website thubmnail of JemJem
How would you rate JemJem?
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New Jersey
1 review
11 helpful votes
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Good Stuff
July 1, 2020

I am impressed with what i have seen. The Macbook is clean without dents. The whole process was smooth and delivery prompt.

Date of experience: July 1, 2020
Iowa
1 review
0 helpful votes
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Good Business
November 15, 2019

Their prices are good and the phone was good too. I opted for refurbished so i could save some bucks and i'm happy the process was smooth.

Date of experience: November 15, 2019
Massachusetts
1 review
0 helpful votes
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I bought a ifhone 6 with jem jem and guess what
They send me a fhone with missing parts
Is a rip off, DO NOT BUY FROM JEM JEM
The fhone does not work i spend several money trying to fix IT AND STILL NO WORK, they do not return the money thar i pay
RIP OFF RIP OFFF RIP OFFF RIP OFFF RIP OFFG

Date of experience: October 15, 2019
Texas
1 review
0 helpful votes
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Great
June 20, 2017

I was happy with the product, the prices, the packaging but most of all the good customer service I got when I called with concerns

Date of experience: June 20, 2017
Spain
1 review
0 helpful votes
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Great site
January 20, 2019

The good information, the visualization is very nice, about the characteristic is very important for show the great level.

Date of experience: January 20, 2019
California
1 review
0 helpful votes
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Good
February 25, 2019

I received my MacBook 5 days after purchase and it's been working fine over the last 10 days. It looks good and definitely worth the money.

Date of experience: February 25, 2019
Idaho
1 review
0 helpful votes
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Great product
March 2, 2019

I pad was in great working order and perfect shape as described, would highly recommend to buy from this company

Date of experience: March 2, 2019
GB
20 reviews
23 helpful votes
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No Complaints
August 28, 2021

It's been a few weeks since I bought an iPad from them and I'm totally satisfied with their service. They shipped within 5 days which was fair to me.

Date of experience: August 27, 2021
Florida
1 review
1 helpful vote
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Helpless
October 27, 2018

I never got the item and they wouldn't give me my money back. Technically I'm paying for something I never have.

Date of experience: October 27, 2018
New Jersey
2 reviews
0 helpful votes
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Thembs Up
May 31, 2019

A big thumbs up to these guys... I ordered a MacBook pro from these guys and I've got nothing but joy. Very clean no defects and functions smoothly.

Date of experience: May 31, 2019
Oregon
1 review
0 helpful votes
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Just as Advertised
November 2, 2019

The MacBook i got from them was just as described. It's in the best possible condition. The deal was a good one and i'll surely deal with them again.

Date of experience: November 2, 2019
New Jersey
1 review
1 helpful vote
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Fantastic services
February 22, 2019

Can't believe i got an iphone8 for an unbeatable price. The phone was in good condition and the shipping was expedient.

Date of experience: February 22, 2019
California
1 review
1 helpful vote
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Defective item
June 22, 2017

Received 1 part, instead of 2.

Couldn't use the product, without the other part.

Very disappointed.

Date of experience: June 22, 2017
New York
1 review
0 helpful votes
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Great Macbook
December 24, 2018

Ordered the macbook pro advertised as excellent condition. Machine arrived as advertised. Very pleased.

Date of experience: December 24, 2018
Illinois
1 review
0 helpful votes
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Awesome refurbished, like new products!
January 1, 2019

Ordered 2 refurbished iPads for grandchildren. Arrived in like new condition. Work well! Happy kids!

Date of experience: January 1, 2019
Pennsylvania
1 review
0 helpful votes
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Horrible customer service and floor manager
March 1, 2019

Apple I Pad wouldn't charge from the start. Refund took over a month. Will never buy again. Horrible customer service and management.

Date of experience: March 1, 2019
Texas
1 review
1 helpful vote
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MUST READ
September 20, 2021

(MUST READ) Got home with the JemJem 16" MacBook Pro. I had ordered online from Walmart.com(as referenced)

(Refused to resend my money and had to take them to court and get legal action w/ the FTC).

Story:
Opened it up, turned it on and everything looked good black on the screen(Didn't work). Tried going through the basic setup, opened safari, checked a couple sites, and closed the lid but still nothing(from all.
Came back from a few errands(after a long charging-stint), and opened up the computer again and I saw a vertical line on the screen. Restarted a few times, and it was still there.
Noticed damages on the sides and the bottom of the screen.

Result/ Product; (Not damage from FedEx**)(Apple inspection)
After going to Apple, found out everything was fraud: packaging(NONE), NO apple box, NO chargers or anything., they misinform people and de-fraud them completely.,
If it wasn't for my Apple reference I wouldn't know what to do. Walmart didn't help, and they passed the ball to JemJem.

HAHA< funny because they DON'T answer their phones. Looking on Linkedin they don't have any employees that work that are active, very strange.

Nothing seemed to work nor was compliant when I took them in(as said before they had damages as proven to walmart.com(Submissions for refund)(Warrant by Apple)
(Steve Smith)(*******@apple.com)(Apple Inc)

Later I found out they were replicas not original OEM products;

Dear JemJem Management:
You're in for it, keep doing what you're doing and the FTC will shut you down!

Date of experience: September 20, 2021
Florida
1 review
1 helpful vote
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Wrong advertisement
June 20, 2017

I sent an iPhone blocked, I bought unlocked! E eu tenho um chip tim mobile que não funciona no iPhone 6 que comprei com vocês essa é a minha insastifaçao!

Date of experience: June 20, 2017
North Carolina
1 review
1 helpful vote
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JemJem questionable vendor your my cc
June 20, 2017

Orders refurb unit, Amex declined charge questioning vendor.
Wanted product, could not buy."
Why do I need 100 characyers to describe?

Date of experience: June 20, 2017
Florida
1 review
0 helpful votes
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Great Experience, Would buy again
June 27, 2017

I bought a refurbished iPhone and am very happy with it. Great price and experience. A+...,.,,

Date of experience: June 25, 2017

Overview

JemJem has a rating of 2.4 stars from 166 reviews, indicating that most customers are generally dissatisfied with their purchases. JemJem ranks 6th among Iphone sites.

service
26
value
27
shipping
27
returns
24
quality
27