes
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Jib Jab error
February 17, 2017

Got a notice that I had been charged for Jib Jab. This was a surprise to me, so I sent an e-mail to them and within a day the issue had been resolved. I appreciate fast service, and also the fact that they followed up to explain what had happened. Very happy with the service and the speedy resolution.

Date of experience: February 15, 2017
Washington
2 reviews
6 helpful votes
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Site hasn't changed much
August 4, 2016

Years ago, i thought the site was funny. However, it seems like the site has stayed the same even though technology has moved ahead. Therefore the graphics and morphing of the "round head" onto characters are early 90 vintage technology. Your site, coding needs to be updated.

Date of experience: August 2, 2016
Oregon
1 review
0 helpful votes
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Needs a little work
December 29, 2016

Should be able to resize/crop heads instead of having to delete them and start over. Also, the site is confusing on how to just get to a new song. Overall, the songs and dancing are cute and the end result makes everyone laugh so a fun experience.

Date of experience: December 27, 2016
California
1 review
0 helpful votes
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Help me figure this out
December 29, 2016

Ok, so, when I went to click on where I wanted to save my jibjab cards I didn't pick a site that I can now find. I don't remember what I picked and to re-download them is not working. I'm old, I need simple and none of this experience has been simple. I can't find my cards but I actually loved what my grandchildren and I made. Sigh

Date of experience: December 27, 2016
Washington
1 review
0 helpful votes
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Incomplete ecards and all, in the app.
April 18, 2017

Bad quality, poor design of the app, this is very incomplete and is very slow on my ipad pro
I am a member since 2011 and I am disappointed to see that they do not do new things, it is boring and they do not have variety. But they put more attention to this, I will ask for my refund that I pay. I do not know if in the pc they have more new things, but in My ipad tablet there is little to have fun.

Date of experience: April 16, 2017
India
1 review
0 helpful votes
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Sharing personalised content is awful
June 26, 2016

I get a membership. Then I charged more to download a video. This is ridiculous.
I create a video on the mobile "app" and then want to share it with folks at a later time? Well, the user experience for that is non-existent. In fact, your mobile app experience is a joke. You are a content creation company, and yet you make it nearly impossible to share content created by your users.

You'll be a flash in the pan sooner than you think. You need to fix your business and customer engagement model immediately.

Date of experience: June 24, 2016
Georgia
1 review
0 helpful votes
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Web site issue
December 31, 2016

I tried several time to make the xmas videos where you put in your faces. I tried 4 styles and each time I got my phases ready then hit "get started". Without exception I got sent back to the home page and could not make my videos. So nobody got videos for Christmas. It was time consuming and it sucked

Date of experience: December 29, 2016

Overview

JibJab has a rating of 3.6 stars from 12,910 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JibJab most frequently mention customer service, much fun and birthday card. JibJab ranks 1st among Greeting Cards sites.

service
166
value
183
returns
61
quality
154
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