• Jessica London

Jessica London

Overview

Jessica London has a rating of 1.2 stars from 139 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Jessica London most frequently mention customer service, credit card, and return fee problems. Jessica London ranks 2327th among Women's Clothing sites.

  • Service
    48
  • Value
    44
  • Shipping
    47
  • Returns
    40
  • Quality
    42

This company responds to reviews on average within 15 hours

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
10
9
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I don't like Jessica London products don't buy them, poor customer service, poor response to an issue
  • If you have the Jessica London cat get ready to be screwed big time.
How would you rate Jessica London?
Top Positive Review

“Colors and sizes”

Gracie S.
1/20/23

The comfort waist denim,especially olive drab and the blue,thank you All items wear well I am a lone time customer

Top Critical Review

“Feels like a returns scam. Horrible money grab.”

Jean S.
3/18/24

Bought 2 tank dresses - same style but different colors - in the same size I've worn for several years for an upcoming trip. They were way too large. Original exorbitant shipping charge of $14.98 brought the cost up to $59.08; now I have the pleasure of paying $10.99 to return them and can wait for $31.00 back - slightly over half what the purchase cost me. That's outrageous! Maybe they make their money from sizing improperly and then raking in the cash from returns. An earlier order of a pair of pants came in very flimsy fabric, and I should have just stayed away. Very displeased. Will never again order from them - or their affiliates.

Reviews (139)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (61) jessica london (66)
Thumbnail of user gracies59
1 review
0 helpful votes
January 20th, 2023

The comfort waist denim,especially olive drab and the blue,thank you
All items wear well I am a lone time customer

Products used:
Jeans

Service
Value
Shipping
Returns
Quality
Thumbnail of user laverned14
1 review
1 helpful vote
January 7th, 2019

I've been buying clothes, boots, coats, and shoes from Jessica London, Romans and Woman Within for years. I've never had reason to complain about cost, quality, customer service or returns. I bought about 5 or 6 pairs of boots, several velvet sets and sweaters and returned some things. They stay on the phone with you until you find what you are looking for. I had a horrible experience with BerryLook, totally false advertising. So after that I stay with the company I can trust.

Thumbnail of user bettyw735
1 review
0 helpful votes
September 28th, 2021

I am very very very please blouse and sweater looks just like the picture in the catalog. Thank you for not being liers.

Products used:
Both items

Service
Value
Shipping
Quality
Thumbnail of user corinned10
Corinne D. – Jessica London Rep

We're glad you liked our items! Thank you for your review!

Thumbnail of user paulaa22
1 review
3 helpful votes
February 25th, 2016

Not sure what all the negativity is about. I've ordered from Jessica London on multiple occasions and have always been pleased with the quality, fit and customer service. I found this site looking for reviews on another retailer who also got negative reviews, so I think I'll take them with a grain of salt.

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From the business

Shop at Jessica London for modern, fashionable plus size clothing and styles. Glamorous looks on plus size clothing and accessories. Get great deals on great looks.

Company Representative

Thumbnail of user corinned10
Corinne D.
Typically responds within 15 hours

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