• Jewlr

Jewlr

Overview

Jewlr has a rating of 3.95 stars from 1,161 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jewlr most frequently mention customer service, free gift, and beautiful ring. Jewlr ranks 5th among Fashion Jewelry sites.

  • Service
    56
  • Value
    57
  • Shipping
    59

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 57.1%
Positive
8
Neutral
0
Negative
6
91
See all photos
Special offer from Jewlr
Personalized jewelry. Custom made just for you.
Claim Deal Gain trust and grow your business with customer reviews

What reviewers want you to know

Positive highlights

  • Gave so many personal options really made me feel I was getting my mom the best mothers ring out there!
  • I just gave it to him as a promise ring for our 1year anniversary and he absolutely loves it!

Critical highlights

  • I judge a company on how they rectify the issue and their communication (lack of) and customer service.
How would you rate Jewlr?
Top Positive Review

“Fantastic”

Patti D.
1/17/24

When I ordered I got immediate response, great price, received in 2 days & the presentation was exceptional. The free of the cube necklace just sent it over the top. It is so nice that this customer service still exists. Thank you

Top Critical Review

“Small child jewelry not like what's pictured or detailed.”

Chad M.
3/23/24

This is for children or just junk jewelry. If you say these are real then it's real junk. You can't see the ring or necklace without a magnifying glass. Can't read the engraving so sorry I wasted my time and money I'll definitely be returning them. Stones aren't cut the same paid extra for genuine diamonds on the side of the ring and there just bumps are diamonds even set there? I paid extra for engraving but can't even see it it's small but also barly engraved into the metal. I'm just very unimpressed with all of it. I'll spend more elsewhere for quality items. I recored myself writing this review and I'll post on BBB and sitejabber & Facebook and record any phone calls (this place is shady) till my money is returned. You will be sorry you used this site…

Reviews (1,161)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (106) mothers ring (29) promise ring (20)
Thumbnail of user shawnr432
1 review
0 helpful votes
February 9th, 2023
Verified purchase

The ring was for a friend, and she loved it. I then bought 6 rings for my other friends. I'm giving them sabbath. I think they are going to love them to.
Thank you

Thumbnail of user bertb28
1 review
4 helpful votes
February 6th, 2018

I put a review on here last week because of the terrible service I had received. Long story short. I bought a ring, had it resized it turned my daughters finger green and I wanted a refund. Was told no several times. Sandra call me yesterday and we had a very nice conversation and she refunded me the cost of the ring. She stand behind her company and this is the way a good company should act. Thank you Jewlr and Sandra.

Thumbnail of user aydnw
1 review
0 helpful votes
June 15th, 2018

The site was very straightforward and easy to follow. I went in knowing what I wanted and got exactly that in a super short period of time. Great!

Thumbnail of user kerryw66
1 review
0 helpful votes
January 19th, 2019
Verified purchase

Had a few issues with ordering my husband's Ring. Not turning up on time for xmas. Getting lost in transit, so had to wait for another ring to be made. With all this going on, jewlr did keep me update through out and sorted the issue very well. Received the ring in time for my husbands 50th birthday. Thankyou Jewlr. The ring is beautiful.

Thumbnail of user roberta510
1 review
0 helpful votes
May 26th, 2018

Will let you know if everything comes out personalized correctly :) cant wait to see it I hope the mother of my child loves it. Prayers that greatness awaits! -Godbless

Thumbnail of user robeartr
2 reviews
0 helpful votes
February 18th, 2021

No negative experience. They are good. Nice collection and quality of the product is standard. I believe they will go a long way. Keep up the good work guys and ya will use you guys again for sure.

Thumbnail of user austinh74
1 review
0 helpful votes
June 22nd, 2018

Overall it was easy but anytime i refreshed the page it didnt keep my settings. Website needs a little touchup.

Thumbnail of user jimons
1 review
2 helpful votes
February 6th, 2018

Description lacked a bit. Needed to know if it was plated or full sterling silver. Kind of taking a gamble.

Thumbnail of user kennethm99
1 review
0 helpful votes
January 17th, 2018

Im giving them only 4 because I have not received the ring yet but Im hoping it comes out great! It is a company I havent heard much of but it had pretty good reviews so Im putting so trust in to it.

Thumbnail of user maryc378
1 review
3 helpful votes
November 29th, 2017

I like that when you set up one piece of jewelry with stones and names, if you look at others, it automatically inserts the same ones, without having to create it all over again. I just hope both items are as nice as they appear online.

Thumbnail of user joell106
3 reviews
0 helpful votes
February 6th, 2017

Just Ordered, Will do another review when I get it. Ordering was scary easy. Look forward to using them in the future if all goes well.

Thumbnail of user gaylc
1 review
0 helpful votes
May 30th, 2017

Found nice monogrammed pendant but disappointed could not find earrings to match
Site was very easy to use like the quick payment methods prefer PayPal

Thumbnail of user acelad
Acela D. – Jewlr Rep

Gayl,

Thank you for your recent purchase. The Monogrammed Pendant is one of my favorite style of pendant. We value our customer's feedback and your suggestion of matching earrings is great. I have forwarded it to our design department. Please sign up for the JEWLR newsletter to receive exclusive offers and newly added items.

Please forward any other suggestions or feedback to customerservice@jewlr.com or call us at 1-866-610-8482.

Thank You.

Customer Care
JEWLR

Thumbnail of user cheryls111
1 review
0 helpful votes
June 5th, 2017

Ordering was easy don't know about product have not ordered from you before if good will tell my friends

Thumbnail of user carlosa107
1 review
1 helpful vote
April 27th, 2018

Is easy order please Send all on time and correct is very important arrive on time to continue shop wit you every event

Thumbnail of user harleys24
1 review
0 helpful votes
January 23rd, 2017

Easy to make last minute changes before finalizing your order. Prices seem reasonable. Not sure on quality yet because I have not received items yet...

Thumbnail of user alexandera108
1 review
0 helpful votes
December 29th, 2019
Verified purchase

First and foremost, the ability to CUSTOMIZE jewelry like this is innovation at it's finest, if you want to tell somebody you love them this website offers several ways for you to do it in your own unique way. Though the pieces are much smaller than anticipated, I wouldn't buy an engagement ring here, but they still look phenomenal and everyone I gave a custom piece to enjoyed theirs (3 persons) especially the woman I love which was most important. Size doesn't always matter! Lastly, I have to mention the customer service, some websites you send emails, call, and walk 500 miles just to reach somebody and have them them help you, I sent ONE email and they got back to me within a day. Truly outstanding and great business, I hope this company goes as far as those big name places that offer the same old everything.

Service
Value
Shipping
Returns
Quality
Thumbnail of user bellar12
3 reviews
0 helpful votes
November 6th, 2016

While this site has excellent deals and promotions, it kept rejecting my debit card information even though everything was right and there was definitely enough money. Thank God for being able to purchase through amazon.

Thumbnail of user michaelm508
1 review
0 helpful votes
December 15th, 2016

Easy site to navigate, also got to use discount code which paid for free gift wrapping and an extra 5$ off my order! Very pleased. It's the small things that matter.

Thumbnail of user nathaliec11
1 review
0 helpful votes
November 23rd, 2016

Just hope the ring size will fit him. That's the only issue I have about buying online. But it was an amazing experience. Thank you

Thumbnail of user wilfredb13
1 review
0 helpful votes
January 5th, 2017
Verified purchase

Very small stones, looked much bigger in your advertisments. We won't be ordering anything from your company again.

Thumbnail of user jacquesl10
1 review
1 helpful vote
January 24th, 2017

Hope that the one ordered will match the picture seen on the web. Verry good looking products. Extremely affordable prices.

Tk's jewlr.
Jacques & Odette

Thumbnail of user jacksonb35
1 review
0 helpful votes
March 16th, 2017

It was great options for not a bad price easy to figure out the layout was great and prices weren't super high. I enjoyed having the options for different designs colors and sizes were great. The little hints and information is all there I dont feel like i had to read between the lines.

Thumbnail of user philipv14
1 review
0 helpful votes
January 6th, 2017
Verified purchase

Very nice product, got a lot of positive feedback. It was a little small but very happy with purchase.

Thumbnail of user johnc829
2 reviews
2 helpful votes
September 24th, 2017

I love the website and its personalization options.
My first purchase was a beautiful emerald promise ring. I was really pleased.

The next ring I purchased had substantial flaws upon receipt.
Customer Service seems to be genuinely determined to satisfy customer needs and concerns, and they are very responsive. The warranty is good.
Still in the process of having the second and third ring repaired.

(A third ring I ordered came out beautifully, but a small nick/crack made it past the quality inspection.)
Jewlr.com has promised to correct both rings.

I don't know if I have the opportunity to come back and modify my reviews. I hope I can. I'd love to come back and give a 5 star review.

I hope the company will tighten up its quality inspections so that the customer doesn't have to fool around with a return process, which is always inconvenient.

I'm entering this review for a new order I just placed. If it is finished nicely, it will be a winning gift for my new bride. I'm hoping for the best.
So far, I feel good about purchasing here.
I hope to feel great about it soon.;-)

Service
Value
Shipping
Returns
Quality
Thumbnail of user carleeng1
2 reviews
0 helpful votes
June 4th, 2017

Ordering was simple and after reading reviews, I felt confident in doing it.
I do want to see the ring and the quality before I issue out 5 stars. Hopeful it just as nice looking as on screen.

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From the business

Jewlr specializes in selling high quality personalized jewelry. Browse infinity rings, mothers rings, promise rings, heart pendants, name necklaces, name bracelets and birthstone jewelry for anniversaries, birthdays, engagement and wedding gifts.

Company Representative

Thumbnail of user mikeg186
Mike G.
Typically does not respond to reviews

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