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JibJabReviews 12,910

3.8

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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RU
1 review
0 helpful votes
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It spoiled the mood
January 17, 2017

Removed from the card amount 9 times greater than that indicated.It spoiled the mood. I was very upset.

Date of experience: January 15, 2017
Australia
3 reviews
0 helpful votes
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Fabulous!
January 17, 2017

Fun and quirky idea for those who have everything. A personalised card is a great way to let your recipient know that you are special to them. It puts a smile on their face to think you took the time to make an individual card just for them.

Date of experience: January 15, 2017
Israel
1 review
0 helpful votes
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Quick response
January 16, 2017

I sent an email regarding an automation payment renewal and i got refund on that day they worked closely with paypal

Date of experience: January 14, 2017
Colombia
1 review
0 helpful votes
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Excelente
January 16, 2017

Siempre me ha gustado esta página. Me parece genial todos los motivos que hay para hacer tarjetas las cuales son muy divertidas tanto para mi como para las personas con las que las comparto.

Date of experience: January 14, 2017
North Carolina
1 review
0 helpful votes
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Enjoyable!
January 16, 2017

Great app/website! Creative, humorous and clean fun for the whole family! I really enjoy making the videos and sharing them with family everywhere!

Date of experience: January 14, 2017
California
1 review
0 helpful votes
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Took me overly long to find my heads to make a video. You have to make the selections alot easier to find utilize

Date of experience: January 14, 2017
South Carolina
1 review
0 helpful votes
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I have been sending Jib Jabs for years and my family and friends and work associates all appreciate them and find them hilarious! My only suggestion is to upgrade and update some of the offerings as I am running out of appropriate, funny choices and will not send the same ones over and over!

Date of experience: January 14, 2017
Florida
1 review
0 helpful votes
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Funny
January 16, 2017

Great way to make the recipient smile! My dad really got a kick out of his birthday card. I love getting them too.

Date of experience: January 14, 2017
Colorado
2 reviews
0 helpful votes
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Fun Greeting
January 16, 2017

I enjoy making and sending the JIBJAB cards. Such fun! The faces are easy to add. The person receiving the card feels that he/she has received something special. Thank you for JibJabs!

Date of experience: January 14, 2017
Australia
1 review
0 helpful votes
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Very good choice to select
January 16, 2017

My original Xmas one i got 4 years ago, is liked by everyone we show
The music and singing is excellent. We sent one to a Musician and he liked it very well

Date of experience: January 14, 2017
Illinois
1 review
0 helpful votes
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Fun
January 16, 2017

We had a ball making these for the holiday's using our family's heads so many laughs so much fun! We put them on a DVD and showed them Christmas afternoon cant stop making them! Fun!

Date of experience: January 14, 2017
Colorado
1 review
0 helpful votes
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JibJab Experience
January 16, 2017

Tons of fun searching for e-cards on JibJab! Lots of great new e-cards to choose from and the people who received the card were delighted. I love JibJab!

Date of experience: January 14, 2017
New York
2 reviews
0 helpful votes
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Returning customer
January 16, 2017

I like the product but didn't like having to sign up for automatic renewals. I did change this in preferences.

Date of experience: January 14, 2017
New York
2 reviews
0 helpful votes
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Love these JibJabs!
January 16, 2017

I try to use a jibjab to send to anyone having a birthday, anniversary, celebration, or whatever. They are fun to watch and people just love seeing themselves in them!

Date of experience: January 14, 2017
Oregon
1 review
0 helpful votes
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Great videos but need rating system!
January 16, 2017

While I personally love the creativity and uniqueness of all the videos and cards I've found on here, they are not all equally appropriate for my kids to click on. It would be a good idea to have a rating or an alert system on each thumbnail. You know how they put a red hot chili pepper on the menu when you should expect spicy? Like that, Simple.;-)

Date of experience: January 14, 2017
Canada
1 review
0 helpful votes
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When I have a concern, I sent my request for investigate, you company look into the matter promptly. Thank you. Your service is impeccable and highly recommended.

Date of experience: January 13, 2017
Minnesota
1 review
0 helpful votes
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Saving on Postage Costs
January 15, 2017

Feedback I've received indicates friends and relatives enjoy the personalized videos celebrating their special events a lot more than a paper card.

Date of experience: January 13, 2017
India
1 review
0 helpful votes
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Great site & customer service
January 15, 2017

This is a fun site. Easy to use and fantastic customer service. Highly recommended. You call also download the videos you make for a nominal fee

Date of experience: January 13, 2017
Virginia
1 review
0 helpful votes
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No worries, no strings
January 15, 2017

I appreciated that JibJab closed my account and refunded my yearly fee without any hassle. Enjoy the sight, but was not using it as frequently as I would have liked. But a great product.
And who knows, I may find another opportunity to use it.

Date of experience: January 13, 2017
Minnesota
1 review
0 helpful votes
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Fun but could be funner
January 15, 2017

I like making cards featuring the same 4 people (2 couples) and am bummed that there are quite a few cards where you *have* to use 5 people. Also why is there no way to store email addresses of the people you send to over & over so you don't have to retype them every time?

Date of experience: January 13, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA