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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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I love making videos and incorporating my friends and family. They also love seeing them. Everyone is laughing.
Great variety and easy to create vids. Nice to have the list of videos I have made to resend or review.
I was really disappointed with the paucity of content for categories like birthdays, mother's day, etc. JibJab has been in business a long time and I expected something similar to "Greetings" or other free card services. I also found video too short and musical selections and characters not culturally diverse. Also, no 24/7 chat or customer service number was not helpful when I encountered some download issues and technical site issues. Overall, I like the concept, but more investment in content is needed.
I have a blast designing birthday cards for my Friends and Family. I love the card designs and how easy the site is to use!
Paid for jibjab on credit card... can't get into account... no live person to contact. Very unprofessional compsny
My granddaughter enjoys "making videos" with family members. Fun activity! The entire family thinks the videos are really funny.
Need more creativity, maybe 3d or additional editing tools.#######################################@@@@@@@$@@@@@@@@@@@@@@@@@@@@@@@@@
Not only do you have to pay monthly for a subscription, but once you do you still have to pay for anything made that you want to send to friends or family. I can't understand why, most of the videos on here are mediocre and subpar at best. If I pay for a subscription, why do I have to pay again for anything made? It's not like anything on here is worth the secondary prices so I'm not sure why there's a double charge.
I love seeing the familiar faces dancing to funny old songs. It's hilarious and makes everyone laugh! Great way to make someone's day brighter.
Recipients just love the cards. Additional themes appreciated such as sports (golfers, swimmers, joggers, etc.) or musicians (piano, guitar, violin players, etc.) or occupations (typists, office workers, etc.)
I miss the sardonic wit that used to be present in your materials.
Your technology is good, content is weak
I paid for a month at the end of March. Used it for a couple of greetings. When I tried to use it at beginning of April was asked for another fee. I feel my original fee should have covered the time from March 16 to April 16. So I unsubscribed.
Need to add options for kids as well. Seldom we can send birthday videos to children because nothing is suitable for them.
Moreover, we want to see more new videos.( I always seem to send the same ones.)
I have been a JibJab member for 4-5 years.
Easy to use and great to enjoy
Easy to use and great to enjoy
Easy to use and great to enjoy
Easy to use and great to enjoy
Easy to use and great to enjoy
Easy to use and great to enjoy
Easy to use and great to enjoy
Everyone I'm sending cards to are really enjoying them. I am so pleased with them myself. I love the fact I can send cards for any occasion..
JibJab does exactly what it is designed to do. The cards I've sent were received and enjoyed. The only improvement I would like is confirmation when cards are received, not just when sent.
I can rely on JibJab. Creative and funny skits adding the faces of friends and family, always a hit!
Not enough choices, especially for music videos. I wanted to make some for my grandkids but there are very few appropriate video. Not work the subscription, in my opinion.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to help@jibjab.com with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)