business logo of JibJab

JibJabReviews 12,910

3.8

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate JibJab?
grey star
grey star
grey star
grey star
grey star

JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

Maryland
1 review
0 helpful votes
Follow Leah L.
Unfollow Leah L.
Share Review
Report Review

I love JibJab
May 5, 2017

I love making videos and incorporating my friends and family. They also love seeing them. Everyone is laughing.

Date of experience: May 3, 2017
Florida
1 review
0 helpful votes
Follow Wayne L.
Unfollow Wayne L.
Share Review
Report Review

Easy to use
May 5, 2017

Great variety and easy to create vids. Nice to have the list of videos I have made to resend or review.

Date of experience: May 3, 2017
Massachusetts
1 review
0 helpful votes
Follow Martin D.
Unfollow Martin D.
Share Review
Report Review

A Paucity of Content
May 5, 2017

I was really disappointed with the paucity of content for categories like birthdays, mother's day, etc. JibJab has been in business a long time and I expected something similar to "Greetings" or other free card services. I also found video too short and musical selections and characters not culturally diverse. Also, no 24/7 chat or customer service number was not helpful when I encountered some download issues and technical site issues. Overall, I like the concept, but more investment in content is needed.

Date of experience: May 3, 2017
Louisiana
1 review
0 helpful votes
Follow Todd S.
Unfollow Todd S.
Share Review
Report Review

I love JibJab!
May 5, 2017

I have a blast designing birthday cards for my Friends and Family. I love the card designs and how easy the site is to use!

Date of experience: May 3, 2017
Colorado
1 review
0 helpful votes
Follow Virginia G.
Unfollow Virginia G.
Share Review
Report Review

Horrible
May 5, 2017

Paid for jibjab on credit card... can't get into account... no live person to contact. Very unprofessional compsny

Date of experience: May 3, 2017
Texas
1 review
0 helpful votes
Follow Sharon V.
Unfollow Sharon V.
Share Review
Report Review

Fun with Kids
May 5, 2017

My granddaughter enjoys "making videos" with family members. Fun activity! The entire family thinks the videos are really funny.

Date of experience: May 3, 2017
Pennsylvania
1 review
0 helpful votes
Follow Dan J.
Unfollow Dan J.
Share Review
Report Review

Need more creativity, maybe 3d or additional editing tools.#######################################@@@@@@@$@@@@@@@@@@@@@@@@@@@@@@@@@

Date of experience: May 3, 2017
New York
1 review
0 helpful votes
Follow Stephanoxis L.
Unfollow Stephanoxis L.
Share Review
Report Review

Not only do you have to pay monthly for a subscription, but once you do you still have to pay for anything made that you want to send to friends or family. I can't understand why, most of the videos on here are mediocre and subpar at best. If I pay for a subscription, why do I have to pay again for anything made? It's not like anything on here is worth the secondary prices so I'm not sure why there's a double charge.

Date of experience: May 3, 2017
Michigan
1 review
0 helpful votes
Follow Kip C.
Unfollow Kip C.
Share Review
Report Review

Fun to make and play
May 5, 2017

I love seeing the familiar faces dancing to funny old songs. It's hilarious and makes everyone laugh! Great way to make someone's day brighter.

Date of experience: May 3, 2017
New York
1 review
0 helpful votes
Follow Maria L.
Unfollow Maria L.
Share Review
Report Review

Entertaining, amusing, funny
May 5, 2017

Recipients just love the cards. Additional themes appreciated such as sports (golfers, swimmers, joggers, etc.) or musicians (piano, guitar, violin players, etc.) or occupations (typists, office workers, etc.)

Date of experience: May 3, 2017
Virginia
1 review
0 helpful votes
Follow Sean C.
Unfollow Sean C.
Share Review
Report Review

I miss the sardonic wit that used to be present in your materials.
Your technology is good, content is weak

Date of experience: May 3, 2017
Canada
1 review
0 helpful votes
Follow Shirley C.
Unfollow Shirley C.
Share Review
Report Review

Poor
May 5, 2017

I paid for a month at the end of March. Used it for a couple of greetings. When I tried to use it at beginning of April was asked for another fee. I feel my original fee should have covered the time from March 16 to April 16. So I unsubscribed.

Date of experience: May 3, 2017
Puerto Rico
1 review
0 helpful votes
Follow Annie V.
Unfollow Annie V.
Share Review
Report Review

Regular
May 5, 2017

Need to add options for kids as well. Seldom we can send birthday videos to children because nothing is suitable for them.
Moreover, we want to see more new videos.( I always seem to send the same ones.)
I have been a JibJab member for 4-5 years.

Date of experience: May 3, 2017
Texas
1 review
0 helpful votes
Follow Byron B.
Unfollow Byron B.
Share Review
Report Review

Super fun for our group
May 5, 2017

Easy to use and great to enjoy
Easy to use and great to enjoy
Easy to use and great to enjoy
Easy to use and great to enjoy
Easy to use and great to enjoy
Easy to use and great to enjoy
Easy to use and great to enjoy

Date of experience: May 3, 2017
Canada
1 review
0 helpful votes
Follow Rachelle M.
Unfollow Rachelle M.
Share Review
Report Review

Fun making cards
May 5, 2017

Everyone I'm sending cards to are really enjoying them. I am so pleased with them myself. I love the fact I can send cards for any occasion..

Date of experience: May 3, 2017
New York
1 review
0 helpful votes
Follow Amy S.
Unfollow Amy S.
Share Review
Report Review

Works as advertised
May 5, 2017

JibJab does exactly what it is designed to do. The cards I've sent were received and enjoyed. The only improvement I would like is confirmation when cards are received, not just when sent.

Date of experience: May 3, 2017
New York
1 review
0 helpful votes
Follow Dyke T.
Unfollow Dyke T.
Share Review
Report Review

When a little humor matters
May 5, 2017

I can rely on JibJab. Creative and funny skits adding the faces of friends and family, always a hit!

Date of experience: May 3, 2017
North Carolina
1 review
0 helpful votes
Follow Mamie -.
Unfollow Mamie -.
Share Review
Report Review

Laughs
May 5, 2017

Always a way to make someone happy,...,...,...,...,...,...,...,...,...,...,...,...,...,...,...,

Date of experience: May 3, 2017
Canada
1 review
0 helpful votes
Follow Roger p.
Unfollow Roger p.
Share Review
Report Review

Fantastic
May 5, 2017

Very nice my friend like to see ther picture and differente occasion like holiday
And birthday very very satisfait will recommente to any one

Date of experience: May 3, 2017
North Carolina
1 review
0 helpful votes
Follow Jibjabber M.
Unfollow Jibjabber M.
Share Review
Report Review

Not enough variety
May 5, 2017

Not enough choices, especially for music videos. I wanted to make some for my grandkids but there are very few appropriate video. Not work the subscription, in my opinion.

Date of experience: May 3, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA