On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Removed from the card amount 9 times greater than that indicated.It spoiled the mood. I was very upset.
Fun and quirky idea for those who have everything. A personalised card is a great way to let your recipient know that you are special to them. It puts a smile on their face to think you took the time to make an individual card just for them.
I sent an email regarding an automation payment renewal and i got refund on that day they worked closely with paypal
Siempre me ha gustado esta página. Me parece genial todos los motivos que hay para hacer tarjetas las cuales son muy divertidas tanto para mi como para las personas con las que las comparto.
Great app/website! Creative, humorous and clean fun for the whole family! I really enjoy making the videos and sharing them with family everywhere!
Took me overly long to find my heads to make a video. You have to make the selections alot easier to find utilize
I have been sending Jib Jabs for years and my family and friends and work associates all appreciate them and find them hilarious! My only suggestion is to upgrade and update some of the offerings as I am running out of appropriate, funny choices and will not send the same ones over and over!
Great way to make the recipient smile! My dad really got a kick out of his birthday card. I love getting them too.
I enjoy making and sending the JIBJAB cards. Such fun! The faces are easy to add. The person receiving the card feels that he/she has received something special. Thank you for JibJabs!
My original Xmas one i got 4 years ago, is liked by everyone we show
The music and singing is excellent. We sent one to a Musician and he liked it very well
We had a ball making these for the holiday's using our family's heads so many laughs so much fun! We put them on a DVD and showed them Christmas afternoon cant stop making them! Fun!
Tons of fun searching for e-cards on JibJab! Lots of great new e-cards to choose from and the people who received the card were delighted. I love JibJab!
I like the product but didn't like having to sign up for automatic renewals. I did change this in preferences.
I try to use a jibjab to send to anyone having a birthday, anniversary, celebration, or whatever. They are fun to watch and people just love seeing themselves in them!
While I personally love the creativity and uniqueness of all the videos and cards I've found on here, they are not all equally appropriate for my kids to click on. It would be a good idea to have a rating or an alert system on each thumbnail. You know how they put a red hot chili pepper on the menu when you should expect spicy? Like that, Simple.;-)
When I have a concern, I sent my request for investigate, you company look into the matter promptly. Thank you. Your service is impeccable and highly recommended.
Feedback I've received indicates friends and relatives enjoy the personalized videos celebrating their special events a lot more than a paper card.
This is a fun site. Easy to use and fantastic customer service. Highly recommended. You call also download the videos you make for a nominal fee
I appreciated that JibJab closed my account and refunded my yearly fee without any hassle. Enjoy the sight, but was not using it as frequently as I would have liked. But a great product.
And who knows, I may find another opportunity to use it.
I like making cards featuring the same 4 people (2 couples) and am bummed that there are quite a few cards where you *have* to use 5 people. Also why is there no way to store email addresses of the people you send to over & over so you don't have to retype them every time?
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to help@jibjab.com with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)